I wanted to know how to get the information of works done under a assignment group in Incident. If there are reassignment, I wanted to Specific each assignment groups and the works that were done under each assignment group. Kindly let me know if we ...
Hello, When implementing a new now assist skill i realized that at the end of the grounded prompt there's always a line added by the system saying "Generate the response in language English. Do not return any translation. You are allowed to respond o...
Hi Community,We are configuring Now Assist with Enhanced Virtual Agent chat and are using the “Now Assist in VA” AI Search Profile.Even though the profile is actively used and end users have performed searches via Virtual Agent , the AI Search Analyt...
Hi everyone, We need to setup AI Search and the Enhanced Chat Experience on the service portals of a customer. What is required is that in the chat and the search results, if a user asks a question like "Can i take maternity leave", the system not on...
Customer is using OOTB agentic and custom agentic workflows. They want to track how successful the agentic workflows are? IT agents may or may not give the feedback. In that case, how can customers know if the product is helping the IT agents? What K...
Hi community,I am a little bit confused with the term subscription, roles and application in subscription management application. Can I understand that way that 1 subscription = 1 roles per person, while the role control both what you can do and whic...
Hi all,I'm running into inconsistent behavior with MCP tool responses in AI Agent Studio and can't identify a clear pattern. Hoping someone from the community or product team can help.Setup:ServiceNow is acting as the MCP client.External MCP server r...
Can access permissions for attachments in a Request Item be controlled from within the Request Item itself?I don't want to change ACLs of sys_attachment. Because sys_attachment is a fundamental table of all applications.Do you have any excellent idea...
How to track the number of Assists an Agentic workflow would consume?(assuming that all the AI agents are being called as part of the execution) Its surprising that this info is not documented (or looks like ServiceNow will not show this detail anywh...
Suppose I build an Agent workflow without Now Assist skill in it, then which LLM it will use? Asking this because, my understanding is that, only for custom skills we can tell which AI model to use.but if I dont use any skills in agentic workflows (I...
We have a got a feedback from out IT agents that OOTB agentic workflows are very simple and they are not seeing any value out of it.We will soon be having meetings with them to understand their needs and build custom use cases. I have seen the custom...
Hi, is there anything that we can do specifically using Now Assist skills and not with AI Agent? While I know the definitions that AI Agent is an autonomous worker and Now Assist skills are Gen AI capabilities like summarization, but we can build an ...
Hi all, When we customize the case summarization skill, how can you incorporate variables that exist? The use case:We have record producer variables that are stored on the case when it is created. We want to use those variables and send it to the LLM...
Dear all,I have setup a conversational assistant Twilio Agent in order to create an incident using a voice Agent.The creation works great but wierd things happenWhen testing this using chat input from Assistant Test buttonThis open an Agent panel whe...
