Hello All - I have enabled Now assist for AI search, but my bad whenever i perform search, it is does not summarizing the knowledge content, rather it bring and populate the Catalog. I tried troubleshooting by indexing the knowledge article. Ex: E...
I created a Custom Skill through Skill Kit, according to the documentation(Managing custom skills in Virtual Agent Designer ) the Custom skill should be displayed in the Virtual Agent Designer . However ,in my case, it does not appear .What should...
Hi All,I am working on a Agentic AI use case just to show resolution steps for a incident. I created AI Agent for this to retrieve existing incident and suggest resolution. Till yesterday it was working fine and gave right response. But today when I ...
Hi, I'm trying to make sure that all tickets opened by Virtual Agent will go to a Service Desk group. I'm using create incident topic block and I can't get it to work. Here is my script: (function execute() {var caller = vaInputs.caller;var short_des...
New to the setup of NowAssist. But we are currently only using the Incident Summarization and Generate Resolution Notes and was wondering if anyone knows if we have any way to look at metrics of usage of those? I'm looking for who is using those opti...
Hi All,I am practicing an AI Agent use case related to HR. I have installed the necessary plugins, and I have access to the table 'sn_hr_core_case_total_reward' in application scope. I have created a new application and configured an AI Agent use cas...
We are trying to adopt NowAssit to make our Service Desk Agents' life easier but we are struggling to implement some use cases. One of the major usecase is the NowAssist chatbot can enable the user to "self-service" or resolve their issue by themsel...
Does anyone know how to integrate Now Assist with a custom table?So far, I’ve only been able to use Now Assist with the Incident table.If anyone has a solution for this, I’d really appreciate your help. Thanks,Amit Sharma
Hello,I'm trying to implement a custom skill that uses a RAG retriever. The skill takes an incident record as input and I would like to use a RAG retriever in order to look for resolutions on similar incidents. I configured the retriever to use a sea...
Hello team, I am looking for the some real use cases which can be handled by the AI agents and it could be easy to implement also ? Regards,Jay
Hello Enthusiasts!How can we fetch the list of groups that were assigned a change ticket in the last 12 months?All help is greatly appreciated. Thanks.
Keen to hear what might be the possible use cases for AI Agents to solve ? Consolidated list (from comments below ): a) user asking for recommendations on X days leave in next Y months which provides maximum coverage of company holiday calendar a...
I'm currently trying to implement Now Assist with the Virtual Agent in a Personal Developer Instance (PDI) and running into problems with the NLU (Natural Language Understanding) component. The NLU doesn't seem to function as expected, and I'm not su...
I have a fulfiller group who what's to categorize all of their RITMs and scTask that come into their queue. They're asking for a field that can be all to all of their forms (10 forms total). I was thinking of making a variable set with a "category" f...
Hi All, We are going live with Now Assist next week. We are not having complete idea to create FAQ as per end-user questionaries'.Does anyone created FAQ for end-users for Now Assist questions includes like what if i did not get the proper answer, h...
