I am trying to use web search tool in skill, but i want to access only specific sites like Servicenow community and some other. I tried using using a Skill like web search and populating sites and domain field in it, but it didn't worked out. Any pos...
The requirement using AI Agent Workflow is , when a incident is updated by caller while incident is in resolved or on hold state then, the ai agent should automatically detect the updated value or field and then determine whether the incident fields ...
Hello all, I am trying with Document Extraction skill to extract the data from the document and to copy in the target table(kb_knwoledge). The use case is to create knowledge article from the document attached. While I try I am getting this message b...
Hi community, The Now Assist skills for Sourcing and Procurement Operations, specifically the following three, are not working correctly:Sourcing request summarization for requestersPurchase requisition summarization for requestersPurchase order summ...
Hi Community,we are currently facing an issue with Now Assist, where the UI loads but remains stuck in a loading state and does not return any response (see screenshot attached).Observed behavior:The Now Assist panel opens correctlyThe loading placeh...
I’m currently enrolled in several courses on ServiceNow University / Now Learning, and I want to remove myself from a few of them.
I need to add a custom ITSM skill for Now Assist on the sc task table, similar to Incident features like summarization and email recommendation. However, when I copy the Incident skill, modify it for sc task, and activate it, the Incident summarizati...
Hi all, Has anyone had any luck limiting or removing results based around user info for the Employee Centre Multi-Content Response Genius Results? Reference: https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/ai-...
I create opened Now assist skills kit and clicked "Create Skill". The "Default Provider" and "Provider API" fields both have no drop down options. Any suggestions for where to investigate this issue?
Hi Team, I need the end to end configuration of Email Triage and Plugins and Feasibility for on prem instance
I am wondering how other companies are keeping track of “assists” usage. We will have 2 production instances, and 15 sub production instances. How do companies track the number of “assists” used across multiple instances? I am hoping we do not need t...
Hey ServiceNow Community,If you've been hearing about Now Assist and wondering what it's all about, you're in the right place. I've spent the last few months diving deep into ServiceNow's generative AI capabilities, and I wanted to share what I've le...
In now assist skill kit then payload will be send to llm so in which table we can see the payload stored?can we evaluate the prompts using scheduled job?
I am working on a requirement in UI Builder and looking for the best way to implement a specific interaction.Requirement:I have a form with a field (Type: Number or String).I need to add a Field Decorator (icon) next to this field.When a user clicks ...
