How to modify robot.txt file without plugin?
How to modify robot.txt file without plugin? Is there a way so that I can remove the No information is available for this page. on search results?
Forum Posts
Resolved! There are no agents available at the moment. Please try again later.
I'm working on a use case and agent which searches for related knowledge articles and then generates a knowledge article if a related one isn't found. When testing, it starts off well with the first step completing. When it gets to the step to gene...
AI Agent execution failed: "sn_aiservice" is not defined
Does anyone know why I am getting the following error? AI Agent execution failed: "sn_aiservice" is not defined The background is I have an action calling a script include and I keep getting this error. I have AI studio installed and active.Thanks
Hide OOB Now Assist Side Panel Prompt Message
How can I hide OOB Now Assist Side Panel Prompt Message or from where this prompt is showing up?As per the requirement, Now Assist side panel should remain hidden by default, and only display prompts when explicitly requested by the agent
Resolved! Unable to Access Plugins in Developer Instance
Hi ServiceNow Support Team,I am unable to access the following plugins in my developer instance:com.snc.cpqcom.snc.cpq_csmcom.snc.cpq_fsmcom.snc.cpq_omcom.snc.cpq_subscriptionscom.snc.cpq_integrationcom.snc.product_catalogcom.snc.pricingCould you ple...
Now Assist in AI search
Hello All - I have enabled Now assist for AI search, but my bad whenever i perform search, it is does not summarizing the knowledge content, rather it bring and populate the Catalog. I tried troubleshooting by indexing the knowledge article. Ex: E...
Connecting Custom skills to virtual agent
I created a Custom Skill through Skill Kit, according to the documentation(Managing custom skills in Virtual Agent Designer ) the Custom skill should be displayed in the Virtual Agent Designer . However ,in my case, it does not appear .What should...
Unexpected response from Agentic AI
Hi All,I am working on a Agentic AI use case just to show resolution steps for a incident. I created AI Agent for this to retrieve existing incident and suggest resolution. Till yesterday it was working fine and gave right response. But today when I ...
Assigning group when creating a ticket by VirtualAgent
Hi, I'm trying to make sure that all tickets opened by Virtual Agent will go to a Service Desk group. I'm using create incident topic block and I can't get it to work. Here is my script: (function execute() {var caller = vaInputs.caller;var short_des...
NowAssist analytics
New to the setup of NowAssist. But we are currently only using the Incident Summarization and Generate Resolution Notes and was wondering if anyone knows if we have any way to look at metrics of usage of those? I'm looking for who is using those opti...
Issue: AI Agent Use Case – Scope Does Not Have Read Access to ‘sn_hr_core_case_total_reward’ Table
Hi All,I am practicing an AI Agent use case related to HR. I have installed the necessary plugins, and I have access to the table 'sn_hr_core_case_total_reward' in application scope. I have created a new application and configured an AI Agent use cas...
Self Service with Now Assist
We are trying to adopt NowAssit to make our Service Desk Agents' life easier but we are struggling to implement some use cases. One of the major usecase is the NowAssist chatbot can enable the user to "self-service" or resolve their issue by themsel...
Now Assist with custom table
Does anyone know how to integrate Now Assist with a custom table?So far, I’ve only been able to use Now Assist with the Incident table.If anyone has a solution for this, I’d really appreciate your help. Thanks,Amit Sharma
Resolved! RAG retriever - Fields returned
Hello,I'm trying to implement a custom skill that uses a RAG retriever. The skill takes an incident record as input and I would like to use a RAG retriever in order to look for resolutions on similar incidents. I configured the retriever to use a sea...
What are common use cases can be handled by the AI agents ?
Hello team, I am looking for the some real use cases which can be handled by the AI agents and it could be easy to implement also ? Regards,Jay