Any idea why Now Assist is unable to identify the affected users related to the Security Incident in the screenshot, even though they are clearly visible in the record? I've seen a demo of this same scenario where Now Assist identifies the affecte...
Hello Everyone,Maybe a rather basic question, but it feels like I have missed something important. I am trying to enable Now Assist Skill Kit on our Instance for testing purposes, but haven't been able to figure it out yet.I have validated the access...
Now Assist keeps giving the same conversation summary for every conversation as show in the screenshots below. How can I fix this?
Hello Experts,I have a question regarding the Incident Summary functionality.Are there any known cases where the Incident Summary feature does not work properly?For example, if there are more than X interactions in an incident, does the summary fail ...
why i cant see ServiceNow AI Agent Studio
Hello Experts, I have a question regarding the Now Assist Skill Kit. Is it possible to summarize multiple incidents using this feature?Specifically, I would like to know:Whether it can summarize a parent incident along with its child incidents.Whethe...
Hi, I have activated Now Assist in Virtual Agent and Now Assist in AI search in my instance and am doing some test to know its behaviors.I have found that VA sometimes return unrelated catalog items.Do you know which fields are used for searching rel...
Hello all, Not sure, if it is too much to ask for, but will NowAssist be made available in the PDIs anytime soon? Regards, Anish
Sorry, you can't login with this ServiceNow IDPlease make sure that your ServiceNow ID uses the same email address you currently use to login to Now Support. To login to Store, you can do any of the following:Log in with a different ID Use a differen...
what is the relationship between Now Assist and AI agents, and what are the differences between them?
Hello Everyone With the help of Gen Ai, I would like to create a new skill set to detect the RCA of the problem in the Problem management. Can some one suggest me in detail how we can proceed with this? like,1. What should be skill input data2. What ...
I recently installed the 'Task Intelligence for ITSM application' plugin, but I noticed multiple issues:The 'ITSM OOB TI Solution' that is supposed to come with the base system is not installedThe console is not visible in the admin sectionMultiple e...
Hi Team ,I want to understand Gen AI related Implementation that can be done on Source to Pay Module and can we implement Sentiment Analysis in Source to Pay Module to gauge supplier/requester sentiment. Please guide on same.
