Resolved! How to De-enroll from Courses in ServiceNow University
I’m currently enrolled in several courses on ServiceNow University / Now Learning, and I want to remove myself from a few of them.
Forum Posts
Now Assist for sc_task
I need to add a custom ITSM skill for Now Assist on the sc task table, similar to Incident features like summarization and email recommendation. However, when I copy the Incident skill, modify it for sc task, and activate it, the Incident summarizati...
Resolved! Now Assist AI Search - Multi-Content Response
Hi all, Has anyone had any luck limiting or removing results based around user info for the Employee Centre Multi-Content Response Genius Results? Reference: https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/ai-...
Resolved! Creating a New Skill no "Default Provider" is selectable
I create opened Now assist skills kit and clicked "Create Skill". The "Default Provider" and "Provider API" fields both have no drop down options. Any suggestions for where to investigate this issue?
email triage end to end development for on prem instance
Hi Team, I need the end to end configuration of Email Triage and Plugins and Feasibility for on prem instance
Resolved! Tracking of “assists” usage count, across multiple instances.
I am wondering how other companies are keeping track of “assists” usage. We will have 2 production instances, and 15 sub production instances. How do companies track the number of “assists” used across multiple instances? I am hoping we do not need t...
Now Assist Blog : Your Complete Guide to ServiceNow's AI-Powered Future
Hey ServiceNow Community,If you've been hearing about Now Assist and wondering what it's all about, you're in the right place. I've spent the last few months diving deep into ServiceNow's generative AI capabilities, and I wanted to share what I've le...
Resolved! Now Assist skill kit feature
In now assist skill kit then payload will be send to llm so in which table we can see the payload stored?can we evaluate the prompts using scheduled job?
Resolved! How to implement a Field Decorator that opens a Modal to select and set a record value in UI Builder
I am working on a requirement in UI Builder and looking for the best way to implement a specific interaction.Requirement:I have a form with a field (Type: Number or String).I need to add a Field Decorator (icon) next to this field.When a user clicks ...
Now Assist virtual agent not working
Hello, I am trying to implement the VA with Now Assist and I have it running on my service portal but every time I ask it something it just loads "looking into your request" and then errors out as it can't find anything. Any thoughts as to why?
Microsoft Teams duplicate messages
Hello Everyone, I recently have added the Microsoft Teams integration into my instance, however when I view the chat from the Service Operations Workspace. I am seeing the message sent twice. From what I can tell there isn't any duplicate subflows ...
Evaluate Removal Candidates option not visible for SAM OOB Agentic Workflow
Hello Community, We are attempting to execute the out‑of‑the‑box Software Asset Management AI Agentic workflow, as described in the ServiceNow documentation titled “Evaluate software removal candidate Agentic workflow.”According to the documentation,...
Resolved! How are Assists counted?
We just implemented NowAssist. My question is how are assists counted within a conversation? If someone asks 12 questions in one chat session, is that one assist or 12?
AI agents
OOB triage and categorize agent is giving in consistent response.If run multiple times give different suggestions for category for same INC.I understand AI agents are probabilistic. How to control this behavior?
