Hi All, I have a few questions regarding data relevancy in Now Assist and the Virtual Agent (VA): How are Now Assist and Virtual Agent trained?What kind of data is used to train these systems? What are the sources of training data?Do they get...
Hi All,I would like to know if there are any oob now assist skills that could help to run an sentiment analysis on the incident based on the service agent and users interaction in work-notes and additional comments i would like to calculate the +ve o...
How can we orchestrate service now AI agents and custom agents built on Google( Agentspace) using Agent 2 Agent protocol
Hello, i try to enable the now assist functionnality called Multi turn catalog. It causes my VA to crash.Indeed, when I ask it for an item that is conversational, either nothing happens, or I land directly on the fallback message. I've tried fixing t...
i was getting some information from workday using integration and flow designer. i want to store that data into import set table, from import set tables to i will be sending data into other tables in the servicenow. can someone assist me how to inser...
Hi Team,We are trying to build AI agent usecase for which we need to get the memory usage for the running processes from VM into our servicenow instance with process name and PID Value dynamically. So that we can use that input for next steps in the ...
Hey ! I just turned on this feature on Now Assist Admin Console but when i want to request something, nothing happend. However, the Request Catalog item (LLM) topic block launches well. Can you help me ?
When configuring NOW Assist in Virtual Agent, the 'NOW Assist Q&A Genius search results' skill checkbox keeps getting unchecked once i click on 'Save and Continue'.As a result we believe that the NOW Assist Virtual Agent is not displaying any content...
Hi everyone,I’m facing difficulties while trying to set up VA Agents for my ServiceNow developer account.Is there any step-by-step guidance available for this setup?Our ultimate goal is to be able to invoke the VA APIs successfully. Any help or resou...
Hello, I activated the plugin in Now Assist admin and configured the Search engine but it does an infinite loading when i search something on my portal.Do you have any suggestion ?
Hello All!!, I was working on the POC, I created topic in the Virtual Agent Designer which basically used to summarization of the capabilities using the Now Assist Custom skill. I published this topic in the Virtual Agent, Now this is avail...
I want to understand where is this info message configured in platform?Any thoughts?
I was working with Virtual Agent for POC, I was facing an issue with virtual Agent.Motive : Automating Capability SummarizingWork done : Created Topic in Virtual Agent designer, to call the Subflow which executes the Custom skill in Now Assist by giv...
After updating the plugins for Now Assist and Virtual Agent, the results are repeating the same thing 4 times. For example, a search that matching to a catalog item shows the same item 4 times.
How to modify robot.txt file without plugin? Is there a way so that I can remove the No information is available for this page. on search results?
