Forum Posts
Resolved! I want to verify the various features of Now Assist.
The information I found online indicates that I need to purchase a license to use this feature.At the same time, I have experienced some features through the Now Learning lab instance, such as incident suggestions, automatic knowledge generation, and...
Backend logics for Status column in Project (pm_project) Planning Console
Hi,I wanted to know where can I find backend logics for these handlers like column Status in Planning Console ? Apparently, it only shows status value of an project task when it doesn't have a child. But I want to amend this and add value to it. Is t...
Issue with NowAssist AI Chat in Xanadu Release – Error when Generating Data Visualization
I am currently facing an issue with the Now Assist AI Chat feature in the Xanadu release. When trying to use the AI Chat to generate data visualizations, I receive the following error message:"Sorry, there was a problem on my side trying to complete ...
How to configure Announcements in Now Mobile?
Hi All, I've been looking around and could not find a clear answer on how to Configure Announcement in NOW Mobile. I am new to Now Mobile and still learning where everything is configured. Is there an OOB way to add an Announcement Or do I have to c...
Connect 2 SolarWinds instances with one ServiceNow instance using alert plugin
Hello Community, We have a requirement to connect two SolarWinds instances with one ServiceNow instance. First SolarWinds instance: Already connected with ServiceNow using "SolarWinds Alert Integration Plugin" Second SolarWind instance: We require a ...
How to add a script while creating a custom skill in now assist skill kit?
I was creating a custom skill in now assist skill kit. While trying to add tool i have selected as script but i am not able to select the script include its not showing in drop down.
ai search result card layout modification
Hello Team,Need help in modifying the ai search result card layout can anyone please guide me to enlarge and modify the open in new tab button as shown in the below image. i have tried modifying the view template in evam definition.please guide ways ...
Resolved! Now assist creator app
Hi All, I installed now assist for creator app and i activated the kill to generate flow , code and catalog item. But still i am not able to see that while trying to use it. Not getting option of now assist prompt in flow or catalog item.Do i need to...
Resolved! incidents should not be marked as "Resolved"
incidents should not be marked as "Resolved" unless there are work notes explaining the resolution.
Resolved! ACL not working on database view
I have created one read ACL on database view but it is not executing. Any idea?
Now assist chat summarization logs
Hi All,What are the methods to debug Now Assist skills?I have enabled Chat Summarization skill, but it doesn't summarize all the interaction records.Are there are debugging guide/steps in general for Now Assist skills? Thanks,Vijayalakshmi P
ITSM Incident Prioritization in Gen AI
ITSM Incident Prioritization: Generative models can assist in prioritizing IT service incidents and requests by analyzing historical incident data, severity levels, and business impact, helping organizations allocate resources more effectively and im...
Which LLM model is used by Servicenow QA gen ai for search, summarize or generate content currently?
Hi Team, Which OOTB LLM model is used by Servicenow QA gen ai for search, summarize or generate content currently? can anyone tell?
