I want to set dynamic conditions when searching with the NowAssistSkillKit RAG tool.Example:Table: IncidentsCondition: assignment_group is (dynamic) One of My GroupsI encountered an error when trying to set the above condition in AI Search Source.
Dear all,I would like to try to checn how this "Investigate and resolve ITSM incidents agentic workflow" is interating with an incident.What I have noticed from its default configuration is that the trigger is manual and based on conditions as seen b...
Hi everyone,I’m currently facing an issue with configuring Now Assist for a custom field in an HR Case and would appreciate your guidance.Context:I have created a custom field “Close Notes” on the HR Case form which is HTML field type.I have config c...
Does the RAG tool in NowAssistSkillKit verify the executing user's permissions for records in the search source using ACLs?Or are records found in the search source used as sources for the response even if the executing user does not have a Read ACL ...
Now Assist in the Portal Case Form enhances the case creation experience by helping users find solutions before submitting a case. This reduces unnecessary case creation and improves efficiency for both customers and agents.Powered by AI Search and g...
Please provide me with development steps and transform script for below story:Thank you in advance!!
Dear ServiceNow Community, I am seeking assistance with enabling the Now Assist Sparkle icon on the Propose Solution modal, specifically within the Resolution Notes field. Currently, this functionality is accessible on the Native form, and I would li...
Could someone please help me understand how to call the Now Assist skill in the script?
Hi!I'm trying to setup Now Assist in Virtual Agent - one requirement is to have a live agent available to receive an escalation where the VA was unable to assist. The queue you land in is different depending on the portal you started the chat from.S...
We all hear it constantly. Organizations claim they are ready for AI because they have automated workflows, data platforms, and AI licenses. But when we look under the hood, we find 10 plus years of legacy customizations, fragmented workflows, and in...
Hi all, We have successfully enabled Now Assist in the AI Search. However, the requirement is to restrict its availability only to ITSM users and ensure that it is hidden/disabled for HR users. Thanks for the help in advance.
I have set only few catalog items as non-conversational in the instance by setting the "Turn off Now Assist(LLM)" flag to true but all the items in the instance are being displayed as non-conversational. Is there a way to set the rest of the items as...
Dear all,I have made a custom skil which simply check for incomplete qualification incident when category is not filled up correctly.The prompt is updating the category and Subcategory of the incident filter based on summary and description As a test...
Hi all Im trying to call an tool (document intelligence) from my custom skill and i have a skill input a string and mapped it to the tools input, what i want is when this input is inserted, it should do a analysis on an pdf document and give me a s...
Hi all, i have built an sub flow where it fetched the details of the control record the input is the number of the control. its working fine but when i created a custom skill and added the subflow in tool, the test run is not working i mean its no...
