For now Assist implementation for CSM for "Knowledge Article Draft" skill; is there a way whereDrafted articles should not include any data that would be considered Customer DataDrafted articles would be based on conversations and ticket information ...
Hi Team, I have enabled GEN AI and I am trying to get actionable steps for users query in ESC and global serach and I am getting the actionable steps as well but I want to change the LLM module which is working behind this.other than servicenow I wan...
Hi All, I understand this new feature was released already and ServiceNow released related documents as well.We already installed the related plugins but even though there are many official documents we cannot find detailed information about this fe...
We have a business rule - 'AutopopulateHRBP Name', to automatically update HRBP in HR task. In ESC portal it's automatically populated through this ss rule. But not in now mobile, Here you can see in screenshot HRBP name need to manually update in no...
When reviewing prior to Xanadu upgrade, I am sure I had the ability to amend the role(s) that had access to the Now Assist skills.I am now rolling out the plugins in Dev/Test but when going to activate the skills, I am unable to see any options to am...
Hi, I'm trying to trigger Agentic AI use case in Virtual Agent.is it possible at all? ThanksLior
Hi, I am trying to build an autonomous AI Agent that scans new Incidents when they land in a specific queue and adds a work note with possible resolution steps from similar KB articles and incidents. I would like to define a trigger to avoid the AI...
Can anyone suggest or used to refer the data records from table ? I want to build the AI agent which should read from problem and some other core table and take some action.
Hi, Background: We are merging with another company, and have to rebrand the ServiceNow email POP3/SMTP server names. I have generated a new SMTP email account with a new user name new@service-now.com which has been updated from our default of ol...
In subscription management, I can check the number of Assists needed for using NowAssist on an instance basis, but I would like to know if there is a way to check the usage of Assists on a domain or user basis.
Hi everyone,I’m designing a documentation structure within the Knowledge Base and I’d love to get your thoughts on whether it could work smoothly with a chatbot (like Virtual Agent) in ServiceNow. Here's the setup:I created a separate table called "D...
The AI Search settings are not in the ESC Portal screen.Previously, there was an AI Search screen, but has it gone from the Yokohama version?I want to know someone who knows something.However, only the ESC can be viewed on the list screen.....:(ーーーーー...
Configure the incident summarization skill to trigger after reassigned to another group. After the summarization is generated select option to add to work notes. On the incident form or SOW, the summarization is displayed with markdown text. How we c...
Hi Team, We have a scheduled report with type as Embedded PNG and its not getting attached to mail even in email logs we can not see the attachment. Kindly suggest. We have tried with PNG type it works but with Embedded PNG its not working.
Hi team, We have a requirement to display message during lunch time only in Virtual agent. Can someone suggest on condition based message display in VA. Thanks in Advance!Pooja