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Hi Team,I’m currently exploring Agentic AI capabilities in ServiceNow and have a question regarding the approach.We have developed an Agentic workflow and would like to invoke it through Virtual Agent. Our proposed approach is to enable/configure Now...
Dear all,During my exploration of Now assist and Agent AI, I have seen that users can potentially use theire own LLM model instead of the ones embeded into serviceNow.I have a wierd question about this . Why customer would need to use their own model...
Hello everyone,We are currently facing an issue with the Now Assist case resolution notes generation in HRSD and would appreciate some suggestions.Use Case:As an HR Agent, during the ticket closing process, when AI-generated resolution notes are crea...
During my practice on AI agent , I face something which is not easy to follow which is the way parameters output from tools as send back and use by the AI Agent For example I have an AI Agent which is based on the 2 following tools:I get a Tool named...
Hi Team,I would like to get a confirmation regarding the usage of Now Assist and how assists are consumed. I could not find clear documentation about this, so I wanted to check with the community.From my understanding, Now Assist consumes assists whe...
Hi Team,I have a question regarding how AIOps LEAP clustering works in the backend.According to the ServiceNow documentation, AIOps LEAP performs incident clustering using machine learning (ML), skills, and LLM models. However, I am trying to underst...
Dear all,I am actually following the Now Assist AI Agents Deep Dive learning and in the Lab named "Build an Intelligent AI Agent to Automate Your Organization", one point refer to a flow action to select which name is "Agent - Get Similar Universal R...
We built a simple Case Skill which accepts the Case record as the singular input, but when this action is invoked by the NAP Assistant, it's always asking the user to search for a Case regardless if the current user is already on a page with a Case r...
Is it possible for Now Assist in Virtual Agent to send a standard message or options after NowAssist has provided an AI Search Response?For example:This response was generated by AI. Please be sure to verify the source.Did this response resolve your ...
Hi Community,I’m exploring the capabilities of Agentic AI in ServiceNow and would like to understand whether the following use case is already available out-of-the-box.Use case:When an Incident SLA is breached, an AI Agent should automatically:Identi...
Dear all,When playing as practice case with AI agent in Agent studio, there are in many part of if fields that needs to be filled like :namedescription ( depending of the object sometimes mark as AI instruction)Instruction (AI instruction)Those field...
Dear all,As part of my practice guide line on ServiceNOw AI, I need to try the following use case :When an incident get resolved, collect different information from that incident and push the data in a KB standard template to create an incident repor...
Bellow is the script tool which i wrote and it works perfectly fine to extract the information from a kb article, however sometime i am not able to get the requested information from the KB article which has an attachment ( PDF, word, csv, excel):ca...
Dear all, As a practice I have created a new Topic "OUtlook Application" in Service Now to be used with Virtual agent 1- First when I add Static choice to the flow I get information : "Static Choice is not supported on: AI Agent Background, AI Agent...
Hi Team,I noticed that some skills are available in Now Assist Admin, but they are not visible in the Now Assist Skill Kit.From my understanding, when a skill is available in the Skill Kit, we can configure details such as prompting, configuration,...
