what is priority lookup role

want the details about priority lookup role

Dictionary Override Reference Qualifier

There is existing field Application(u_air_id) referrring to cmdb_ci on the u_incident_task table. This is the lookup field containing all the list of aplications. But now in this list I have to show the list of applications based on the assignment gr...

ETL relationship mapping

We are using ETL to import the data into CMDB TNI tables, also configuring the relationships with other tables as parent and child based on client provided information.For some of the given records relationship is not happening due to insufficient da...

Service Now Lab Instance Incorrect Username or Password

Hi , I just enrolled for the Micro-Certification - Welcome to ServiceNow , and when i am trying to start my first task the Instance that is provided is not opening and showing "User name or password invalid" , I have tried both opetion of opening dir...

Th record producers not reflecting to the servcie portals

 error: Errororg.mozilla.javascript.EvaluatorException: GlideRecord.setTableName - empty table name (sp_widget.3c29786e87133200e0ef0cf888cb0bdf.script; line 373) ErrorScript source code logged to console ErrorFailing widget: 'SC Catalog Item' (3c2978...

RITM Approval State Shows Approved After One Approval – Need All Approvers to Approve

Hi Everyone,I am facing an issue with RITM approvals in ServiceNow.Current Behavior:When multiple approvers are added to a RITM, as soon as one approver approves, the Approval State in the RITM list view changes to “Approved.”Requirement:The business...

In progress Update Sets Not Showing in Dev instance After Publishing

HI Community, I recently published three update sets to move changes from my dev instances to the test instance However, the update sets that were still in progress are not appearing in the dev instance. can you guide us how to recover this updateset...

Risk Classification based on Questionnaire ( Assessment Workspace) and it's Scoring mechanism

I created a questionnaire in Assessment Workspace and enabled scoring for all questions. However, after enabling scoring I’m not able to derive a Risk Classification (e.g., Low/Medium/High) from the results.For now, I’m focusing on Low vs. High only:...

Servicenow developer

Hi everyone,I have created a custom table in ServiceNow, but it is not extended from the Task table.In this table, I have a reference field to the User table (sys_user). My requirement is:I want the User reference field to show only users who belong ...

Ui Action Opens a new Order form with the Customer field pre‑filled.

Show the list of applications based on assignment group in the Itask table

I have a requirement on the Itask table(u_incident_task).I have created new field application name (u_applname) which is a reference filed (referring to cmdb_ci_appl). When the user selects the assignment group on u_incident_task, the u_applname shou...

Regarding Field Change on Activity Stream On Now mobile

Can we hide field Change on the Activity Stream on now mobile though mobile app Builder or any other way?

Unable to validate the task

View a list of incidents and personalize the list, as well as update some fields using the List Editor. Is the list filtered to only display active incidents? Was the list sorted so that the Priority 1-Critical incidents show up at the top of the lis...