How to disable "display prompt" in Now Virtual agent via Teams
I need to understand how to disable the "display prompt" button within the Now virtual agent app via Teams
Forum Posts
Resolved! Clarification on AI Starter Pack for CSM – Are only 25 Fulfiller Users allowed to use GenAI features
Hi everyone, I’m looking for clarification regarding the AI Starter Pack for CSM and its limitations. We recently purchased: •CSM Professional – 160 Fulfiller Users •AI Starter Pack for CSM (which, according to the documentation, includes up to 2...
My agent issue
Type of Incident: ApplicationSelected Application: ServiceNowWhen you use the Ask my agent - when entering it, indicating hi or hello it asks you what you would like to do, if you select I need more help, it ends the chat and thanks you for using our...
Resolved! Work notes field popup window
Hello, We recently enabled NowAssist for Incident Summarization and Close Notes. We're noticing that every time you go to assign a ticket or even reassign a ticket, you get a popup window that shows the Assignment Group, Assigned To and Work Notes fi...
How NowAssist is consumed and where I can see it ?
Hello Team, I came across an article that included a table showing different Now Assist consumption levels for each skill. My question is: where can I view this consumption data? and what does it mean? Ex. here I could see that 25 assit , how it is ...
Track Assignment Group Changes on Incident Summarization
We have a requirement to include Assignment Group changes within the Now Assist Incident Summarization skill as it has been requested by multiple teams that utilize this summary feature. Has anyone done something similar for their organization? I hav...
Does ServiceNow Support A2A yet?
Referring to this link here:https://www.servicenow.com/now-platform/ai-agent-fabric.htmlHow do I actually access A2A and use it?The article mentions that A2A exists in the AI Agent Studio but I cannot find it as an tool option to give to my agent. I ...
A Question about Now Assist Multi-Content Q&A Genius Results
I get one question from customer side, hope to confirm.While using the Now Assist in AI search for generate Multi-Content Q&A answer, I noticed two different ways citations are displayed:1.Blue citations – displayed directly in the body as clickable ...
Resolved! Now assist panel
The Now Assist panel has been stuck since the last instance upgrade. The panel cannot be opened. I have repaired every related plugin, but the problem persists.Do you have any suggestions on how to resolve this, or what steps I should take next to tr...
How can AI Agent perform report action
Hi All,I am doing poc of below requirement:1. The AI Agent is able to reads the "checker" field from each catalog item and based on the field value, the AI Agent determines a Pass or Fail result in the "Result" column.2. The report should run every t...
In which table all the Now assist skills are stored?
In which table all the Now assist skills are stored?
Question on the 'Channels' in Chat reply recommendation
As part of Activating Chat reply recommendation skill, I see a list of channels. Anyone has idea what each of them are?
Resolved! Now Assist too slow and not able to scale
We are facing response time over 10s even with ChatGPT4 which 25% faster and during our load testings Now assist stopped working after 200 concurent request. Is there other customer facing the same issues? Now we are considering moving back to NLU to...
How to hide the "Share to Work Notes" button in Summarize a Sidebar discussion (ITSM)
Does anyone has found a method to hide the “Share to Work Notes” button in the summarization panel ? I’m currently working with the ITSM and using the Summarize a Sidebar discussion by using Now Assist for IT Service Management (ITSM) feature introdu...
Document extraction in JSON format
I have given instruction to extract data from Invoice PDF. I'm not getting any output. Any guidance is appreciated. [ 'system', `You read invoice documents and return the information as a structured JSON. Use as many item lines as necessar...