Hi Team We are experiencing an issues with "create incident with now assist" record producer even all the catalog items where the form is coming in editable mode with all the configuration. Can someone please help to troubleshooting steps Regards,Am...
Hello 1.We are just starting to use NowAssist and I would like to know if it is possible in the customer portal to invoke the create summary of the field transcript/internal transcript of a chat interaction. Intention is to present in customer porta...
We have installed the success factor dashboard and start seeing the data in them, however some of the indicators are not showing up. Also, we are trying to build some custom reports & dashboards for internal stakeholders and have so far come across t...
I was trying creating a custom skill from now assist skill kit. Once i have saved the prompt its not letting me allow to edit and its just skill is showing in draft state. Could you please let me know how to edit it?
Hi All, We have enabled the Now assist in AI Search which is active in the portal. We have observed the below behavior in AI search where Duplicate Navigation Tab appears upon searching anything (see the snippet below) and the links generated through...
We are currently developing and testing an AI Agent integrated with Knowledge Graph in our ServiceNow developer instance. While attempting to summarize incident data using the AI Agent, I consistently encounter the following error:"Sorry, there was a...
How do I upload a form inside the virtual agent chat and have docintilligence parse the file and then use the information to fill out a form?
hi All, we have enabled the Now assist AI Search, it is working well however we are not able see the source in the left bottom of the search results, instead we are seeing "Ask A Follow-up" . can someone please help to guide me on it.? Below is the s...
What is the best practice when activating out of the box Now Assist skills? We have typically always activated a skill manually in each specific instance but I was recently asked why we don't track it through an update set. When activating a skill, I...
I have created a record called "Daily Backup Checks" which is a simple form that requires an admin to fill out the 15 variables and submit. The form is correct and created. I have created a flow for it to trigger daily to create the form, assign it ...
I'm working on a use case where I want to trigger an AI Agent use case when an incident is created in ServiceNow. I’ve configured the trigger correctly — the use case is active, the condition is properly set, and the assigned roles are in place — but...
Hello Servicenow Community, I have configured the now assist but whenever i am using the now assist feature either i am getting a message "Sorry, there was a problem on my side trying to complete this request. Try asking again later." or the loading ...
Is there word count limit for the summary generated by Now Assist?Once the summary is generated, if I select Elaborate, will the elaborated summary be limited to certain characters?Any more information with respect to word count/character limitations...
Can anyone help me investigate/provide guidance on the Now Assist Chats that are timing out? Here's what's happening: When opening a chat and inquiring, after about 5-6 inquiries on different records it tends to get stuck on "Analyzing" and the only...
Hello everyone! What could be the possible reason why the NAP is not visible in the instance along with the other button such as the sidebar discussion even if it was already enabled in the Now Assist experience? Do I also have to enable the Now Assi...
