Dear all,As part of my learing on Now Assist and custom skil, I try to build a skill which scan an incident for good data quality.For that I have created a script include as below which specify the rules to follow :var IncidentDataQualityEvaluatorTes...
I manage the delivery teams for our practice for SPM, EA, CSM & industries, and now also for all AI products, and noticed that for CSM and Industries, there is a page with all the products organized by category. See attachment. I have Now Assist (I...
HiRequirement-when ITIL users access Esc portal or virtual agent(as a end users), search results should display only End user knowledge base articles.The IT4IT KB should be restricted and visible internally (only in Agent workspace/fullfiller view/In...
Dear all,I am actually study all serviceNow AI modules and reach nearly the end after going through most all labs.So far , all customers are most of the time thinking that AI will do all the magic at their own place. But if for instance issues like i...
Hi,could you please confirm whether enabling and using Now Assist in AI Search consumes Assists (the consumption units used by Now Assist features), or if this specific AI Search capability does not consume any Assists?Thank you.
We are on ServiceNow Zurich Patch 7 and are facing an issue with AI Search or AI Genius in the Help Portal.For certain search stringsThe expected results are visible in AI Search Preview.However, the same results do not appear in the Help Portal sea...
We are currently planning to implement Next Experience (Workspace UI) in our instance, which is on the Yokohama release.As part of this implementation, we are evaluating control over the global header elements in Service Operations Workspace.We would...
Dear all,I am trying to test Voice agent integration and plan to evaluate what this Genesys can do.It seems to be a real nightmare to get a simple trial access to the platform and use the Voice agent part as a simple phone call we can reach for assis...
I am using OOB Ai Agent ' Predict HR services for case' , and it is working fine, but while updating the work notes, it is providing by some ai agent key. User name is not coming such as 'AiHrAgent'. (refer the screenshots).Can anybody suggest how t...
Hi,We want to use to create a custom integration using conversational custom chat integration framework. So followed the steps here: https://www.servicenow.com/docs/r/zurich/conversational-interfaces/virtual-agent/create-adapter-for-virtual-agent.htm...
Dear all, I am actually learning to build custom skill using now assist skill kit.For that I use for reference the follwoing lab :https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1056-k25/ccl1056-unlocking-now-assist-skill-kit-bu...
Dear all,I am learning the setup and use of the Data Set and Data Set collection from the Data Set kit.Based on my progress in this course, I have no difficulty to follow it but I need to understand in practice how to you use this feature at you end ...
Dear all,I am trying to extract the list of categories avaialble for incident table in orer to pass it to my Now Assist Skill for further process.For that I start my configuration flow as below :The action retrieve all the categories for incident tab...
AI Assist has been configured with the same configurations in both portals, yet the background is transparent in one portal and visible in the otherIn the portal 1 background is visible upon click. portal 1 Portal 2 Has anyone faced this issue?
Can we customize Now Assist Panel welcome message like adding a new AI disclaimer or some other message.
