Resolved! can we no longer access service now to submit tickets to help desk
hi, Can we no longer submit tickets to helpdesk? I am learning not a paying customer. Thanks,Aniket
Forum Posts
Conversational Catalog Item Skipping Mandatory Question
We have a catalog item allowing users to request a replacement computer once theirs is up for refresh. The catalog item includes a mandatory question asking the user to select the computer assigned to them they are replacing. If no results are found,...
why Now Assist isnt generating a preview of results of applying a template in manage duplicate ci?
while using manage duplicate ci nask skill ,after selecting the class and selecting review existing templates, why is it not asking for "preview template on sample task" instead its only populating "run template for all tasks" and "view more options"...
Resolved! Field Recommendation based on custom Resource Generator of type "Scripting"
Dear forum In a PoC we successfully configured SN Predictive Intelligence to provide Field Recommendations to Incidents (Service, Assignment Group etc.). But now the decision was taken to integrate the customers AI Engine via REST and to not use OOB ...
What's the roadmap for NOW Assist reading reports and dashboard content?
Need this - what's roadmap look like or is it in place today?What's the roadmap for NOW Assist reading reports and dashboard content?Thanks to NOW super people.
Not able to get the result of the SharePoint file in ServiceNow?
Hi Community,I’ve successfully configured the External Content Connector in ServiceNow to integrate with Microsoft SharePoint. I’ve also completed the required setup on Azure including the app registration, permissions.After setting up, I ran the one...
Resolved! Now Assist Panel Turned on but not working
I have:Navigated to Now Assist experience and turned it on.Went to CI admin console, went through the guided setup to turn it on.It appeared next to the scope pickerBut it didn't start correctly, it is like this: All the documentation I see is outdat...
Resolved! Alert investigation skill does not work
[Issue:]When I open now assist panel, "Hmm, actually, it looks like Now Assist isn't set up to help you with anything right now." message was generated by AI.[expection:]I'd like to use "alert investigation" skill of now assist for ITOM to do a demo ...
Agentic Workflow Schedule Trigger
Hello, I have created an agentic workflow and I want it to trigger on a schedule (i.e daily) basis at 2:00 AM. I have added the trigger for the same. But somehow I am not able to see the records in now assist panel.I have attached the trigger snippet...
Change Tasks not visible on Change Task related list Tab on a change form
Hello!!Change Task records are not visible on Change Task related list Tab on a change form for itil users.Same is visible to admins. Please point me in the right direction to look and resolve. Thanks.Records visible to Admin Records not visible for ...
Now Assist Topics are not discoverable in now-assist virtual agent
Hi Team, I tried to create one LLM topic (same topic which is provided in "Now Assist in Virtual Agent Overview" video) in virtual agent designer. Although, when I test this topic independently in virtual agent designer console its working fine. B...
Enabling Web Applications as an information source in Now Assist for Virtual Agent
Hello all, I am curious if it is possible to add records from the Web Application table as an information source in Now Assist for Virtual Agent? For example, if there is a link to Fidelity in the web application table, it would be nice for Now Assis...
Quality of the AI-generated responses
How do you manage the quality of the AI-generated responses in Now Assist?
limitations encountered when configuring Now Assist
What are the main limitations or challenges you’ve encountered when configuring Now Assist in complex environments?