Hi Community,I would like to understand whether it is possible in ServiceNow to automatically generate an explanation or summary of attached documents using Generative AI.For example, when a user uploads a document (such as a discharge summary, invoi...
In the Subscription Management Workspace, the Now Assist Usage Dashboard shows Total Purchased Assists, Total Used Assists, and Available Assists.When drilling down, we found that the table sn_sub_man_st_account_level_entitlement stores the Total Use...
i need to know whether we can test the state of the Ai Agent through ATF, if it is possible please help me with a solution
I’ve enrolled in the AI Agents Essentials (2025 Q2 Store Release) course, but I don’t currently have a dedicated instance available for hands-on practice. I only have access to a dev instance, which has limited applications enabled.Could you please a...
Hi All n Experts Just a Brainstorming and input i am looking from AI Experts. Scenario:ServiceNow is the ITSM Solution used by Customer. 2 weeks back ServiceNow Released MCP Server on ServiceNow Itself. Few Months Back Customer Built In House MCP us...
Hi Community,I'm in the process of setting up Now Assist in my instance non-prod instance and I've run into an issue with configuring the model providers.What I'm trying to do:I am navigating to Now Assist > Settings > Manage model providers to selec...
Hi , I am trying to add the skill prompt for Incident Summarization skill. I am trying to add the caller id and assigned to fields inside my skill prompt. But even after updating the prompt, finalizing it and publishing the latest version of the pro...
Hello Community,I am developing a product in a Custom Scope that will be published to the ServiceNow Store. Our goal is to leverage Now Assist's Generative AI (including Agentic AI) to build specific business solutions—for example, automatically sett...
Just recently we have started seeing this in NowAssist chats inside of MS Teams. Any one else getting them?
Hi All, I am integrating AI agent with Virtual agent for the first time. My agent should check similar cases, incidents and knowledge articles and give a summarized troubleshooting steps to the customer, when the customer is reporting any issue. I ha...
We are using Now Assist Virtual Agent and want to ask a feedback question at the end of each interaction:“Did AskIT resolve your query?” (Yes / No)Is there any Out-of-the-Box (OOB) way to trigger this automatically after each conversation ends, witho...
We got OOB - 'Summarize' flow action which just takes the string input and expected to return summary of the string as output. But for some reason the action is not working and always returning error: Error: Cannot read property "provider" from unde...
Hello,After being provisioned a Now Assist instance by ServiceNow, I am unable to get the Now Assist panel to load in the top-right view. I have reviewed and attempted most troubleshooting steps outlined in the following KB articles without success:N...
Hi Everyone, We’ve recently enabled the Now Assist Skills for Knowledge feature and are looking to modify the condition related to the "Knowledge Gaps Identification (ITSM)" skill.However, the field appears to be locked (greyed out).After raising a c...
I am building an AI Agent in ServiceNow, and I would like to know if it is possible for this AI Agent to connect with users to a live agent when prompted. Specifically, I am looking for the following information:Can my AI Agent be configured to seaml...
