How to do the Now Assist Token calculationsI am developing now assist custom virtual agent topics and I have created custom now assist skills and making use of those now assist skills in the virtual agent topics. My questions here is how can we calcu...
Hi All, I am trying to run a custom skill through virtual agent. While testing I can see that the virtual agent is picking up the correct skill, starting the skill and then getting stuck. Although the custom skill is working while testing it in throu...
Hi Team, I want to configure the Now mobile home page as mentioned in the attached screenshot. But I was not working. Please help me out on how to configure Thanks,RaniGowri.
It's in Japanese, but it says, "Unfortunately, there is no information needed to completely deal with this query." Is this because there are few articles in the knowledge base that are referenced?Currently, we have linked one knowledge base and have ...
Hello all, I see that there is an AI Agent visible only for those with 'maint' role. The SysID of the AI Agent is '722082f2ffd02210d84cffffffffff23'. Please let me know if anyone knows what this AI Agent is and what it does. Regards,Praveen
Hi all, I need few use cases with solutions (procedure) on Agent AI.I'm not finding any product documents or you tube videos for implementing.If someone could guide on this it would be helpful. Regards,Sameeksha
Hello All, I am currently migrating NLU Virtual Agent topic blocks to be LLM topics. However, when using the Dynamic Choice input node in LLM topics, I notice that the .getDisplayValue() function appears to be broken. Previously, this function took t...
Hello All, I am currently configuring a Now Assist virtual agent and I am struggling to figure out what the "Explore help" setup topic does in the Advanced tab of the Chat Experience tab. The OOB topic "Now Assist - Capabilities" is not linked to any...
Hello Everyone,I am planning to switch my career to ServiceNow as a Developer/Admin. I have completed self-learning and hands-on practice on the platform (like catalog items, client scripts, UI policies, etc.). Currently, I am preparing for interview...
Hi All, Could you help me display the "Suggestions" icon?Doc: Suggested steps by Now Assist Suggested steps generation in Now Assist for IT Service Management (ITSM) (⇧CSM)(⇧ITSM)We cannot find the icon both via CSM and ITSM⇩our screen of a caseIs th...
I've created a use case for an AI agent, where the trigger condition activates when an incident is created or updated. However, I can't find any 'Now Assist' action on the incident page. Will 'Now Assist' activate automatically, or do we have to star...
Hi,I have created a custom skill in Now Assist skill kit and deployed it to Virtual Assistant to make it available on the Virtual agent.For the skill to return results on the Service Portal, I still need to manually select the Topic option (specifica...
We have built a custom skill kit and want to leverage the 'Now Assist - Summarize' output style in our workspace and Native UI. Currently we display it in a field but the look and feel of the Summarize results is great and also the share to work note...
Hi Everyone, I’m building a Gen AI Agent in ServiceNow that uses a Script Tool to extract and return values like extracted_text. The tool executes successfully, and I see a proper return from the script like this:return { "extracted_text": textConte...
