Our team doesn't like the OOTB Now Assist Skill for Record Summarization since it has SLA information and CI information. We want to have only three sections while we summarize a case/incident1. Issue - Short description summary2. Key Actions - Chron...
Which data sources does the Now Assist skill "Chat Recommendation" refer to? Does it pull from past incident resolution history, or from knowledge articles?Based on some testing, it seems to reference past incident history, but not knowledge articles...
So will be new to rolling out the NowAssist search soon but I was hoping someone could help me in seeing where I could see what someone typed for their question and the answer the NowAssist returned? I'd like to review how its delivering the results....
hi, Can we no longer submit tickets to helpdesk? I am learning not a paying customer. Thanks,Aniket
We have a catalog item allowing users to request a replacement computer once theirs is up for refresh. The catalog item includes a mandatory question asking the user to select the computer assigned to them they are replacing. If no results are found,...
while using manage duplicate ci nask skill ,after selecting the class and selecting review existing templates, why is it not asking for "preview template on sample task" instead its only populating "run template for all tasks" and "view more options"...
Dear forum In a PoC we successfully configured SN Predictive Intelligence to provide Field Recommendations to Incidents (Service, Assignment Group etc.). But now the decision was taken to integrate the customers AI Engine via REST and to not use OOB ...
Need this - what's roadmap look like or is it in place today?What's the roadmap for NOW Assist reading reports and dashboard content?Thanks to NOW super people.
Hi Community,I’ve successfully configured the External Content Connector in ServiceNow to integrate with Microsoft SharePoint. I’ve also completed the required setup on Azure including the app registration, permissions.After setting up, I ran the one...
I have:Navigated to Now Assist experience and turned it on.Went to CI admin console, went through the guided setup to turn it on.It appeared next to the scope pickerBut it didn't start correctly, it is like this: All the documentation I see is outdat...
[Issue:]When I open now assist panel, "Hmm, actually, it looks like Now Assist isn't set up to help you with anything right now." message was generated by AI.[expection:]I'd like to use "alert investigation" skill of now assist for ITOM to do a demo ...
Hello, I have created an agentic workflow and I want it to trigger on a schedule (i.e daily) basis at 2:00 AM. I have added the trigger for the same. But somehow I am not able to see the records in now assist panel.I have attached the trigger snippet...
Hello!!Change Task records are not visible on Change Task related list Tab on a change form for itil users.Same is visible to admins. Please point me in the right direction to look and resolve. Thanks.Records visible to Admin Records not visible for ...
Hi Team, I tried to create one LLM topic (same topic which is provided in "Now Assist in Virtual Agent Overview" video) in virtual agent designer. Although, when I test this topic independently in virtual agent designer console its working fine. B...
