Resolved! now assistant and ai agents
what is the relationship between Now Assist and AI agents, and what are the differences between them?
Forum Posts
Customize the Skill set to generate Root cause analysis of problem managment
Hello Everyone With the help of Gen Ai, I would like to create a new skill set to detect the RCA of the problem in the Problem management. Can some one suggest me in detail how we can proceed with this? like,1. What should be skill input data2. What ...
Task Intelligence for ITSM application - installation issues
I recently installed the 'Task Intelligence for ITSM application' plugin, but I noticed multiple issues:The 'ITSM OOB TI Solution' that is supposed to come with the base system is not installedThe console is not visible in the admin sectionMultiple e...
Resolved! Sentiment Analysis for Sourcing and Procurement Operations
Hi Team ,I want to understand Gen AI related Implementation that can be done on Source to Pay Module and can we implement Sentiment Analysis in Source to Pay Module to gauge supplier/requester sentiment. Please guide on same.
Now Assist For ITOM, SecOps and Cloud
Usecases for Now Assist For ITOM, SecOps and Cloud provisioning how can these all can be interlinked
Resolved! Now Assist for Resolution Notes - Missing "Ok / Cancel" Buttons
Hi there! Working to configure Now Assist for Resolution Notes. The Incident Summary feature is behaving as expected, but with the Resolution Notes, the buttons to accept the notes and add to the ticket are missing from the pop up window. Any tho...
Why is Now Assist Generating the same summary for every call?
Hello all, I recently did an Amazon Connect integration with ServiceNow voice. I am trying to use the Now Assist call summary skill to summarize call conversations which are stored in interaction records. However, it is giving me the exact same summa...
Document intelligence task status is failing
Hi @Loic1 I am trying to run docint for certain licenses and continuously the doc status goes to failed status.It goes to ready state when i submit the doc case and enter the field values manually. can you please help me with this.
Get the response from document Content using AI Search
Can anyone throw some ideas on how to achieve below use case:Upload the document say 100 pages contractAsk a query or intent like "who are the stakeholders of the contract"AI should respond based on the content in file
How to appear "Native Translation" setting?
Hi, all!I'd like to turn on Native Translation in our Xanadu-Patch 4 instance. however, I cannot find the setting field as YouTube hands-on below.https://youtu.be/4ceyiQfR9z0?t=845 Also I cannot find documents about it. Should I update some plugin?Do...
"Share to work notes" adds html tags in summarize incident skill
I am on washington and implementing Now Assist Skills. Is this a known issue - "Share to work notes" adds html tags in summarize incident skill?
Inconsistent search results between knowledge article templates
EY has been working to optimize knowledge articles for Now Assist and recently experimented with switching an article from the Standard template to the How-To template. The results have been somewhat mixed: the target articles did not consistently pe...
Resolved! CMS Pro Plus Licences
Hi We are looking at potentially implementing Now Assist into our VA functionality. What is the minimum number of pro plus licences are you able to purchase, we already have CSM and aware that fulfillers will require a Pro+ Licence to manage the VA ...
Gen AI for Widget Recommendation and Portal Creation
Hi, I have a problem statement for creating a GenAI System where the system recommends the widget to be used based on the use case and then creates a page or portal(linked pages) based on the widgets suggested. for example, If the use case is to have...