Hello,We recently installed Now Assist for ITSM/Virtual Agent and also enabled Enhanced Chat.When we use the homepage search in Employee Center, we are not getting the "Answer generated by Now Assist" window.What we see:What I would expect to see wit...
Hi everyone,I’m currently exploring AI capabilities within ServiceNow and wanted to understand whether the Regulatory Change Management module is a prerequisite for enabling these features.Is it necessary to implement this module to leverage AI-drive...
I am trying to setup an MCP Server to expose a Now Assist Skill which returns an LLM response. The skill is configured correctly, and it returns the response as follows: { "provider": "Now LLM", "response": { "model_output": "..." }, "err...
Hi Team, We are planning to upgrade our instance from Zurich to Australia next month. I want to confirm the correct process for identifying whether newer plugin versions are required post-upgrade. So that i can prepare the list of plugin needed to up...
I am not able to see "now assist in virtual agent default " or "now assist panel -platform default" , It is only showing now assist developer. Could you guide me on how to enable it.
Hello All,We have ''mind'' meta on catalog item .when i search with this key word on portal .it is not showing any result. this is happening with the only this keyword. It is working fine in dev and test. issue is in only prod. any suggestions?
I’m facing an issue in Assistant Designer authentication configuration for the Voice type. In the Primary Method field, the dropdown is showing “No list records” and no values are appearing there.Could you please let me know how we can populate or re...
Hello! We're working on implementation for our first component of GenAI on our service portal. We are using the Multi-content genius response result, if that matters. When a response is generated, the sparkle text says "Answer generated by Now Assist...
Hello, I'm trying to execute a Now Assist OOB Skill "Case summarization (Supporting skill: Record Summarization)". Its for HR cases. I have all the roles required to work on the Now Assist skills. When I open the skill in Skill kit, and run the test,...
Is it possible to call ServiceNow's VA with Copilot if I only allow "Allow apps and agents built by your organization"?I would like to know which one should be allowed at least.
hi all,we just went to Australia, even thou this probably is not related to version.Now, i have created Skill with NASK.It has prompt finalized, published, tested in NASK and seems to be quite ok.Skill has one TOOL - rag retrieval - looks for KB arti...
Hello dear community, I'm developing a custom now assist skill where it gets fed by inputs in the format of JSON Array.While getting the response, the result output gets sliced down in random way, so for the same input, it will get sliced in differen...
ServiceNow says "Azure OpenAI is recommended for Now Assist for IRM agentic workflows" - tell me how to choose "Azure OpenAI" vs "any other AI model" for IRM agentic? where in that is that option of choosing the AI model in IRM Agentic workflows?
Hi Team, I got a requirement where I need to provide the ability to users summarize Procurement case in the user's preffered language using Now Assist. I don't find any related community articles related to this to achieve this functionality, could s...
I would like to edit the existing buttons shown in the attached screen shot ( in red box) in the Now Assist Panel and be able to add new buttons with new skills. Please shed some light with some articles, videos links etc. Much appreciate it.
