Dear all,I have made a custom skil which simply check for incomplete qualification incident when category is not filled up correctly.The prompt is updating the category and Subcategory of the incident filter based on summary and description As a test...
Hi all Im trying to call an tool (document intelligence) from my custom skill and i have a skill input a string and mapped it to the tools input, what i want is when this input is inserted, it should do a analysis on an pdf document and give me a s...
Hi all, i have built an sub flow where it fetched the details of the control record the input is the number of the control. its working fine but when i created a custom skill and added the subflow in tool, the test run is not working i mean its no...
Hi EveryoneWe are using Enhanced Chat in Patch 7 and I would like clarity on Index Source configuration, especially around Field Mapping, Semantic Index configuration, and Related List settings.ContextWe are on Enhanced ChatIndex Source is already co...
Would appreciate any help with detailed scenarios of effectively utilizing "Now Assist" AI agents with ITSM PRO running for the company. Need to drive productivity, reduce manual efforts, etc.
Whenever I try to open the Now Assist skill in the sfsbx instance, my instance goes down.
Dear all,We are running our instance in Zurich patch 7 release and I am exploring NOw assist Data kitFor that I manage to create a dataset and add it to a collectionNow I need to use that dataset as an input for the LLM in order to test the prompt Fo...
Hi Team, In the Now Assist panel, under “Get help,” what type of responses does it provide? Does it only return incident‑related responses, or can I also see where and how it has been configured?
I am looking for best practices and guidelines on how to create effective Resolution Notes written by HR Agents. In particular, I am interested in understanding how Resolution Notes should be structured to be AI‑friendly and easily consumable from a ...
Hi All, Anyone has done customization of Incident summarization into Task summarization in Now assist. if yes. Please share the steps. Thanks in advance.
Hi, we have created an Agentic Workflow by creating a clone of 'Generate Resolution Plan'. We have just added UI action and not performed any other changes. However, there are two issues we found:1. UI action not appearing on Incident form2. 'Next ac...
hi @Andre Ramsarran @Victor ChenWe are using the 'Now Assist Multi-Content Response' genius result configuration for ESC Portal Default Search Profile.And currently in the now assist AI search genius results the links of the knowledge article or cata...
Dear all,since today we notice a wierd issue with our activated skills like summarize incident or incident resolution.When ywe try to execute one of those we get the following error :"Something went wrong while summarizing your incident. Please try a...
We have created Agentic AI "Knowledge Rewrite Agent". This agent will enhances knowledge base articles by restructuring and clarifying content, making information easier to understand for end‑users and support staff.• The agent is working fine for sm...
This is not a question. The Now Assist beginner guide nobody asked for but everyone needed! Due to the overall complexity, operational and license costs, it is not possible to use Now Assist in your PDI and because there have been many questions abo...
