Purpose is to show similar incidents to help agent resolve current incident
We need to add an 'search source' which should show similar incidents in agent assist for 'service operations workspace'. Any idea how we can implement this?
Forum Posts
Why is my search preview(new) showing null ?
I have been working on the AI search but am stuck as the search preview is not showing any search profile to test upon the above is how it shows null
Now Assist Sentimental Analysis is not working
I am getting the below message when I tried the below script to check for connection in Sentimental Analysis using background script.var sa = new sn_nlp_sentiment.SentimentAnalyser();var result = sa.analyze("test");gs.info(JSON.stringify(result));"st...
Resolved! Is there a way to configure the Now Assist panel so it only shows active or unread chats?
tl;dr: When I see a number count on the Now Assist (sparkle) icon, I click on it, but I have to scroll, click Show more, and hunt for the unread chats. I want to change this so I don't have to hunt. I develop agentic workflows for demos. The Now A...
Is it possible to write date and time of incident summary in incident summarization skill ?
I am able to create incident summary and able to paste it. However i want to generate date and time of incident summarization. Pls help
Resolved! Summarize description and enter it to short description
HI All,I want to build an AI agent that receive a text like the description of an incident and summarize it and enter the result to the short description field.Can anyone advice how I can do it?Thanks,Lior Grinberg
Resolved! Error running Now Assist builder skill: "There might be inactive configuration settings"
I recently installed (and thought I had setup) Now Assist for Catalog Builder. The first time I ran a sample prompt, though, I got the following error message Now Assist couldn't generate the catalog item. There's a problem in preparing your reque...
Knowledge Management & NowAssist
Issue:We have three knowledge bases: 'All Employees,' 'Domestic Bargained,' and 'Domestic Management.' The 'All Employees' knowledge base is accessible to all employees, including those based internationally. The 'Domestic Bargained' knowledge base i...
Issue with Data Visualization in Now Assist Skill Kit
Hello Community, I am currently working with Now Assist Skill Kit and trying to enable data visualization (e.g., charts/figures) through the skill. However, I am facing an issue where the figures/visualizations are not being rendered or displayed as ...
Now Assist Custom Skill-subflow not returing response
hi, i have a now assist custom skill taking string date as input and calling subflow, subflow also take string input which is date.Subflow enterally convert string input into date yyyy-MM-DD and return a string out put.Suflow work very well when test...
Resolved! Does anyone know about long-term memory in servicenow ai agent?
Hello. I've found that there are two properties that enables long-term memory for AI Agents. (Link) - sn_aia.ltm.enable_long_term_memory : Enables long-term memory for AI agents. All previous user interactions are used as context for the LLM.- sn_aia...
Resolved! Gen AI Controller - Why use it instead of Outbound API Call?
The configuration is much more complicated than a simple REST call, what is the benefit of going through the Gen AI Controller config, especially for custom LLMs.
LLM topic not executing after giving response
Hi,I've created an Assistant in ServiceNow with the following conversational skills enabled:Now Assist Q&ANow Assist Multi-Turn Catalog OrderingNow Assist TopicsI’ve also created a Virtual Agent LLM topic and assigned this Assistant to it.Here’s the ...
Resolved! NowAssist For ATF Test Cases
Dont see Create with NowAssist button on ATF Tests
Now Assist Chat Reply recommendation based on Contact's interaction
I've been working with some Now Assist skills recently and bumped into a "problem" regarding the "Chat recommendation" skill. Since our instace is domain separated, all contents shared with the customer in the interaction should also consider the dom...
