We're currently looking at switching on the ServiceNow AI search and the Virtual Agent Now Assist and have run into some issues with how it performs with our knowledge and catalogue items. We've since worked out that it doesn't have the capability to...
I want to add the unsubscribe link in the outlook calendar invite notification . I had used {notif_unsub} in the notification email body but it is coming in html code in email invite. it is not forming unsubscribe link. Please help
How do I create a Close Button (UI Action) so that the Now Assist box pops-up like the Resolution button does? I've copied the UI Action, script and Workspace Client Script and modified it so that the State gets changed to 7 instead of 6, but the po...
Hi, I am trying to connect my instance with RPA Desktop design studio but while connecting I am facing this error - "Plugin "essential toolkit" cannot be downloaded. The remote server returned an error: 403 forbidden". Can anyone please suggest any w...
Hello,I am looking for some resources which could provide me some insights as to the features of NowAssist that are available for IRM/GRC implementation. I am aware that NowAssist for IRM/GRC implememtation is not available yet, but are there any exi...
Hi guysi coulnd find any information on this topic so:I read in other articles about the feature "Bring your Own LLM" with the Generative AI Controller.Does somebody know, if this is already available? And how it worked exactly? Thanks to all.
Hi, Will Now Assist be able to search knowledge blocks in the future? up until Xanadu, it's unable to search KB's knowledge blocks. Thanks.
Hello Team, Need your help. I tried to add a catalog item in favorite, But it's showing the below error., It's working in non-prod instances, only issue is in the prod instance,
I want to build a custom skill that whenever a customer sends us an email. The process would work as follows: 1. The generative AI analyzes the email body to identify the intent and entities. 2. Using the AI search/Skill Kit retriever, it finds the...
Hello Team,I am taking this course - Now Assist for Creator EssentialsHere when I try to install plugins to continue my course & unlock all Assist Features and their skills I see this error message. I go to Now Assist > Settings > Plugins and do Get ...
I am trying to build the Now Assist Skill, but I can't see the usual "RAG" option under the Retriever. Can anyone help me understand how to fix this?ScreenShot:
Hi ServiceNow enthusiasts,I would like to explore the generative AI capabilities like the summarization, generic prompt, etc. using the flow designer. The constraint is that I have to to use a cost-effective method for establishing a connection with ...
Now Assist features were available for products from Vancouver patch 2 onwards. What all are difference between the features that can be seen in Vancouver patch 2 to Xanadu versions in Now assist?
Hi, The Now Assist August release for Xanadu contained several critical issues that support have told us are fixed in the November 24 release. Field validation when filling in an inline catalog item in VA is highly frustrating, as well as topic switc...
Talking about the code generation feature, every video/blog I have seen talks about novice example like thisSuch example is not a wow factor So I am curious to know:1. Who is the target audience of 'code generation' feature? I read somewhere that the...
