Hi Everyone, I am trying to activate Case Summarization skill In Now Assist. After enabling the skill on my case table, the summarization widget is not showing up on Workspace UI. Any suggestions, what could be the issue?Note: There were 2 related pl...
Hello Community, I have configured an AI Agent in Instance A. When prompted, the AI Agent collects the required details and successfully creates a case in the target table. In the AI Agent configuration, I have enabled "Allow third party access to th...
In the Now Assist admin, "Now Assist features" has options to configure the OOTB skills and "Now Assist Context Menu" in the "Now Assist Experiences" also have option to configure pre-defined skills, so what is the difference between them.
Hello Community, I am not able to turn on the Now Assist panel for SPM.The Now Assist for SPM product plugin is already installed.All required roles are assigned correctly.Even after this, the Now Assist panel is still disabled.Please let me know why...
I have a Now Assist skill that, when tested in the Skill Kit test page, returns a plain text response as expected. However, when invoking the same skill via the Now Assist Context Menu in the UI, the response appears as JSON instead of plain text. I ...
Hello,So I've managed to implement the 'Now Assist Email Recommendation' skill , however I need to be able to see how often and by whom NowAssist was used to draft a response(reporting). Is there any OOTB solution for this, or do you have any ideas? ...
Hi All,Can anybody help on how we can integrate now assist virtual agent with Microsoft CopilotMy requirement is to give option in Copilot to access Virtual agent @Maik Skoddow @Mark Roethof @Gaurav Shirsat @tltoulson @Ankur Bawiskar @Chuck Tomasi @...
Hello all, I am trying with Document Extraction skill to extract the data from the document. While I try I am getting this message but not the expected output during the test run. "The document is being prepared for display." I followed the steps by1...
Hello,As a B.Tech CSE (2015) graduate with 8+ years of senior leadership experience, how can I strategically transition into the ServiceNow ecosystem, and which high-level roles will best leverage my dual background for maximum career advancement?bee...
Hello Community,I’m using ServiceNow Predictive Intelligence to classify Incident Category and Subcategory with two separate models.Category model works and shows valid Precision/Recall.Subcategory model completes training but shows 0 or missing Prec...
I have configured an inbound email flow in my custom application with specific trigger conditions. However, when an email is received, my intended inbound email flow is not triggering. Instead, a different flow is executing. Current Behavior:Expected...
We created a simple agentic workflow with a single OOB AI agent (Record Field Value Prediction) to predict the assignment group. The AI agent itself works as expected and predicts the correct AG; however, the workflow throws an error: TypeError: Fiel...
Hi: What does this #18 (missed chats) represent? What missed chats? How do I clear it?When I open I see 9. What does that 9 represent? And how do I clear it?Thank you, Rita
We are developing a mobile app and have configured it to create cases from the mobile app.We have linked the mobile app to catalog items and have confirmed that cases can be created from the mobile app using catalog items.However, the catalog client ...
We have enabled Now Assist Skills, specifically Now Assist for Knowledge Management (KM).The functionality is working as expected in the Workspace and is also successfully triggering from the ESC portal.However, the topic is not getting triggered fr...
