Interested in a ServiceNow event built for developers? Registration for now[dev]26 is officially open!

ServiceNow Studio forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Scheduled Job for a task

Hello All , I have created an item in Snow and a task .I have set the initial state of this task at 'On Hold' .I want to change this state automatically from a date time (DD/MM/YYYY HH:MM) .If this date is reached , the task will change the state fro...

KouassiP by • Tera Contributor
  • 925 Views
  • 7 replies
  • 0 helpfuls

Interactions assigned to Virtual Agent

Hello All, We have observed that some interactions that end in the 'Closed Abandoned' state are displayed with Assigned To = Virtual Agent. Ideally, since no live agent engaged with or accepted these interactions, the Assigned To field is expected to...

Screenshot 2026-08-04 191853.png Screenshot 2026-08-04 191914.png

Resolved! Record fields is not editable

Hi, A bit new to ServiceNow but I will try to be concise as possible. So we created this table and extended it from HCLS case. The table is under our own application scope. We added new fields on this table but since we extended this, there are a lot...

JuanCarlosE1497_0-1785784856009.png
cheesecake by • Tera Contributor
  • 1847 Views
  • 8 replies
  • 1 helpfuls

Blank screen in Source-to-Pay Workspace

Hi,I'm working with the Source-to-Pay Workspace (S2P) and I’m running into an issue where the workspace opens but the main content area is completely blank.The header, navigation panel and shell are rendered, but the workspace does not load any Landi...

bately_0-1764136712222.png
bately by • Tera Contributor
  • 2371 Views
  • 8 replies
  • 1 helpfuls

Resolved! Issue on CSM portal for restrict the filter data

I am working on CSM portal and there is one issue that when in My list i go to filter condition so in choice list there are every field is coming but for external user i want to restrict the fields . so what are the options will service now give and ...

veenitk_0-1785482497807.png
veenitk by • Tera Contributor
  • 682 Views
  • 1 replies
  • 0 helpfuls