Getting error while using summarize action.

Demonstration of AI Risk management in Portal

Hi,I wanted an end-to-end demonstration video of AI Risk Management in the Portal. Please could you share the link, and its associated plugins required to start up this implementation.

Not able to access subflow output in subflow tool of AI agent

I was making a AI agents and one of the tool of AI agent is subflow. I am facing an issue in this tool. The subflow has inputs as well as Ouputs. I am able to put the values in the input but i also need the output of this subflow to be used in some o...

AI agent Trigger not firing

Hi ,I am working on a AI Agent use case in related to HR case, I have configured the trigger on create or update of HR case, but the trigger is not firing. I even tried creating new and updating existing HR case but trigger is still not firing.Any he...

Where are Now Assist for Virtual Agent synthesized responses stored?

Hi All, I am working on a Now Assist for Virtual Agent project and I have noticed that the Now Assist synthesized responses are not stored in the transcripts in the interaction record for the virtual agent. If they are not stored here, where are they...

Issue in agents testing in AI agent Studio

Hi,I am getting this error for all the OOB agents and use case testing in AI Agent Studio "Sorry, there was a problem on my side trying to complete this request. Try asking again later." This happens for both custom and all OOB agents testing. Need s...

Now Assist - Case Resolution Notes Generation HRSD

Hello, I am working to set up resolution notes generation for HRSD, I have the necessary plugins and have activated the Now Assist Feature to always display In-Product. However, when I resolve a case, there is no Now Assist resolution notes generated...

Now Assist Resolution Notes Generation (HRSD)

Hello, I am working to set up resolution notes generation for HRSD, I have followed all of the steps to ensure the feature is active and available. However, when I go into a HR case and try to resolve the case (with the correct role) there is no Now ...

Now Assist for Test Creation plugin

Is it possible to get a trial or test version of the Now Assist for Test Creation plugin in a ServiceNow instance?

Issue with NASK Custom Skill Published on Virtual Assistants

Facing an issue while publishing my custom NASK skill to the Virtual Assistant in ServiceNow. When I enable the skill for the Virtual Agent by checking the respective option, it appears to be successfully linked. However, the actual response behavior...

Data relevancy in Now Assist and VA

Hi All,       I have a few questions regarding data relevancy in Now Assist and the Virtual Agent (VA): How are Now Assist and Virtual Agent trained?What kind of data is used to train these systems? What are the sources of training data?Do they get...

incident sentiment analysis based on the work notes and additional comments and user email

Hi All,I would like to know if there are any oob now assist skills that could help to run an sentiment analysis on the incident based on the service agent and users interaction in work-notes and additional comments i would like to calculate the +ve o...