while using manage duplicate ci nask skill ,after selecting the class and selecting review existing templates, why is it not asking for "preview template on sample task" instead its only populating "run template for all tasks" and "view more options"...
Hi there, I am really excited for AI Agents, as I believe it could be the first GenAI feature in ServiceNow with a serious value-add, compared to the rather basic summarisation and its variations. As such, I am trying to monitor the progress and espe...
Is there a way to handle sensitive data before passing to the LLM? There is nothing clearly mentioned here https://www.servicenow.com/community/now-assist-articles/now-assist-guardian-faq/ta-p/3065004
Hello, i would like to trigger my AI with incoming email on my platform.I saw Trigger type Inbound Email in Define trigger tabs but the thing is it doesnt trigger at all. First of all, what should i type in Table field ? I want all my email be treate...
Hi All, I need to implement Now Assist , but I can't download on my own instance , Do you how to get the plugin's? Regards
While executing the custom skill, I am not able to execute it. The error is hereunder Please suggest a way to work on this error.
Step 1: Define the Use CaseGoal: Extract and summarize key topics from incident records.Output: Store summaries and keywords in a custom table for reporting.Step 2: Create a Custom TableNavigate to System Definition > TablesCreate a table named incid...
We are currently experiencing an issue with the chat summarization feature in Now Assist for ITSM/CSM.When attempting to summarize a chat, the following messages appear and the feature does not work: "Chat summaries won’t appear until your IT adminis...
How do you see Agentic AI changing the way businesses handle decision-making and automation in the next 2–3 years?
Hi, I have created a custom skill in Now Assist Skill Kit to summarize incident resolution. I have also created an evaluation run to check the performance but it has been running from past 3 days and hasn't been completed. What steps should I follow ...
Hi All I’m currently facing an issue with the Now Assist ITSM Chat Reply Recommendation feature. The feature is activated, the sn_chat_recommend plugin is installed, and the plugin has been validated. However, it is still not working in the Service O...
Our team doesn't like the OOTB Now Assist Skill for Record Summarization since it has SLA information and CI information. We want to have only three sections while we summarize a case/incident1. Issue - Short description summary2. Key Actions - Chron...
Which data sources does the Now Assist skill "Chat Recommendation" refer to? Does it pull from past incident resolution history, or from knowledge articles?Based on some testing, it seems to reference past incident history, but not knowledge articles...
So will be new to rolling out the NowAssist search soon but I was hoping someone could help me in seeing where I could see what someone typed for their question and the answer the NowAssist returned? I'd like to review how its delivering the results....