Resolved! What is the name of the table that captures when someone hits "thumbs up" or "thumbs down"
What is the name of the table that captures when someone hits "thumbs up" or "thumbs down" in the screenshot below? thanks.
Forum Posts
Connecting skills to virtual agent
Hi , now communityi need help to connect the skill kit to the virtual agent.
Custom skill with Azure Open AI not working in Now assist panel
I have created custom skill in Now Assist skill kit and used Azure Open AI as LLM by getting API Key from Azure portal and it gave results in UI Action, but not giving response in Now Assist panel. When I created custom skill with Now LLM, it is g...
Resolved! Skill kit custom output field population
Question: Custom Output Fields Not Populating in Now Assist Skill KitHi Community,I'm working with the Now Assist Skill Kit to create a generative AI skill that extracts incident details from a transcript — such as urgency, category, subcategory, a...
How to use the data type - JSON Translations only available in a Script Action?
Dear experts, How to make use of the data type - JSON Translations in the Script Action on Flow Designer? ChatGPT and Gemini (I know not reliable, but no other sources to confirm) both suggested that it is used to send or receive output data to ...
Remove Live Agent option form Now Assist
We would like to move all references of Now Assist Live Agent from the Now Assist agent.
Resolved! Failed Audio Processing Step of Voice Imput - Now Assist Panel
Hi All,Now my team is trying "Voice Input" skill but it does not go well.We could set this skill itself on Now Assist Panel but the audio processing step keeps failing to complete successfully. We believe that our LLM setting does not have any issue:...
Now Assist Skill issue
Hi:I created a Now Assist Skill that takes an incident record and creates a KB article with it via UI Action. Below is the Ui Action script. The problem is that it is not populating the short description of the article and the article body does not i...
Get Incidents GAF data is complaining there is no any cluster
I am working on implementing 'Analyze incident trends' agentic workflow and running into this error/message:Get Incidents GAF dataInputsOutput Fields : No clustered data found. Task or prompt I am using is : Identify top 2 recurring incident issues i...
Microsoft Contact Center / Dynamic 365
Is anyone using Microsoft Contact Center embedded through OpenFrame to provide GenAi Agent Assistance instead of using Now Assist capabilities? Thanks
Resolved! How to View Email Notifications for a Specific User from Their Profile (Without Checking Email Logs
Hi all,I'm currently working on ServiceNow (San Diego/Xanadu version) and looking for a more user-friendly way to monitor email notifications sent to specific users. I know we can view sent emails under System Logs → Email Logs, but this requires fil...
Issue in automating NowAssist Summarize button on Incident form
Hello,I am trying to automate the Incident Summarization flow of Now Assist feature on Incident form. However I am not able to get the 'Summarize' button action in UI action or Custom UI test step in ATF. Could you please help me with the test step ...
Mapping Input Value to Conditions in Record Operator in AI Agent Tools
I've watched a few YouTube videos and I'm trying my hand at building my first AI Agent. I've created a tool from the Record Operator option but I'm struggling to figure out how to map my input/value into the filter conditions. You can see here it pic...
Handling customer data for Knowledge Article Draft
For now Assist implementation for CSM for "Knowledge Article Draft" skill; is there a way whereDrafted articles should not include any data that would be considered Customer DataDrafted articles would be based on conversations and ticket information ...
Can I use Different LLM model other than servicenow LLM in now assist QA for search GEN AI
Hi Team, I have enabled GEN AI and I am trying to get actionable steps for users query in ESC and global serach and I am getting the actionable steps as well but I want to change the LLM module which is working behind this.other than servicenow I wan...
