Hi community,I am a little bit confused with the term subscription, roles and application in subscription management application. Can I understand that way that 1 subscription = 1 roles per person, while the role control both what you can do and whic...
Hi all,I'm running into inconsistent behavior with MCP tool responses in AI Agent Studio and can't identify a clear pattern. Hoping someone from the community or product team can help.Setup:ServiceNow is acting as the MCP client.External MCP server r...
Can access permissions for attachments in a Request Item be controlled from within the Request Item itself?I don't want to change ACLs of sys_attachment. Because sys_attachment is a fundamental table of all applications.Do you have any excellent idea...
How to track the number of Assists an Agentic workflow would consume?(assuming that all the AI agents are being called as part of the execution) Its surprising that this info is not documented (or looks like ServiceNow will not show this detail anywh...
Suppose I build an Agent workflow without Now Assist skill in it, then which LLM it will use? Asking this because, my understanding is that, only for custom skills we can tell which AI model to use.but if I dont use any skills in agentic workflows (I...
We have a got a feedback from out IT agents that OOTB agentic workflows are very simple and they are not seeing any value out of it.We will soon be having meetings with them to understand their needs and build custom use cases. I have seen the custom...
Hi, is there anything that we can do specifically using Now Assist skills and not with AI Agent? While I know the definitions that AI Agent is an autonomous worker and Now Assist skills are Gen AI capabilities like summarization, but we can build an ...
Hi all, When we customize the case summarization skill, how can you incorporate variables that exist? The use case:We have record producer variables that are stored on the case when it is created. We want to use those variables and send it to the LLM...
Dear all,I have setup a conversational assistant Twilio Agent in order to create an incident using a voice Agent.The creation works great but wierd things happenWhen testing this using chat input from Assistant Test buttonThis open an Agent panel whe...
Hi Community,In CSM/FSM Configurable Workspace, the Now Assist (sn‑wwna) sparkle icon shown in the Resolution field has a green background and success styling.I want to change the background, border, and icon color to match our Workspace theme.I’ve a...
Hello! We are testing the Now Assist in Virtual Agent functionality before deploying it to Production. Is there a way to embed an email address in a menu item? Today in Production, users select 'Send Email to Customer Support,' which opens Outlook (s...
Hi fellows,I am working on a task in my organization. Where some articles are pushed to draft state by the system and some of them are in pending retirement state. My task is to move them back to published state which i did already. As the company do...
How to open the now assist chat window from the footer ?in foter we have phone chat and emial option. what i want that as soon as user click on chat it should open the now assit chat window.
Hello Everyone, I've installed this plugin "IT Service Management AI Voice agent collection" ('sn_itsm_voice_aia')I can't find any option to test these voice AI agents. When I go to the testing section it only shows the chat AI agent. There’s no opti...
