We recently moved to Yokoyama and like to use "Enhanced Chat" display experience in our virtual agent, However, we're encountering some challenges when it comes to branding the Enhanced Chat window to align with our organization's specific branding g...
I completed the setup like I created a use case by creating a custom filed on the Incident.It is working as expectedNow the issue is I want to see the extracted data in now assist panel. For that I activated a skill I.e.. summarize incidentSince I ca...
Hello communityfor the #BuildWithBuildAgent, I submitted the challenge, and posted on socials: Code Library_ Gaurav VazeI even replied with the comment: Re: Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge As per the instructio...
Hi everyone. I just wanted to know if we have "Virtual Agent External Messaging" (Plugin ID: com.glide.va.integration.external_messaging) in SNOW?
What KPIs are used to measure? Employee Self-service Enhancement when they start using AI Search on ESC Portal and NOW Assist Gen AI Q & A, Action Genius Result feature?Improved Employee Satisfaction levelenhanced Self-Service capabilitiesTime to req...
What KPIs are used to measure Employee Self-service Enhancement when they start using AI Search on ESC Portal and NOW Assist Gen AI Q & A, Action Genius Result feature?
We currently use SN for multiple products, including ITSM and HRSD. Our Employee Center portal currently hosts content and services for HR and IT. We’ve recently acquired Sourcing and Procurement Operations (SPO) and are implementing it. As part of t...
Hi team, I have create an app with BuildAgent but I am not satisfied with result/ UI and my prompts are exhausted. If I reset my instance do I disqualify from the challenge ? Regards,Manal Aquil
Hi All Need some idea/Features if Available. Scenario: Need to Develop VA Topics which will use LLM not NLU (Now Assist n VA). Team of Developer will do this. Let Say D1- Developer1D2 - Developer2 How Can we control the Assist Consumption Developer ...
I have created New AI agent from AI agent Studio with below Use case but results are not consistent and it is not working as expected. Use Case: Table 'x_**xyz' have fields Topic, Description and Primary Attachment (file attachment type field)Wheneve...
I would like to implement the following functionality—does anyone have expertise on this? It doesn’t have to be a perfect match; if you have any information that could be even slightly helpful, please leave a comment. Target feature: Now Assist in Vi...
I already integrated the Now Assist/Virtual Agent with Teams where catalog items are visible to the Microsoft Teams chat and transfer of Live Agent as well, but Virtual Agent greeting and topics not yet.I appreciate any help on this!
Hi, i installed all necessary plugins and they are all updated but for some reason the Chat reply recommendation stays in Draft: in ran trough all the steps of the Chat reply recommendation but it doesnt change to Active. any ideas ?
Hi!We have been using the OOB Email recommendation skills for Case and INC and those work fine in SOW. We now want to extend that capability to RITMs too. Unfortunately, the OOB skills can't be copied, so need to make it from scratch. In SOW, where y...