Dear all,We are running our instance in Zurich patch 7 release and I am exploring NOw assist Data kitFor that I manage to create a dataset and add it to a collectionNow I need to use that dataset as an input for the LLM in order to test the prompt Fo...
Hi Team, In the Now Assist panel, under “Get help,” what type of responses does it provide? Does it only return incident‑related responses, or can I also see where and how it has been configured?
I am looking for best practices and guidelines on how to create effective Resolution Notes written by HR Agents. In particular, I am interested in understanding how Resolution Notes should be structured to be AI‑friendly and easily consumable from a ...
Hi All, Anyone has done customization of Incident summarization into Task summarization in Now assist. if yes. Please share the steps. Thanks in advance.
Hi, we have created an Agentic Workflow by creating a clone of 'Generate Resolution Plan'. We have just added UI action and not performed any other changes. However, there are two issues we found:1. UI action not appearing on Incident form2. 'Next ac...
hi @Andre Ramsarran @Victor ChenWe are using the 'Now Assist Multi-Content Response' genius result configuration for ESC Portal Default Search Profile.And currently in the now assist AI search genius results the links of the knowledge article or cata...
Dear all,since today we notice a wierd issue with our activated skills like summarize incident or incident resolution.When ywe try to execute one of those we get the following error :"Something went wrong while summarizing your incident. Please try a...
We have created Agentic AI "Knowledge Rewrite Agent". This agent will enhances knowledge base articles by restructuring and clarifying content, making information easier to understand for end‑users and support staff.• The agent is working fine for sm...
This is not a question. The Now Assist beginner guide nobody asked for but everyone needed! Due to the overall complexity, operational and license costs, it is not possible to use Now Assist in your PDI and because there have been many questions abo...
Dear all,I am facing a wierd issue in Now assist panel.When I start it I get the following :What ever we select from the button Action we get the following error message return in the chat window :"Sorry, there was a problem on my side trying to comp...
we need that report in custom report fields Assist EntitlementDays Since StartDays To EndConsumptionAvg Consumption Per dayBalanceForecast (Current)Available daily rate6600000902751800002000642000055000023345
Hey there, Hopefully a simple one for someone to answer, how do I change the name of the OOB summarize skills? In my region we use 'Summarise" with a s, and not "Summarize" I could not locate any settings where this could be changed in now assist. ...
Dear all,I am planning to make a high level presentation of Now Assist to my team and my management.As everyone know that a good graphics is most of the time better that words, I am looking for a kind of graphical representation on Now assist layer w...
Dear all,When your are in Service Operation Workspace and then select an Incident for instance to be display.Then call the Now Assist tool which then gets display as below :From where does the suggestion like Generate KB, Sumarize a records, .... ?Ar...
Regarding the Now Assist Analytics Deflection Events [sn_na_def_event] table, we could not find clear explanations for the following two points in the product documentation or ServiceNow Community. We would appreciate your guidance.1. Definition and ...
