ServiceNow Ai Agents
Are there Now Assist Agents in Flow Designer?
Forum Posts
Is typeahead suggestions configurable?
Use case - There are several catalog items (HR related) which should show up in search results when I type Login (catalog items do not have this word Login). I created synonyms as HR >Login and published the changes. I also add Login to tags, meta an...
Error Display Experience assistant virtual agent
Hi everyone, one of the assistant (CI admin experience - Virtual agent) we created didn't allow us to delete one of the portals selected in the "display experience" section. The entire assistant was deleted and a new one created. Now, when I try to s...
Why Can't Now Assist AI Fully Guide Users for New Software Requests?
Hi Community,I have a question regarding Now Assist / ServiceNow Assist AI:Currently, if an end user wants a software that is not in the ServiceNow catalog, the AI can only:Search the catalog for existing software.If not found, prompt the user to man...
Resolved! Agentic AI in Virtual agent
Hello folks,I want to set up Agentic AI for a virtual agent.Does anyone have any ideas or resources, from basic to advanced? Can you suggest some articles?
Inbound Email Trigger for AI Agent
Hello Community ,I am working on a use case on AI agents, but I am stuck at a point. I want to trigger the AI agent when an email comes to the instance from a caller. So, for this I tried the Inbound Email Action trigger in the conditions. But it's n...
Enable AI Search for a custom table in Virtual Agent along with Knowledge base
Hi Team, How to enable AI Search for a custom table in now assist VA along with KB? I have already tried configuring the search source, indexed source but it does not work on VA. Let me know if there is a way to setup AI search on custom table.
Virtual Agent Designer Questions
I am going through the following documentation trying to get a basic conversation working:https://www.servicenow.com/docs/bundle/yokohama-intelligent-experiences/page/administer/now-assist-skills/concept/now-assist-llm-topics-platform.htmlIn the vide...
Resolved! Ai search - how to include misspellings and spaces in search
We have enabled AI search and while it does provide suggestions, it does not correct misspellings and spaces. Example - Hardware10, if I enter Hardware(no space) in search bar, it gives suggestions. However, if I enter Hardwera or Hardware (space), H...
Create incident with now assist
Hi Team We are experiencing an issues with "create incident with now assist" record producer even all the catalog items where the form is coming in editable mode with all the configuration. Can someone please help to troubleshooting steps Regards,Am...
Nowassist CSM : invoke csummary feature on a chat interaction in the customer portal + extra
Hello 1.We are just starting to use NowAssist and I would like to know if it is possible in the customer portal to invoke the create summary of the field transcript/internal transcript of a chat interaction. Intention is to present in customer porta...
Need to understand the tables used for building the Now Assist Analytics & Success Dashboard
We have installed the success factor dashboard and start seeing the data in them, however some of the indicators are not showing up. Also, we are trying to build some custom reports & dashboards for internal stakeholders and have so far come across t...
How to Edit a custom skill after saving its prompt.
I was trying creating a custom skill from now assist skill kit. Once i have saved the prompt its not letting me allow to edit and its just skill is showing in draft state. Could you please let me know how to edit it?
Duplicate Navigation Tab appears for AI search results in portal
Hi All, We have enabled the Now assist in AI Search which is active in the portal. We have observed the below behavior in AI search where Duplicate Navigation Tab appears upon searching anything (see the snippet below) and the links generated through...
AI Agent Failure When Using Knowledge Graph in Developer Instance
We are currently developing and testing an AI Agent integrated with Knowledge Graph in our ServiceNow developer instance. While attempting to summarize incident data using the AI Agent, I consistently encounter the following error:"Sorry, there was a...