Hi Experts , I have copied the kb generation skill , and i want to give some prompts . On the original skill there was no option to add the prompt , so I copied it and still I am not getting any option to add prompt. Really appreciate the help on th...
Hi,I have been lately getting to know about Predictive Intelligence and Now Assist for IRM/GRC. I haven't come across any uses cases for these two in product documentation or in the Youtube channel. Please could you guide me on with these uses cases ...
HI All, I am trying on configure the knowledge center to show HR case data as potential gaps . For that I have created similarity and cluster solutions. I have run the schedule job for knowledge clusters generation , Got the data in knowledge covera...
I have topics which are currently published to our Virtual Agent in Employee Center.We would like to reuse some of those topics and also publish them to the Now Assist panel in the backend.For some reason the topics are simply not triggering at all i...
Hey everyone! I've been playing around with Now Assist for CSM / ITSM in the Service Operations Workspace. Some tools are very promising, like Chat Reply Recommendations which can write a full troubleshooting guide to save my Agents a bunch of time.H...
Hey Everyone, I hope you are doing great!I need some assistance/suggestions on AI Agent processing messages. Sometimes, the AI Agents are having huge latency which is let's say more than 30 seconds. I am wondering in someone figured out a way to keep...
Can we hide field Change on the Activity Stream on now mobile though mobile app Builder or any other way?
Hi, I have a requirement to build a dashboard to display the Assist consumption by the different AI Agent. I am aware of the 'Now Assist usage' from the Subscription Management > Subscriptions. Is anyone able to help direct me to the table or in...
Hi Everyone,Although the De‑duplicate task has been created for the duplicate CI records, the "Manage Duplicate CIs" Now assist skill is still not detecting or processing them. Any insights are highly appreciable!Thank you!!
How is the data for the Conversational catalog overview dashboard updated? Is the data based on the table: Catalog Item Analytics [catalog_item_analytics] and what scheduled job would update the table?
I believe I have completed the said tasks and still receiving "failed" Could I be saving the work incorrectly? Displaying active incidents? YesList was sorted to Critical-1? YesShowing a 10 rows? Yes Any help would be greatly appreciated
Hello Everyone, I'm trying to use the Create Data Visualization skill in a VA topic so that I can create reports from the portal using Now Assist. However, it is currently only available in the Now Assist panel, and I can only add custom skills in th...
Regarding my request Section unable to see InActive Record form sc_request and Incident table on Now mobile:1. Inactive record for (REQ and Incident) table are not visible on My Requests Screeen.2. if we use filter state is closed complete or closed ...
Hi EveryoneAfter Upgrading to Zurich Patch 4 I have observed that the color of the drop down of the field options have become darker making it difficult to read Needed help to change it back to how it was in yokohama
How do you abort or stop a running AI Agent? See the screenshot below taken from the AI Agent Studio Activity tab, where some of the executions have a state of In progress. In the first instance, I initiated the agent from the Now Assist panel on a c...
