Hello Everyone, I am looking for help here I am stuck with an ask in my organization where the stakeholders want to see all the reporting change impacts that result from of migrating from NLU to LLM, how can I build metrics that will help to reflect ...
Hello Everyone, I recently installed Now Assist in Virtual Agent. I want to add a menu item on the support page that is a link to a catalog item, however when I try to add an option of link or text type the option does not appear. I attached a scre...
I recently installed Now Assist in Virtual Agent. I want to add a menu item on the support page that is a link to a catalog item, however when I try to add an option of link or text type the option does not appear. I attached a screenshot below. Whe...
Hi all, my team is currently testing the new patch 6 for NowAssist. Thumbs up/down seem to be training the LLM in Dev2. Something I'm wondering though is if the training thumbs up/down in prod will affect LLM training also meaning that if users are ...
Hello,We just encountered a weird scenario regarding the sidebar discussion summarization now assist skill. To give a brief background, we activated that OOB skill last may 2025 and we were able to activate it with no problem. We also have a subscrip...
It seems like Now Assist cannot reference Knowledge Base articles in the agent. Does the agent learn from the knowledge base articles?
Good afternoon, I'm currently utilising Now Assist in an instance, and would like to have visibility of inputs / outputs at a transaction level. I've reviewed the Now Assist Admin area, and have high-level visibility of utilisation, however, I have n...
Hi, We are working on deploying NowAssist with Virtual agent for our customer. There is a major issue where the links showing up in the response in VA for any prompt , are irrelevant to the prompt. For eg;, if we are prompting for 'password reset', ...
Hi everyone,I’m working with a customer service center that is fully built on App Engine (Now Experience + App Engine Studio + Flow Designer), without using standard CSM tables like sn_customerservice_case. We’re now planning how to start introducing...
I’m looking for a way for the Virtual Agent to display information about current service outages or a message of the day. This ensures employees see the info before submitting a ticket or contacting a live agent, helping reduce incidents related to o...
Hi, What I want to implement is when customer is connecting to Virtual agent to report an issue e.g. broadband not working, virtual agent should go and first check the top trending issues, analyse the issues if customer's issue is there and inform th...
Hi How can I teach the Now Assist Panel to not surface a response from the general Servicenow knowledge base before surfacing an article from our own knowledge base ?For example if asking How do I exchange ? NAP is responding with an internal Serv...
Hello,In our firm we are in the process of enabling Dynamic Translation for Virtual Agent.For this, we are configuring the integration in Azure AI. (which requires us to create a translator resource in Azure and then store the credential/API on our s...
Hi everyone,I’m currently working on integrating the AI Agent within the Virtual Agent on my ServiceNow instance, but I’m encountering some issues and could really use your expertise.What I’ve done so far:Activated and configured the AI Agent plugin ...