Hello, I am trying to implement the VA with Now Assist and I have it running on my service portal but every time I ask it something it just loads "looking into your request" and then errors out as it can't find anything. Any thoughts as to why?
Hello Everyone, I recently have added the Microsoft Teams integration into my instance, however when I view the chat from the Service Operations Workspace. I am seeing the message sent twice. From what I can tell there isn't any duplicate subflows ...
Hello Community, We are attempting to execute the out‑of‑the‑box Software Asset Management AI Agentic workflow, as described in the ServiceNow documentation titled “Evaluate software removal candidate Agentic workflow.”According to the documentation,...
We just implemented NowAssist. My question is how are assists counted within a conversation? If someone asks 12 questions in one chat session, is that one assist or 12?
OOB triage and categorize agent is giving in consistent response.If run multiple times give different suggestions for category for same INC.I understand AI agents are probabilistic. How to control this behavior?
Hi Everyone,Global Search returns results only if the user has the correct ACL permissions, but I want to confirm whether index search sources (ais_search_source) themselves can be restricted by role.Any guidance or best practices would be appreciate...
I am running 'GAF - Run Offline Flow job' and getting the error message 'Action strategy job trigger failed' and it stops at 70% progress. Has anyone encountered this error? Any suggestion for the troubleshooting? Please guide/help.
Hi there, I wanted to create "Quick Action" which should redirect agent to catalog items list in SOW. I am not sure if its possible by using Quick actions. If yes, could you please share any document which can be referred?
Hi Folks, I have a requirement where I need to send the survey on Now Assist Virtual Agent after any interaction is done on virtual agent. User should be able to take the survey from within the virtual agent. Can anyone help me if that is achievable ...
Hi Community,I would like to understand whether it is possible in ServiceNow to automatically generate an explanation or summary of attached documents using Generative AI.For example, when a user uploads a document (such as a discharge summary, invoi...
In the Subscription Management Workspace, the Now Assist Usage Dashboard shows Total Purchased Assists, Total Used Assists, and Available Assists.When drilling down, we found that the table sn_sub_man_st_account_level_entitlement stores the Total Use...
i need to know whether we can test the state of the Ai Agent through ATF, if it is possible please help me with a solution
I’ve enrolled in the AI Agents Essentials (2025 Q2 Store Release) course, but I don’t currently have a dedicated instance available for hands-on practice. I only have access to a dev instance, which has limited applications enabled.Could you please a...
Hi All n Experts Just a Brainstorming and input i am looking from AI Experts. Scenario:ServiceNow is the ITSM Solution used by Customer. 2 weeks back ServiceNow Released MCP Server on ServiceNow Itself. Few Months Back Customer Built In House MCP us...
Hi Community,I'm in the process of setting up Now Assist in my instance non-prod instance and I've run into an issue with configuring the model providers.What I'm trying to do:I am navigating to Now Assist > Settings > Manage model providers to selec...
