Hello All!!, I was working on the POC, I created topic in the Virtual Agent Designer which basically used to summarization of the capabilities using the Now Assist Custom skill. I published this topic in the Virtual Agent, Now this is avail...
I want to understand where is this info message configured in platform?Any thoughts?
I was working with Virtual Agent for POC, I was facing an issue with virtual Agent.Motive : Automating Capability SummarizingWork done : Created Topic in Virtual Agent designer, to call the Subflow which executes the Custom skill in Now Assist by giv...
After updating the plugins for Now Assist and Virtual Agent, the results are repeating the same thing 4 times. For example, a search that matching to a catalog item shows the same item 4 times.
How to modify robot.txt file without plugin? Is there a way so that I can remove the No information is available for this page. on search results?
I'm working on a use case and agent which searches for related knowledge articles and then generates a knowledge article if a related one isn't found. When testing, it starts off well with the first step completing. When it gets to the step to gene...
Does anyone know why I am getting the following error? AI Agent execution failed: "sn_aiservice" is not defined The background is I have an action calling a script include and I keep getting this error. I have AI studio installed and active.Thanks
How can I hide OOB Now Assist Side Panel Prompt Message or from where this prompt is showing up?As per the requirement, Now Assist side panel should remain hidden by default, and only display prompts when explicitly requested by the agent
Hi ServiceNow Support Team,I am unable to access the following plugins in my developer instance:com.snc.cpqcom.snc.cpq_csmcom.snc.cpq_fsmcom.snc.cpq_omcom.snc.cpq_subscriptionscom.snc.cpq_integrationcom.snc.product_catalogcom.snc.pricingCould you ple...
Hello All - I have enabled Now assist for AI search, but my bad whenever i perform search, it is does not summarizing the knowledge content, rather it bring and populate the Catalog. I tried troubleshooting by indexing the knowledge article. Ex: E...
I created a Custom Skill through Skill Kit, according to the documentation(Managing custom skills in Virtual Agent Designer ) the Custom skill should be displayed in the Virtual Agent Designer . However ,in my case, it does not appear .What should...
Hi All,I am working on a Agentic AI use case just to show resolution steps for a incident. I created AI Agent for this to retrieve existing incident and suggest resolution. Till yesterday it was working fine and gave right response. But today when I ...
Hi, I'm trying to make sure that all tickets opened by Virtual Agent will go to a Service Desk group. I'm using create incident topic block and I can't get it to work. Here is my script: (function execute() {var caller = vaInputs.caller;var short_des...
New to the setup of NowAssist. But we are currently only using the Incident Summarization and Generate Resolution Notes and was wondering if anyone knows if we have any way to look at metrics of usage of those? I'm looking for who is using those opti...
Hi All,I am practicing an AI Agent use case related to HR. I have installed the necessary plugins, and I have access to the table 'sn_hr_core_case_total_reward' in application scope. I have created a new application and configured an AI Agent use cas...
