Task Summerization_Now Assist
Hi All, Anyone has done customization of Incident summarization into Task summarization in Now assist. if yes. Please share the steps. Thanks in advance.
Forum Posts
Generate Resolution Plan Agentic Workflow is not working OOB
Hi, we have created an Agentic Workflow by creating a clone of 'Generate Resolution Plan'. We have just added UI action and not performed any other changes. However, there are two issues we found:1. UI action not appearing on Incident form2. 'Next ac...
Update Now Assist in AI Search on ESC Portal to open links in new tab
hi @Andre Ramsarran @Victor ChenWe are using the 'Now Assist Multi-Content Response' genius result configuration for ESC Portal Default Search Profile.And currently in the now assist AI search genius results the links of the knowledge article or cata...
Resolved! AI skill not working anymore
Dear all,since today we notice a wierd issue with our activated skills like summarize incident or incident resolution.When ywe try to execute one of those we get the following error :"Something went wrong while summarizing your incident. Please try a...
Create an agent which rewrite knowledge article for improvements
We have created Agentic AI "Knowledge Rewrite Agent". This agent will enhances knowledge base articles by restructuring and clarifying content, making information easier to understand for end‑users and support staff.• The agent is working fine for sm...
[GF#8] Getting started with Now Assist
This is not a question. The Now Assist beginner guide nobody asked for but everyone needed! Due to the overall complexity, operational and license costs, it is not possible to use Now Assist in your PDI and because there have been many questions abo...
Now assist agent action failed from Agent panel
Dear all,I am facing a wierd issue in Now assist panel.When I start it I get the following :What ever we select from the button Action we get the following error message return in the chat window :"Sorry, there was a problem on my side trying to comp...
Now assist usage
we need that report in custom report fields Assist EntitlementDays Since StartDays To EndConsumptionAvg Consumption Per dayBalanceForecast (Current)Available daily rate6600000902751800002000642000055000023345
Rename OOB Now Assist summarize action?
Hey there, Hopefully a simple one for someone to answer, how do I change the name of the OOB summarize skills? In my region we use 'Summarise" with a s, and not "Summarize" I could not locate any settings where this could be changed in now assist. ...
Now Assist graphical representation
Dear all,I am planning to make a high level presentation of Now Assist to my team and my management.As everyone know that a good graphics is most of the time better that words, I am looking for a kind of graphical representation on Now assist layer w...
Where does Now Assist sugestions to users comes from
Dear all,When your are in Service Operation Workspace and then select an Incident for instance to be display.Then call the Now Assist tool which then gets display as below :From where does the suggestion like Generate KB, Sumarize a records, .... ?Ar...
Questions About the Specifications of Now Assist Analytics Deflection Events [sn_na_def_event]
Regarding the Now Assist Analytics Deflection Events [sn_na_def_event] table, we could not find clear explanations for the following two points in the product documentation or ServiceNow Community. We would appreciate your guidance.1. Definition and ...
Tuition Reimbursement AI Agents
Please provide clarification, I noticed there are several of the tuition reimbursement AI agents that are listed with DEPRECATED in the heading. Does this mean we should not activate or use the agent? We are currently in testing phases with the agent...
Virtual Agent - AI(Now Assist) Submitted requests/Incidents number in the Chatbot
Hi All, Virtual Agent - AI(Now Assist)When we search with text create incident in virtual agent chat box. create incident link will be shown. when we click on the link it redirects to create incident record producer. once the incident is submitted re...
Virtual Agent Assessment Simulator (Xanadu)
Alert level: critical.Some features may not be available because the connection to NLU Service is not available. Please try again after sometime, if the issue persists log an issue with Support