We are currently planning to implement Next Experience (Workspace UI) in our instance, which is on the Yokohama release.As part of this implementation, we are evaluating control over the global header elements in Service Operations Workspace.We would...
Dear all,I am trying to test Voice agent integration and plan to evaluate what this Genesys can do.It seems to be a real nightmare to get a simple trial access to the platform and use the Voice agent part as a simple phone call we can reach for assis...
I am using OOB Ai Agent ' Predict HR services for case' , and it is working fine, but while updating the work notes, it is providing by some ai agent key. User name is not coming such as 'AiHrAgent'. (refer the screenshots).Can anybody suggest how t...
Hi,We want to use to create a custom integration using conversational custom chat integration framework. So followed the steps here: https://www.servicenow.com/docs/r/zurich/conversational-interfaces/virtual-agent/create-adapter-for-virtual-agent.htm...
Dear all, I am actually learning to build custom skill using now assist skill kit.For that I use for reference the follwoing lab :https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1056-k25/ccl1056-unlocking-now-assist-skill-kit-bu...
Dear all,I am learning the setup and use of the Data Set and Data Set collection from the Data Set kit.Based on my progress in this course, I have no difficulty to follow it but I need to understand in practice how to you use this feature at you end ...
Dear all,I am trying to extract the list of categories avaialble for incident table in orer to pass it to my Now Assist Skill for further process.For that I start my configuration flow as below :The action retrieve all the categories for incident tab...
AI Assist has been configured with the same configurations in both portals, yet the background is transparent in one portal and visible in the otherIn the portal 1 background is visible upon click. portal 1 Portal 2 Has anyone faced this issue?
When you use "/Summarize" in the Quick action, the following error appears:「Chat summaries won’t appear until your IT administrator completes all the required steps involved in the setup. View setup」 I don't know what settings I don't have enough, so...
Can we customize Now Assist Panel welcome message like adding a new AI disclaimer or some other message.
Dear all,I setup a twillio configuration for Voice Agent interaction.For that I setup assistant provider in Assistant designer and from Auth mode I set SotPin.When I dial to the provider number and prompt for SoftPin, it says it is not correct and I ...
Hi team,AI Agent is getting stuck at the very first step, so we repaired the following plugins:sn_aiasn_csm_gen_aiAfter repairing, only the first tool runs and the flow ends immediately—none of the remaining tools are executed.We then attempted to up...
Hi. Hope you can help me. I am building AI agents using the new Agent Studio. All fine during testing, but I cannot get them to work from Now Assist Panel. Whenever I open the Panel and try to ask it to do something that has a Use Case, I get "Hmm, I...
We have installed the latest version of the Now Assist tools, and a new skill has been added for identifying duplicate knowledge articles. We have followed the documentation to configure and enable it, but no data has been generated. I have changed t...
Hi, I have created a agentic workflow for HRSD for benefits where we can update a medical policy for an employee.After the flow runs we can see the flow work well and field is updated but in the history we are unable to recognize who updated it. It s...