Hi All,I wanted to create report and dashboard for deflection log (sys_cs_deflection_log) and VA now assist execution (sys_cs_now_assist_execution) table. Could anyone please assist me the way to achieve this .Thank You SJ
Hi All, Was going through AI related properties and saw the term "clummerization" used in one of the property names.What to check-in if any of the experts know the meaning and purpose of clummerization or provide insights on this technique?Checked on...
Hello, We're trying to implemente Agentic worflow for both of these workflows : - Triage and categorize ITSM incidents - Investigate and resolve ITSM incidents I have copied both of the workflow, and activeate the trigger of each and ended by adding...
Hi, I'm trying to build an AI Agent that can detect similar knowledge articles.The article is working fine but every time it summarizes the similar articles, the agent doesn't provide the KB article number associated. Instead, it generates a number r...
Hi All, I have been facing an issue when using NowAssist Panel. It returns error as in screenshot below. I have checked the the Gen AI Log Metadata table I can see the following error The point is I have not configured Azure OpenAI Provider because ...
So we are configuring the email recommendation and we have activated it but when we try to compose email from a HR case and when we ask Now Assist to generate email the content inside the body of the email does not have the name after the greeting li...
Hi,I would like to utilize the "Journey Summarization for Managers" feature to test the enhancement announced in the Yokohama Patch 3 – Journey Designer Release Notes, but it appears to be missing from our instance.According to the official documenta...
For Incident Summarization the sparkle icon, which indicates GenAI features, when we add few words in the resolution notes the sparkle icon disappears but when we remove it then comes back again . is this expected behaviour ? or any documentation t...
I created and published a topic.I then set it to display the topics list, but it doesn't appear.Do you need to set it in some system properties?ToBe↓
What is the name of the table that captures when someone hits "thumbs up" or "thumbs down" in the screenshot below? thanks.
Hi , now communityi need help to connect the skill kit to the virtual agent.
I have created custom skill in Now Assist skill kit and used Azure Open AI as LLM by getting API Key from Azure portal and it gave results in UI Action, but not giving response in Now Assist panel. When I created custom skill with Now LLM, it is g...
Question: Custom Output Fields Not Populating in Now Assist Skill KitHi Community,I'm working with the Now Assist Skill Kit to create a generative AI skill that extracts incident details from a transcript — such as urgency, category, subcategory, a...
Dear experts, How to make use of the data type - JSON Translations in the Script Action on Flow Designer? ChatGPT and Gemini (I know not reliable, but no other sources to confirm) both suggested that it is used to send or receive output data to ...
We would like to move all references of Now Assist Live Agent from the Now Assist agent.
