ITSM Incident Prioritization: Generative models can assist in prioritizing IT service incidents and requests by analyzing historical incident data, severity levels, and business impact, helping organizations allocate resources more effectively and im...
Hi Team, Which OOTB LLM model is used by Servicenow QA gen ai for search, summarize or generate content currently? can anyone tell?
Hi Team, There is one feature that enables you to stop converting kb articles into actionable steps if you are restricting it with sys_property called "sn_ais_assist.u_kb_encoded_query" by adding proper, I have done the same but still it is convertin...
We are currently seeking ServiceNow partners for a recent research study to gain insights into your organization's structure, specifically regarding the implementation of AI and ServiceNow's Now Assist. Understanding your experience is crucial for ...
Hello there,When a Problem is Fixed/Resolved, there is an OOB business rule that populates the Resolution Notes in of the related Incidents. The default text is "Related problem PRB0040002 closed. Please see additional comments for fix notes", and th...
We're currently looking at switching on the ServiceNow AI search and the Virtual Agent Now Assist and have run into some issues with how it performs with our knowledge and catalogue items. We've since worked out that it doesn't have the capability to...
I want to add the unsubscribe link in the outlook calendar invite notification . I had used {notif_unsub} in the notification email body but it is coming in html code in email invite. it is not forming unsubscribe link. Please help
How do I create a Close Button (UI Action) so that the Now Assist box pops-up like the Resolution button does? I've copied the UI Action, script and Workspace Client Script and modified it so that the State gets changed to 7 instead of 6, but the po...
Hi, I am trying to connect my instance with RPA Desktop design studio but while connecting I am facing this error - "Plugin "essential toolkit" cannot be downloaded. The remote server returned an error: 403 forbidden". Can anyone please suggest any w...
Hello,I am looking for some resources which could provide me some insights as to the features of NowAssist that are available for IRM/GRC implementation. I am aware that NowAssist for IRM/GRC implememtation is not available yet, but are there any exi...
Hi guysi coulnd find any information on this topic so:I read in other articles about the feature "Bring your Own LLM" with the Generative AI Controller.Does somebody know, if this is already available? And how it worked exactly? Thanks to all.
Hi, Will Now Assist be able to search knowledge blocks in the future? up until Xanadu, it's unable to search KB's knowledge blocks. Thanks.
Hello Team, Need your help. I tried to add a catalog item in favorite, But it's showing the below error., It's working in non-prod instances, only issue is in the prod instance,
I want to build a custom skill that whenever a customer sends us an email. The process would work as follows: 1. The generative AI analyzes the email body to identify the intent and entities. 2. Using the AI search/Skill Kit retriever, it finds the...
Hello Team,I am taking this course - Now Assist for Creator EssentialsHere when I try to install plugins to continue my course & unlock all Assist Features and their skills I see this error message. I go to Now Assist > Settings > Plugins and do Get ...
