Hi everyone, I’m currently testing a custom catalog in my PDI instance that includes request forms for knowledge articles and lesson content, intended for both internal users and customers. The goal is to eventually build a workflow that automatical...
Hi All, I hope you're doing well. I’m currently working on configuring Now Assist Virtual Agent in our ServiceNow instance. I would like to set it up so that when a user tries to connect with live agent (either by typing in virtual agent, or by using...
Hi All, I hope you're doing well. I’m currently working on configuring Now Assist Virtual Agent in our ServiceNow instance. I would like to set it up so that when a user reports an issue — for example, “I am experiencing a printer malfunction” — the ...
Hi guys! In our company we have created a brand new created AI Agent using the AI Agent Studio for that. We have embed the catalog item tool into the agent to execute each time the ai agent is fired.Our idea now is since the AI Agent is a simple exe...
Hi:We have the 'Investigate and resolve ITSM incidents (Copy)' agentic workflow which is a copy of the OOB version. We see that it is available from the Now Assist Panel, but how can we make it display as a button on the incident form. Not seeing tha...
I’m trying to enable Now Assist in the KB portal but I’m not able to get it working on one of my instances. Could you guide me on how to set it up so that it appears below the search bar?
Hello everyone! How can I disable this OOB topics in Virtual Agent? How to configure it to when it would only show up? Is there a table for this? EDIT: I tried to deactivate the topics but it cannot be done because it is used in a custom chat experie...
Good day everyone. I would like to know where can I duplicate the AI Search - Fallback topic in the Virtual Agent Designer. Our instance have already updated to Yokohama and I don't see it listed in the VA Designer and what I have read in the communi...
We need to add an 'search source' which should show similar incidents in agent assist for 'service operations workspace'. Any idea how we can implement this?
I have been working on the AI search but am stuck as the search preview is not showing any search profile to test upon the above is how it shows null
I am getting the below message when I tried the below script to check for connection in Sentimental Analysis using background script.var sa = new sn_nlp_sentiment.SentimentAnalyser();var result = sa.analyze("test");gs.info(JSON.stringify(result));"st...
tl;dr: When I see a number count on the Now Assist (sparkle) icon, I click on it, but I have to scroll, click Show more, and hunt for the unread chats. I want to change this so I don't have to hunt. I develop agentic workflows for demos. The Now A...
I am able to create incident summary and able to paste it. However i want to generate date and time of incident summarization. Pls help
HI All,I want to build an AI agent that receive a text like the description of an incident and summarize it and enter the result to the short description field.Can anyone advice how I can do it?Thanks,Lior Grinberg
I recently installed (and thought I had setup) Now Assist for Catalog Builder. The first time I ran a sample prompt, though, I got the following error message Now Assist couldn't generate the catalog item. There's a problem in preparing your reque...
