When using Now Assist to request a catalog item that does not have any variables, is there a way where we can force submission? We should not be being prompted with the 'Seems like there was no question defined on item.' and 'What would you like to d...
Hi guysWe installed Now Assist for CSM Plugin some weeks ago. Then it works fine.But since today, the skill Chat summarization displays the following message: "Chat summaries won’t appear until your IT administrator completes all the required steps i...
Hello Community,I am working with ServiceNow Predictive Intelligence (PI) to classify Incident Category and Subcategory, and I am facing an issue with training and evaluation of the Subcategory model.What I Have DoneCreated two separate PI classifica...
Can we make AI Agent to auto populate assignment group for Incident Management.I can see there is no OOB Agentic workflow for this.
Hi Team, Can anyone please suggest on below issue: I'm trying to explore Agentic workflows and AI Agents to demo to a client. Below are the steps I have followed:1. Now assist for IRM plugin is activated and now assist panel is activated and visible2...
I am trying to use Incident Trends Analyzer AI agent for a specific assignment group and a list of CIs that they are interested in. I copied the out of box agent and tried to enhance it so that it understands to filter the records by assignment grou...
Hi Team!I have a question:How to invoke Microsoft M365 ai agents to ServiceNow?Example scenario : We are looking for the workflow where it an invoke multi ai agent. if there are four ai agents, first 2 from ServiceNow 3rd ai agent from MS365 and 4th ...
There used to be a product documentation page that used to list which all now-assist skill is trained & operates on which foundation model - like models based on Llama 3.1, Llama 3.3, StarCoder, and more that are used in the Now LLM Service. Does an...
Hi Community, I’m currently working with an agentic workflow in my PDI and would like to better understand how deployment and collaboration are typically handled for AI agents in ServiceNow. Specifically, I have the following questions: Deployment a...
Hi all, We plan to implement Now Assist in Virtual Agent for our client, but the documentation doesn’t clearly specify which plugins are required. Since the client is only interested in Now Assist within the Virtual Agent, we want to avoid installing...
Is build agent is still open in pdis if not can we use now learning to experiment it ?
Hi how to show custom ai agents in the below way as pills(like create a data visualization)
Hi Community,I am currently exploring the Now Assist SPM skill Redefine Records. This feature enables AI assisted text refinement across multiple record types including Product Ideas, Demands, Epics, Projects, Capabilities, Features, Stories, Project...
When i try to execute step 6 while working on my lab instance, the code summarization is not available. The first picture highlights my problem versus the second picture.
"Sorry, there was a problem on my side trying to complete this request. Try asking again later."Hello everyone, Has anyone been experiencing this issue? Any HI Case solutions that you can recommend? This happens whenever I use the "Resolve HR Case" ...
