Hi, I have cloned an oob Portal page A to page B and created page route maps to point all widget from A to B. now how do I redirect the navigation? Suppose some menu item/widget/button were leading users to page A, how will these route to page B now?...
Hello all, The AI Agents are triggered for Virtual Agent conversations, I think, based on the description of the AI Agents. However, it looks like we can not use Agentic workflows for VA conversations. While there is a trigger option available in Age...
Hello everyone,I'm encountering an issue in AI Agent Studio where my AI agent is not executing any tasks in the test panel.Problem Description:When I navigate to the Testing -> Test AI reasoning tab for my agent and initiate a task (e.g., "Find on ma...
Hi All, Here we have a query about opening the knowledge article at end user portal. When we search for any article in the "client esc" portal through the Topics (Search Knowledge base; OOB) in virtual agent with Now Assist, it gets open inesc?id=kb_...
Hello All, I see there is OOB Dashboard for AI search. that is " AI search Analytics Dashboard". i am able to access this with "ais_admin" role. but i don't have edit access.Q-1 ) i would like to know what are the tables/Database views they used t...
I have turned on the Now Assist panel in a proof of concept instance. The current build is Zurich and all of the plugins are the latest versions available as of a couple of days ago. The skills plugin relates to ITSM. I have been able to get Now Assi...
HAM Plugin failed to install on PDI
Hi, We are implementing the sensitive detection in Now Assist for HRSD.As per the SN doc, the document is in Xandu version, our instance is at Yokohama. From the doc, at step 3, I couldn't find the following capability and the corresponding attribut...
Hello All, I am interested to train myself with serviceNow AI automation and Flow design. Can some guide me to the correct resources and training courses offered by serviceNow or third party training provider. Thanks
I tried adding the azure open ai credentials in the connection and credentials, still when i choose the Azure open AI llm in the skill kit for the prompt i get a error message. Can anyone help me with a step to step guidance.Regards Kaustubh Dubey
Both the Now Assist Skill Kit (NASK) and the Gen AI Controller in ServiceNow allow integration with third-party LLMs. NASK enables you to build generative AI skills using either the built-in Now LLM or an external LLM by specifying a provider. Meanwh...
When I am clicking on Now Assist I am Facing this issue How To Solve it Service Interruption - This instance is unavailable. If service does not restore promptly, please open a Case in the Now Support Portal or contact Technical Support via phone.
Are there Now Assist Agents in Flow Designer?
Use case - There are several catalog items (HR related) which should show up in search results when I type Login (catalog items do not have this word Login). I created synonyms as HR >Login and published the changes. I also add Login to tags, meta an...
Hi everyone, one of the assistant (CI admin experience - Virtual agent) we created didn't allow us to delete one of the portals selected in the "display experience" section. The entire assistant was deleted and a new one created. Now, when I try to s...
