We need to analyse the summaries and resolution notes which are generated by now assist for correctness and whether the notes generated by the user used the generated notes as is or made any changes to the generated notes. Similar for incident summar...
Hi, I have completed all topics in "Scripting in ServiceNow On Demand" course from ServiceNow University. However, the course is showing only 99% completed. I reviewed all topics on more time, and it seems I did not miss anything. Please suggest why ...
Hi,I wanted an end-to-end demonstration video of AI Risk Management in the Portal. Please could you share the link, and its associated plugins required to start up this implementation.
I was making a AI agents and one of the tool of AI agent is subflow. I am facing an issue in this tool. The subflow has inputs as well as Ouputs. I am able to put the values in the input but i also need the output of this subflow to be used in some o...
Hello, I tried to enable the Now Assist for case summarization on both user interfaces, but it is not appearing. I have checked all the prerequisites, and I have all the necessary roles; additionally, the skill is activated. I have done some tro...
Hi ,I am working on a AI Agent use case in related to HR case, I have configured the trigger on create or update of HR case, but the trigger is not firing. I even tried creating new and updating existing HR case but trigger is still not firing.Any he...
Hi All, I am working on a Now Assist for Virtual Agent project and I have noticed that the Now Assist synthesized responses are not stored in the transcripts in the interaction record for the virtual agent. If they are not stored here, where are they...
Hi,I am getting this error for all the OOB agents and use case testing in AI Agent Studio "Sorry, there was a problem on my side trying to complete this request. Try asking again later." This happens for both custom and all OOB agents testing. Need s...
Hello, I am working to set up resolution notes generation for HRSD, I have the necessary plugins and have activated the Now Assist Feature to always display In-Product. However, when I resolve a case, there is no Now Assist resolution notes generated...
Hi everyone, I'd like to seek for your guidance. I've been doing a research about Now assist automation and I found some information about the RPA. We are interested in making our process easier and more efficient and would love to determine the poss...
Hello, I am working to set up resolution notes generation for HRSD, I have followed all of the steps to ensure the feature is active and available. However, when I go into a HR case and try to resolve the case (with the correct role) there is no Now ...
Is it possible to get a trial or test version of the Now Assist for Test Creation plugin in a ServiceNow instance?
Facing an issue while publishing my custom NASK skill to the Virtual Assistant in ServiceNow. When I enable the skill for the Virtual Agent by checking the respective option, it appears to be successfully linked. However, the actual response behavior...
Hello, Good Morning,My personal instance not waking up due to no longer usage, around 13 days any resolution has available wake up the instance. Please assistance.Regards,Keerthivasan S
