Hello all,We are using Enhanced Chat & Now Assist and are in the process of using a record producer as one of our fallback options in VA: When we use a record producer on the incident table, we see that after submitting an incident, you get a displa...
AI Control Tower seems to automatically identify the Agentic workflows but not Now Assist LLM Virtual Agent the best I can tell. I've been through every documented table, CMDB and Asset, that I can find reference to. It does find the Agentic Workflow...
Hello everyone This article is based on insights from the ServiceNow Pune Developer Meetup Q1 2026. Special thanks to Priytam Shukla for sharing such insightful information during the presentation, which inspired me to write this article.kudos to th...
I am wanting to enhance the Request Status Agent to allow users to add attachments to their tickets. I made a copy of the agent, modified the prompt to account for this and added the file upload tool but I can't seem to get it to work. Has anyone sol...
After enabling Now Assist virtual agent, a new search application is created automatically as the default one, with the default search profile and search sources. So the existing search source for catalog item and KB has been changed, and the search ...
What's the rationale and where to view which search application will be used for a scenario? For example, after enabling virtual agent, a new search application is created automatically and will be used as the default search application for employee ...
Hello Everyone,I would like to share some information about Generative AI, as it is currently one of the most widely discussed topics across industries. Many people are talking about what Generative AI is, its benefits, limitations, and potential ris...
Hi,I'm trying to understand how Now Assist and PI Similarity are different, since I can ask Now assist to find me similar/related incidents, but is this not what PI Similarity does? Another related question is how PI is used in conjunction with AWA? ...
Hi Experts, I have an AI agent, and it gives me correct result when I have 1 active conversation in VA. When I initiate more than 10 conversations or when 10 people are using the same agent for their answers. Even if different users are initiating c...
Hi all, I have a requirement to check historical RITMs (for a specific catalog Item) and determine If It's enhancement request and set the state accordingly. I am planning to create AI Agent but I am not sure which skill(s) to be used to work with AI...
Hello, I'm getting below error.Does anyone faced similar issue? please let me know if there are any resolution steps. Unable to loadTry refreshing the page Thanks in advance.
Good afternoon! I completed the Now Assist for HRSD essentials course.I did this as part of implementing Virtual Agent to Live agent chat handoff. Ironically, all the labs worked for me on the student instance as well as demo instance except the VA ...
Hello Community,I'm encountering a persistent issue while trying to create a new AI Agent. Although I have followed the setup guides via the Now Assist Admin console, the panel on the AI Agent creation screen consistently shows "Now Assist panel turn...
Question about Now Assist in Virtual Agent.In an LLM Topic, I want to take the user’s free-text question (captured via the LLM text input) and then execute AI Search based on that text. However:In the LLM Topic canvas, there is no OOTB “AI Search” to...