Forum Posts
Now Assist LLM not Generating Diagrams
Hi everyone,I’m trying to generate architectural diagrams using Now Assist LLM. I’ve used a prompt that returns a link to the diagram, but when I open the link, it either shows nothing or is broken.I am using below prompt:you are an solution architec...
Resolved! Removing MS Teams Tenant Link from Previous ServiceNow Instance
We are attempting to integrate MS Teams with the Now Virtual Agent in ServiceNow. However, whenever we try to add the MS Teams tenant, we receive the message: "The Microsoft Teams tenant associated with is currently registered with another instance."...
Configuration of AI Risk Management on NOW portal
I am wanting to explore more in NOW portal and came across AI Risk Management. Please can you share me video links or configuration of end-to-end implementation of this in NOW portal. Please guide me so that i can learn about these topics more.
AI Agent Studio is Not Accessible
Hi All,I have installed the Now Assist AI Agents plugin and also have the sn_aia.admin role. However, I still don’t have permission to access the AI Agent Studio. Is there anything else I need to do beyond the steps mentioned above?
Analyze the summaries and notes generated by now assist for correctness and acceptance by agent
We need to analyse the summaries and resolution notes which are generated by now assist for correctness and whether the notes generated by the user used the generated notes as is or made any changes to the generated notes. Similar for incident summar...
Resolved! Question regarding scripting in servicenow fundamentals on demand course
Hi, I have completed all topics in "Scripting in ServiceNow On Demand" course from ServiceNow University. However, the course is showing only 99% completed. I reviewed all topics on more time, and it seems I did not miss anything. Please suggest why ...
Demonstration of AI Risk management in Portal
Hi,I wanted an end-to-end demonstration video of AI Risk Management in the Portal. Please could you share the link, and its associated plugins required to start up this implementation.
Not able to access subflow output in subflow tool of AI agent
I was making a AI agents and one of the tool of AI agent is subflow. I am facing an issue in this tool. The subflow has inputs as well as Ouputs. I am able to put the values in the input but i also need the output of this subflow to be used in some o...
Resolved! Assistance Needed for Now Assist Case Summarization
Hello, I tried to enable the Now Assist for case summarization on both user interfaces, but it is not appearing. I have checked all the prerequisites, and I have all the necessary roles; additionally, the skill is activated. I have done some tro...
AI agent Trigger not firing
Hi ,I am working on a AI Agent use case in related to HR case, I have configured the trigger on create or update of HR case, but the trigger is not firing. I even tried creating new and updating existing HR case but trigger is still not firing.Any he...
Where are Now Assist for Virtual Agent synthesized responses stored?
Hi All, I am working on a Now Assist for Virtual Agent project and I have noticed that the Now Assist synthesized responses are not stored in the transcripts in the interaction record for the virtual agent. If they are not stored here, where are they...
Issue in agents testing in AI agent Studio
Hi,I am getting this error for all the OOB agents and use case testing in AI Agent Studio "Sorry, there was a problem on my side trying to complete this request. Try asking again later." This happens for both custom and all OOB agents testing. Need s...
Now Assist - Case Resolution Notes Generation HRSD
Hello, I am working to set up resolution notes generation for HRSD, I have the necessary plugins and have activated the Now Assist Feature to always display In-Product. However, when I resolve a case, there is no Now Assist resolution notes generated...
