We have enabled the out-of-the-box Skills and Agentic Workflows in our system. Now, when we enter a prompt in the Now Assist chat, we receive a relevant and contextual response.For example, if I type: "Generate Post Incident Review for INC000001", t...
Help: When is NOW Assist expected to be available for use with summarizing ITSM Problems?Only INC in Washington DC today.What's the Roadmap show.When can we expect?Fame and fortune to credible responses.THX-JJ
Hi,We have enable Case summarization skill in our dev environment.After activation, the feature is available in native UI. However, it is not available in CSM workspace.Did anyone of you run into this issue?Thanks in advance!
Hello everyone, Is it possible to get the trigger record details as a data pill or any other way in AI agent?Trigger is inbound email, and I want to get the sys_email record details like sys_id and message_id Thanks,JK
Hi Everyone,I am working on a simple Record Producer use case where I want to demonstrate Generative AI capabilities to our customer.The Record Producer contains only three fields:Type of RequestProduct Recommendation (visible only when Type of Reque...
Hi Community Members,I am working on a use case where a user initiates a request through the Portal, Mobile, or Virtual Agent and uploads supporting documents such as receipts, and reference letters.The steps are:User uploads the documents using a R...
Hello Devs,We are preparing to configure Now Assist in our instance and would like to understand the process for moving these configurations to the Test and Production environments.Should this follow the standard approach—using either scoped applicat...
Hi, We have a contextual search is enabled for catalog item.When we type something in short description variable, the related knowledge results showing below.The default setting is expanded search, is there a way to make it minimised default, if need...
When viewing the “Wrap-up and resolve incident” workflow in AI Agent Studio, I notice no triggers are configured.Is invoking it via the Now Assist panel the best way to run this workflow?
Hi Community,I am using my Personal Developer Instance (PDI) and have configured a notification for Databricks job failures.In System Logs → Emails, the messages appear with status send-ready, and I have enabled the setting:System Properties → Email ...
Hello community, When switching to enhanced chat on Virtual Agent with Now Assist. Why it is triggering anything else topic?It is not getting triggered in the standard chatAlso I have migrated around 300 topics from NLU to LLMs. But the system by def...
Hello ,I need assistance with how to register an external AI Agent onto my service now instance using well known discovery type as it is mentioned we require a provider account or need to create a new provider? I need to register an agent from Google...
Hi everyone,I’m using the Document Extraction skill (part of the “Platform” skill set) in Now Assist. I have observed that when we run extraction on a batch of multiple documents (e.g. 7–10 docs), the performance of our instance degrades significantl...
Hello Everyone, I am looking for help here I am stuck with an ask in my organization where the stakeholders want to see all the reporting change impacts that result from of migrating from NLU to LLM, how can I build metrics that will help to reflect ...
Hello Everyone, I recently installed Now Assist in Virtual Agent. I want to add a menu item on the support page that is a link to a catalog item, however when I try to add an option of link or text type the option does not appear. I attached a scre...
