We are evaluating the KB Now Assist skills and seeing that we are getting odd recommendations especially when it comes to article titles. It seems like every KB article has the same recommendation for title: "Economic Benefits and Job Creation in th...
Hi,I need to implement a use case which, upon receiving a new case, allows me to request a summary of the solution adopted for all resolved cases at the same location and in the same category for ‘similar’ issues. What can I use to implement this? Is...
Hi,I have purchased licences for Now Assist CSM and need to configure the following skills initially: Case summarisationEmail recommendationResolution note generationKnowledge base generationActivity response generation The skills are to be used by s...
■ObjectivesI want to create a RAG Skill using the ServiceNow Now Assist Skill Kit that meets the following requirements:1. Trigger: Clicking a button on the incident resolution screen2. Functional Overview: Interpret the `short_description` and `desc...
Hello,We recently installed Now Assist for ITSM/Virtual Agent and also enabled Enhanced Chat.When we use the homepage search in Employee Center, we are not getting the "Answer generated by Now Assist" window.What we see:What I would expect to see wit...
Hi everyone,I’m currently exploring AI capabilities within ServiceNow and wanted to understand whether the Regulatory Change Management module is a prerequisite for enabling these features.Is it necessary to implement this module to leverage AI-drive...
I am trying to setup an MCP Server to expose a Now Assist Skill which returns an LLM response. The skill is configured correctly, and it returns the response as follows: { "provider": "Now LLM", "response": { "model_output": "..." }, "err...
Hi Team, We are planning to upgrade our instance from Zurich to Australia next month. I want to confirm the correct process for identifying whether newer plugin versions are required post-upgrade. So that i can prepare the list of plugin needed to up...
I am not able to see "now assist in virtual agent default " or "now assist panel -platform default" , It is only showing now assist developer. Could you guide me on how to enable it.
Hello All,We have ''mind'' meta on catalog item .when i search with this key word on portal .it is not showing any result. this is happening with the only this keyword. It is working fine in dev and test. issue is in only prod. any suggestions?
I am creating a custom workspace In the record page of the custom workspace i want to have the AI Summary card component I have added the component and configured it with the values in screenshot Still it is not workingScreenshots
I’m facing an issue in Assistant Designer authentication configuration for the Voice type. In the Primary Method field, the dropdown is showing “No list records” and no values are appearing there.Could you please let me know how we can populate or re...
Hello! We're working on implementation for our first component of GenAI on our service portal. We are using the Multi-content genius response result, if that matters. When a response is generated, the sparkle text says "Answer generated by Now Assist...
Hello, I'm trying to execute a Now Assist OOB Skill "Case summarization (Supporting skill: Record Summarization)". Its for HR cases. I have all the roles required to work on the Now Assist skills. When I open the skill in Skill kit, and run the test,...
Is it possible to call ServiceNow's VA with Copilot if I only allow "Allow apps and agents built by your organization"?I would like to know which one should be allowed at least.
