Dear all,I am facing a wierd issue in Now assist panel.When I start it I get the following :What ever we select from the button Action we get the following error message return in the chat window :"Sorry, there was a problem on my side trying to comp...
we need that report in custom report fields Assist EntitlementDays Since StartDays To EndConsumptionAvg Consumption Per dayBalanceForecast (Current)Available daily rate6600000902751800002000642000055000023345
Hey there, Hopefully a simple one for someone to answer, how do I change the name of the OOB summarize skills? In my region we use 'Summarise" with a s, and not "Summarize" I could not locate any settings where this could be changed in now assist. ...
Dear all,I am planning to make a high level presentation of Now Assist to my team and my management.As everyone know that a good graphics is most of the time better that words, I am looking for a kind of graphical representation on Now assist layer w...
Dear all,When your are in Service Operation Workspace and then select an Incident for instance to be display.Then call the Now Assist tool which then gets display as below :From where does the suggestion like Generate KB, Sumarize a records, .... ?Ar...
Regarding the Now Assist Analytics Deflection Events [sn_na_def_event] table, we could not find clear explanations for the following two points in the product documentation or ServiceNow Community. We would appreciate your guidance.1. Definition and ...
Please provide clarification, I noticed there are several of the tuition reimbursement AI agents that are listed with DEPRECATED in the heading. Does this mean we should not activate or use the agent? We are currently in testing phases with the agent...
Hi All, Virtual Agent - AI(Now Assist)When we search with text create incident in virtual agent chat box. create incident link will be shown. when we click on the link it redirects to create incident record producer. once the incident is submitted re...
Alert level: critical.Some features may not be available because the connection to NLU Service is not available. Please try again after sometime, if the issue persists log an issue with Support
I have a doubt about why ServiceNow is better than email.I understand ServiceNow is a workflow automation platform, but couldn't we achieve the same with a well organised shared mailbox?For example:- We can assign tags to track ownership- Users can m...
We are using AI Search (Patch 7) with Standard Chat. When searching for certain prompts, AI Search is returning irrelevant Catalog Items that do not match the user’s intent.Example:Search prompt entered: “outlook not opening”AI Search correctly retur...
I have created a Now Assist Skill Kit and whenever I test it or run it through Flow designer it is not fetching the input.Prompt:You are an AI assistant that predicts customer churn risk based on customer support interaction signals. Analyze the foll...
I’m looking for best practice guidance on routing work across multiple Shared Services groups where we need more than one fallback option depending on the Shared Services area.What we are trying to achieveWe have multiple Shared Services teams (examp...
How are articles recommended in chat recommendations in Now assist for agent? We have A knowldge base where can read = All active users. But Article template is broken in 2 sessions. (Instructions - ACL view for non itil/all and lower Instructions - ...
Hi Everyone, I’m currently working on the Virtual Agent and need to enable AI search functionality for a custom table along with Knowledge Articles and Catalog items. For example, if a user types “Network issue” I want the AI search to return records...
