Issue:We have three knowledge bases: 'All Employees,' 'Domestic Bargained,' and 'Domestic Management.' The 'All Employees' knowledge base is accessible to all employees, including those based internationally. The 'Domestic Bargained' knowledge base i...
Hello Community, I am currently working with Now Assist Skill Kit and trying to enable data visualization (e.g., charts/figures) through the skill. However, I am facing an issue where the figures/visualizations are not being rendered or displayed as ...
hi, i have a now assist custom skill taking string date as input and calling subflow, subflow also take string input which is date.Subflow enterally convert string input into date yyyy-MM-DD and return a string out put.Suflow work very well when test...
Hello. I've found that there are two properties that enables long-term memory for AI Agents. (Link) - sn_aia.ltm.enable_long_term_memory : Enables long-term memory for AI agents. All previous user interactions are used as context for the LLM.- sn_aia...
The configuration is much more complicated than a simple REST call, what is the benefit of going through the Gen AI Controller config, especially for custom LLMs.
Hi,I've created an Assistant in ServiceNow with the following conversational skills enabled:Now Assist Q&ANow Assist Multi-Turn Catalog OrderingNow Assist TopicsI’ve also created a Virtual Agent LLM topic and assigned this Assistant to it.Here’s the ...
Dont see Create with NowAssist button on ATF Tests
I've been working with some Now Assist skills recently and bumped into a "problem" regarding the "Chat recommendation" skill. Since our instace is domain separated, all contents shared with the customer in the interaction should also consider the dom...
Hi All,I wanted to create report and dashboard for deflection log (sys_cs_deflection_log) and VA now assist execution (sys_cs_now_assist_execution) table. Could anyone please assist me the way to achieve this .Thank You SJ
Hi All, Was going through AI related properties and saw the term "clummerization" used in one of the property names.What to check-in if any of the experts know the meaning and purpose of clummerization or provide insights on this technique?Checked on...
Hello, We're trying to implemente Agentic worflow for both of these workflows : - Triage and categorize ITSM incidents - Investigate and resolve ITSM incidents I have copied both of the workflow, and activeate the trigger of each and ended by adding...
Hi, I'm trying to build an AI Agent that can detect similar knowledge articles.The article is working fine but every time it summarizes the similar articles, the agent doesn't provide the KB article number associated. Instead, it generates a number r...
Hi All, I have been facing an issue when using NowAssist Panel. It returns error as in screenshot below. I have checked the the Gen AI Log Metadata table I can see the following error The point is I have not configured Azure OpenAI Provider because ...
So we are configuring the email recommendation and we have activated it but when we try to compose email from a HR case and when we ask Now Assist to generate email the content inside the body of the email does not have the name after the greeting li...
Hi,I would like to utilize the "Journey Summarization for Managers" feature to test the enhancement announced in the Yokohama Patch 3 – Journey Designer Release Notes, but it appears to be missing from our instance.According to the official documenta...