We successfully upgraded the our instance to Zurich Patch4.Following the upgrade, we attempted to establish a connection to the Oracle MCP Server using Credential Authentication; however, this attempt was unsuccessful.Connectivity to Oracle via REST ...
(not a question)Now Assist analogy to an airport and important tables. Nothing fancy here, just sharing backend tables that helped me to duplicate an Agentic Workflow. With this backend access, you can do it quickly using Insert and Stay instead of g...
Hi AllI am the admin for our ServiceNow instance, but I am unable to log in to Now Support to raise a ticket for an MFA issue, and I am stuck in a loop.When I try to log in to Now Support, I get this message:“Sorry, you can't login with this ServiceN...
Hello Community, Wondering if anyone has built a functional AI Agent, or FLOW that is capable of read and understanding the service catalog items inputted into it. And with that information, determine which form to suggest to the user in a comment if...
How can we design an API-based solution in ServiceNow to mirror Group and Group Member data from PROD to lower instances (DEV / TEST), ensuring that newly created or updated groups and their members are synced and retain the same sys_id across instan...
whenever i try to submit the catalog and create a RITM in service now through the virtual agent. It gives this error. Also the requestor item value is set for the logged in user. Also we are using catalog client script for setting the value of the re...
I’m exploring automated testing options in ServiceNow and I’m familiar with ATF (Automated Test Framework) for UI and functional testing. However, I’m wondering if there is any cross-platform solution that supports human-interactive testing similar t...
Hi All, We have enabled the Now assist in Virtual Agent which is active in the portal. But the existing Virtual agent is also appearing in bottom right along with the Now Assist Virtual Agent. Both are colliding with each other. According to the Serv...
Please assist Team,After integrating ServiceNow and Team and the following plugins has been activated;ServiceNow for Microsoft TeamsNow Assist in Conversational Catalog RequestNow Assist for IT Service Management (ITSM)Now Assist for PlatformNow Assi...
We have enabled the out-of-the-box Skills and Agentic Workflows in our system. Now, when we enter a prompt in the Now Assist chat, we receive a relevant and contextual response.For example, if I type: "Generate Post Incident Review for INC000001", t...
Help: When is NOW Assist expected to be available for use with summarizing ITSM Problems?Only INC in Washington DC today.What's the Roadmap show.When can we expect?Fame and fortune to credible responses.THX-JJ
Hi,We have enable Case summarization skill in our dev environment.After activation, the feature is available in native UI. However, it is not available in CSM workspace.Did anyone of you run into this issue?Thanks in advance!
Hello everyone, Is it possible to get the trigger record details as a data pill or any other way in AI agent?Trigger is inbound email, and I want to get the sys_email record details like sys_id and message_id Thanks,JK
Hi Everyone,I am working on a simple Record Producer use case where I want to demonstrate Generative AI capabilities to our customer.The Record Producer contains only three fields:Type of RequestProduct Recommendation (visible only when Type of Reque...
Hi Community Members,I am working on a use case where a user initiates a request through the Portal, Mobile, or Virtual Agent and uploads supporting documents such as receipts, and reference letters.The steps are:User uploads the documents using a R...
