For Incident Summarization the sparkle icon, which indicates GenAI features, when we add few words in the resolution notes the sparkle icon disappears but when we remove it then comes back again . is this expected behaviour ? or any documentation t...
I created and published a topic.I then set it to display the topics list, but it doesn't appear.Do you need to set it in some system properties?ToBe↓
What is the name of the table that captures when someone hits "thumbs up" or "thumbs down" in the screenshot below? thanks.
Hi , now communityi need help to connect the skill kit to the virtual agent.
I have created custom skill in Now Assist skill kit and used Azure Open AI as LLM by getting API Key from Azure portal and it gave results in UI Action, but not giving response in Now Assist panel. When I created custom skill with Now LLM, it is g...
Question: Custom Output Fields Not Populating in Now Assist Skill KitHi Community,I'm working with the Now Assist Skill Kit to create a generative AI skill that extracts incident details from a transcript — such as urgency, category, subcategory, a...
Dear experts, How to make use of the data type - JSON Translations in the Script Action on Flow Designer? ChatGPT and Gemini (I know not reliable, but no other sources to confirm) both suggested that it is used to send or receive output data to ...
We would like to move all references of Now Assist Live Agent from the Now Assist agent.
Hi All,Now my team is trying "Voice Input" skill but it does not go well.We could set this skill itself on Now Assist Panel but the audio processing step keeps failing to complete successfully. We believe that our LLM setting does not have any issue:...
Hi:I created a Now Assist Skill that takes an incident record and creates a KB article with it via UI Action. Below is the Ui Action script. The problem is that it is not populating the short description of the article and the article body does not i...
I am working on implementing 'Analyze incident trends' agentic workflow and running into this error/message:Get Incidents GAF dataInputsOutput Fields : No clustered data found. Task or prompt I am using is : Identify top 2 recurring incident issues i...
Is anyone using Microsoft Contact Center embedded through OpenFrame to provide GenAi Agent Assistance instead of using Now Assist capabilities? Thanks
Hi all,I'm currently working on ServiceNow (San Diego/Xanadu version) and looking for a more user-friendly way to monitor email notifications sent to specific users. I know we can view sent emails under System Logs → Email Logs, but this requires fil...
Hello,I am trying to automate the Incident Summarization flow of Now Assist feature on Incident form. However I am not able to get the 'Summarize' button action in UI action or Custom UI test step in ATF. Could you please help me with the test step ...
I've watched a few YouTube videos and I'm trying my hand at building my first AI Agent. I've created a tool from the Record Operator option but I'm struggling to figure out how to map my input/value into the filter conditions. You can see here it pic...
