Resolved! Number of Change Tickets Assigned to active groups in last 12 months
Hello Enthusiasts!How can we fetch the list of groups that were assigned a change ticket in the last 12 months?All help is greatly appreciated. Thanks.
Forum Posts
Use cases for AI Agents
Keen to hear what might be the possible use cases for AI Agents to solve ? Consolidated list (from comments below ): a) user asking for recommendations on X days leave in next Y months which provides maximum coverage of company holiday calendar a...
Now Assist Virtual Agent (NLU) - PDI
I'm currently trying to implement Now Assist with the Virtual Agent in a Personal Developer Instance (PDI) and running into problems with the NLU (Natural Language Understanding) component. The NLU doesn't seem to function as expected, and I'm not su...
Resolved! Categorizing request - best practices
I have a fulfiller group who what's to categorize all of their RITMs and scTask that come into their queue. They're asking for a field that can be all to all of their forms (10 forms total). I was thinking of making a variable set with a "category" f...
Now Assist go Live
Hi All, We are going live with Now Assist next week. We are not having complete idea to create FAQ as per end-user questionaries'.Does anyone created FAQ for end-users for Now Assist questions includes like what if i did not get the proper answer, h...
SN Knowledge Bases - How to set an article to reside in two different KBs
Good day community,I'm hoping that someone can assist. I need to a single knowledge article to reside in two different knowledge bases. I researched how to accomplish this, but the instruction included clicking on "Add" in order to select a second ...
Simulator for Now Assist Configuration
Is there a Now Assist simulator where I can practice installing and configuring Now Assist for ITSM?If not, is there another vehicle that will allow me to walk through configuring Now Assist?
Resolved! Now assist ai agent not visible after plugins installed
Hi All,I have installed the plugin (Now Assist AI Agents) and assigned required roles (sn_aia.admin) for AI agent. but even after this I am not able to find Now Assist AI Agent from All.Do I need to install other plugins to make Now Assist AI Agent f...
Virtual Agent information returned about incidents
Hello, With OOB configuration Virtual Agent returns a lot of information about the incident. Can this be altered? I would like to remove "priority" and "assigned to" information, this is not relevant for the end user.
Now Assist - Self Learning?
Hi all, I have a quick and maybe basic question. Does Now Assist learn over time, so will it eventually give better answers to users queries within Virtual Agent conversations or within the Service Portal AI Search? I know that within one virtual ag...
Resolved! Autopopulate fields on RITM/SCTASK
Hello Techies and Enthusiasts.Please help me with this requirement. How can we autopopulate the RITM/SCTASK fields for Configuration Item/Affected Customer values from the ticket selected on a catalog item form variable as shown below. All suggestion...
Resolved! Automated tests fail submitting form since we installed Now Assist on ITSM
Hello, All my automated tests using "Submit a form" action fail since we installed Now Assist.I found out the actions "Submit" and "Save" are differents from the standard, ie. before the Now Assist features are not installed. Is there a way to make t...
Now Assist for Search Prompt
Hi all, I’m using Now Assist for AI Search and noticed that, despite “Native Translation” being enabled, some responses are still not in German. When I add “Please answer in German” before each query, the results improve. Is there a better way to enf...
Resolved! I want to create VA topic to show related incidents based on given short description using AI Search
I want to create VA topic LLM to show related incidents based on given short description using AI Search.I tried to find any relevant documents but didn't get any. Kindly let me know if there is any way to configure this.
how do i reset my failed task?
how do i reset my failed task? Next Experience, Navigation, and Access Task - Failed