Resolved! Instance assist required
Hello, Good Morning,My personal instance not waking up due to no longer usage, around 13 days any resolution has available wake up the instance. Please assistance.Regards,Keerthivasan S
Forum Posts
Data relevancy in Now Assist and VA
Hi All, I have a few questions regarding data relevancy in Now Assist and the Virtual Agent (VA): How are Now Assist and Virtual Agent trained?What kind of data is used to train these systems? What are the sources of training data?Do they get...
incident sentiment analysis based on the work notes and additional comments and user email
Hi All,I would like to know if there are any oob now assist skills that could help to run an sentiment analysis on the incident based on the service agent and users interaction in work-notes and additional comments i would like to calculate the +ve o...
How can we orchestrate service now AI agents and custom agents built on Google( Agentspace)
How can we orchestrate service now AI agents and custom agents built on Google( Agentspace) using Agent 2 Agent protocol
Now Assist Multi-Turn Catalog Ordering causes my VA to crash
Hello, i try to enable the now assist functionnality called Multi turn catalog. It causes my VA to crash.Indeed, when I ask it for an item that is conversational, either nothing happens, or I land directly on the fallback message. I've tried fixing t...
How to send data from flow designer to import set tables.
i was getting some information from workday using integration and flow designer. i want to store that data into import set table, from import set tables to i will be sending data into other tables in the servicenow. can someone assist me how to inser...
How to get the memory usage for running processes from VM into servicenow instance
Hi Team,We are trying to build AI agent usecase for which we need to get the memory usage for the running processes from VM into our servicenow instance with process name and PID Value dynamically. So that we can use that input for next steps in the ...
Error - Now Assist in VA Multi-Turn Catalog
Hey ! I just turned on this feature on Now Assist Admin Console but when i want to request something, nothing happend. However, the Request Catalog item (LLM) topic block launches well. Can you help me ?
NOW Assist Q&A Genius search results skills checkbox keeps getting unchecked during V Agent set up
When configuring NOW Assist in Virtual Agent, the 'NOW Assist Q&A Genius search results' skill checkbox keeps getting unchecked once i click on 'Save and Continue'.As a result we believe that the NOW Assist Virtual Agent is not displaying any content...
ServiceNow Virtual Agent set up and API usage prerequisites
Hi everyone,I’m facing difficulties while trying to set up VA Agents for my ServiceNow developer account.Is there any step-by-step guidance available for this setup?Our ultimate goal is to be able to invoke the VA APIs successfully. Any help or resou...
Resolved! Now assist Q&A Genius result infinite loading
Hello, I activated the plugin in Now Assist admin and configured the Search engine but it does an infinite loading when i search something on my portal.Do you have any suggestion ?
Resolved! How to get virtual Agent in Scoped Application?
Hello All!!, I was working on the POC, I created topic in the Virtual Agent Designer which basically used to summarization of the capabilities using the Now Assist Custom skill. I published this topic in the Virtual Agent, Now this is avail...
Where can we find this configuration?
I want to understand where is this info message configured in platform?Any thoughts?
How to Fix : Virtual agent - There are no agents available at the moment. Please try again later. !!
I was working with Virtual Agent for POC, I was facing an issue with virtual Agent.Motive : Automating Capability SummarizingWork done : Created Topic in Virtual Agent designer, to call the Subflow which executes the Custom skill in Now Assist by giv...
VA Duplicate Results - Latest Xanadu Now Assist Virtual Agent
After updating the plugins for Now Assist and Virtual Agent, the results are repeating the same thing 4 times. For example, a search that matching to a catalog item shows the same item 4 times.