Dear ServiceNow Community, I am seeking assistance with enabling the Now Assist Sparkle icon on the Propose Solution modal, specifically within the Resolution Notes field. Currently, this functionality is accessible on the Native form, and I would li...
Could someone please help me understand how to call the Now Assist skill in the script?
Hi!I'm trying to setup Now Assist in Virtual Agent - one requirement is to have a live agent available to receive an escalation where the VA was unable to assist. The queue you land in is different depending on the portal you started the chat from.S...
We all hear it constantly. Organizations claim they are ready for AI because they have automated workflows, data platforms, and AI licenses. But when we look under the hood, we find 10 plus years of legacy customizations, fragmented workflows, and in...
Hi all, We have successfully enabled Now Assist in the AI Search. However, the requirement is to restrict its availability only to ITSM users and ensure that it is hidden/disabled for HR users. Thanks for the help in advance.
I have set only few catalog items as non-conversational in the instance by setting the "Turn off Now Assist(LLM)" flag to true but all the items in the instance are being displayed as non-conversational. Is there a way to set the rest of the items as...
Dear all,I have made a custom skil which simply check for incomplete qualification incident when category is not filled up correctly.The prompt is updating the category and Subcategory of the incident filter based on summary and description As a test...
Hi all Im trying to call an tool (document intelligence) from my custom skill and i have a skill input a string and mapped it to the tools input, what i want is when this input is inserted, it should do a analysis on an pdf document and give me a s...
Hi all, i have built an sub flow where it fetched the details of the control record the input is the number of the control. its working fine but when i created a custom skill and added the subflow in tool, the test run is not working i mean its no...
Hi EveryoneWe are using Enhanced Chat in Patch 7 and I would like clarity on Index Source configuration, especially around Field Mapping, Semantic Index configuration, and Related List settings.ContextWe are on Enhanced ChatIndex Source is already co...
Would appreciate any help with detailed scenarios of effectively utilizing "Now Assist" AI agents with ITSM PRO running for the company. Need to drive productivity, reduce manual efforts, etc.
Whenever I try to open the Now Assist skill in the sfsbx instance, my instance goes down.
Dear all,We are running our instance in Zurich patch 7 release and I am exploring NOw assist Data kitFor that I manage to create a dataset and add it to a collectionNow I need to use that dataset as an input for the LLM in order to test the prompt Fo...
Hi Team, In the Now Assist panel, under “Get help,” what type of responses does it provide? Does it only return incident‑related responses, or can I also see where and how it has been configured?
I am looking for best practices and guidelines on how to create effective Resolution Notes written by HR Agents. In particular, I am interested in understanding how Resolution Notes should be structured to be AI‑friendly and easily consumable from a ...