Enable Now Assist based on countries or using User criteria.
Hello Everyone, Is it possible to enable/restrict Now Assist for Virtual Agent based on the countries OR user criteria ? Thanks!Ramkumar
Forum Posts
How to apply company branding/template on email recommendation Now Assist skill
I would like to add a template/branding of the email recommendation that is inserted when you click replace, currently it clears the existing template branding and if I apply the template after inserting it clears the already existing text. Note: I d...
Handling “Error 300001: Now LLM Guardian call not successful” in Now Assist GenAI Skill Logs
Hi everyone,I’m seeing repeated occurrences of the following error in sys_gen_ai_log_metadata for multiple Now Assist GenAI skills: Now Assist Q&AResolution Notes GenerationIncident SummarizationThe log entry shows:“Error 300001: Now LLM Guardian cal...
Failure with Build Agent
I am trying to create an app using the Build Agent in my PDI but it always fails with same error saying the scope is not unique, no matter what scope or app name I use. [ide] [ERROR] Failed to create fluent app MxA1p for scope x_1885552_mxa1p[ide] ...
Needed the content inside the documents from the SharePoint online external content connector
Hi everyone,Was working on this POC and was not able to fetch the content inside Docx document in the external SharePoint connector, the docx was there on the SharePoint and the same was visible in the ServiceNow but it only provides link and i can't...
Now assist role for knowledge creation
We have configured the Now Assist skill for Knowledge Base generation in CSM; however, the option to create knowledge is not appearing in the UI.Could anyone please confirm which roles need to be assigned to the end user in order to use Now Assist sk...
Resolved! Unable to access to now assist skill kit after updating now assist skill kit.
We recently udated our now assist for ITSM plugin to the newest version. After the update we no longer have access to Now Assist Skill Kit.Before the update we can access it just fine. I do have the sn_skill_builder.admin role.Some of our application...
UI Builder / Workplace Central: Opacity % Label Issue
Hello Experts,I tried implementing the opacity feature from Workplace Central that appears on the floor map. I copied the relevant code from an OOB instance and migrated it to my target instance.The functionality is working as expected; however, I am...
Case summarization not showing in Workspace UI
Hi Everyone, I am trying to activate Case Summarization skill In Now Assist. After enabling the skill on my case table, the summarization widget is not showing up on Workspace UI. Any suggestions, what could be the issue?Note: There were 2 related pl...
A2A External Agent Setup Successful, But Execution Fails—Need Steps to Resolve
Hello Community, I have configured an AI Agent in Instance A. When prompted, the AI Agent collects the required details and successfully creates a case in the target table. In the AI Agent configuration, I have enabled "Allow third party access to th...
Difference between "now assist features" and "now assist context menu" in "Now Assist Experiences"
In the Now Assist admin, "Now Assist features" has options to configure the OOTB skills and "Now Assist Context Menu" in the "Now Assist Experiences" also have option to configure pre-defined skills, so what is the difference between them.
Resolved! Not able to turn on Now Assist panel for SPM even after plugin installation
Hello Community, I am not able to turn on the Now Assist panel for SPM.The Now Assist for SPM product plugin is already installed.All required roles are assigned correctly.Even after this, the Now Assist panel is still disabled.Please let me know why...
Now Assist Custom Skill Kit Context Menu JSON format
I have a Now Assist skill that, when tested in the Skill Kit test page, returns a plain text response as expected. However, when invoking the same skill via the Now Assist Context Menu in the UI, the response appears as JSON instead of plain text. I ...
How to see how often and by whom a specfic Now Assist skill was used
Hello,So I've managed to implement the 'Now Assist Email Recommendation' skill , however I need to be able to see how often and by whom NowAssist was used to draft a response(reporting). Is there any OOTB solution for this, or do you have any ideas? ...
How to integrate now assist virtual agent with Microsoft Copilot
Hi All,Can anybody help on how we can integrate now assist virtual agent with Microsoft CopilotMy requirement is to give option in Copilot to access Virtual agent @Maik Skoddow @Mark Roethof @Gaurav Shirsat @tltoulson @Ankur Bawiskar @Chuck Tomasi @...
