Resolved! Can we customize Now Assist Panel welcome message
Can we customize Now Assist Panel welcome message like adding a new AI disclaimer or some other message.
Forum Posts
SoftPin not working
Dear all,I setup a twillio configuration for Voice Agent interaction.For that I setup assistant provider in Assistant designer and from Auth mode I set SotPin.When I dial to the provider number and prompt for SoftPin, it says it is not correct and I ...
Now Assist AI agent is not working.
Hi team,AI Agent is getting stuck at the very first step, so we repaired the following plugins:sn_aiasn_csm_gen_aiAfter repairing, only the first tool runs and the flow ends immediately—none of the remaining tools are executed.We then attempted to up...
AI Agent Use Cases not available in Now Assist Panel
Hi. Hope you can help me. I am building AI agents using the new Agent Studio. All fine during testing, but I cannot get them to work from Now Assist Panel. Whenever I open the Panel and try to ask it to do something that has a Use Case, I get "Hmm, I...
Resolved! Identify Duplicate Articles Skill - Not generating any data
We have installed the latest version of the Now Assist tools, and a new skill has been added for identifying duplicate knowledge articles. We have followed the documentation to configure and enable it, but no data has been generated. I have changed t...
How to find AI agent updated history
Hi, I have created a agentic workflow for HRSD for benefits where we can update a medical policy for an employee.After the flow runs we can see the flow work well and field is updated but in the history we are unable to recognize who updated it. It s...
ServiceNown stream end immediatly after a call through Twilio
Dear all,I have a wierd issue when trying to integrate Twilio with servicenow.I go through all the docs for configuring assistant and authentication as belowWhen I dial the Trial twilio number, there is the trial message hangs up immediatly.When I ch...
automonous workforce for itsm
Hi Team, Can anyone help me please, how can we start to implement the autonomous workforce for l1 agents.
Resolved! Ressource for implementing Voice call to Ai Agent for incident creation
Dear all,We need to test a customer case where quite many incident gets created manually form a customers call which is not so productive at the end and agent spend quite many times for that.I need to study a small POC where from a voice call, I need...
AI Search: How to open catalog item link from the AI Search Summary in the portal in a separate tab?
Hi Everyone,I’m working with AI Search in the ServiceNow Service Portal, and I’m having trouble with how catalog item links behave when they appear inside the AI Search Summary section.When the AI Search response includes a catalog item or record pro...
Implemeting custom model - Custom LLM Transformer
Dear all,I am trying to investigate the way to integrate a custom model in Service Now by following steps define in AI Academy.The first steps of configuration for connection provider are quite simple and logic I would say.Questions comes from the po...
Resolved! Now Assist Resolution notes generations error "There is an error in generating resolution notes"
i am using now assit resoution notes in Service Operations workspace. how come i get this error when trying to generate resouton notes? "There is an error in generating resolution notes" What could be causing this. i have just upgraded from patch 6 t...
Resolved! Resolve modal is empty in SOW
When creating a new incident from an interaction in SOW, users select the Resolve ui action which should display the resolution notes generation skill modal. However, we are seeing an empty modal (see screenshot). As a workaround, users select the Sa...
Resolved! Restrict Now Assist Skills editing by department
Hi! I'm trying to setup role based restrictions to keep different groups from editing each others skills in Now Assist.For example, staff from ITSM should only have edit access to modify the skills in the Now Assist for ITSM Module. From reading the ...
Resolved! Service now Now asisst - Agent AI certification
Dear all,I am actually running all fundamental on demand course relatif to Now Assist and AI agent.Is there a specific certification for ServiceNow Ai or is it included in ITSM certification ? regards
