ITSM Documents
Hello, Can someone help me sending the service level Management Technical document for ITSM and also Incident Management technical document. Thanks
Forum Posts
Experiencing Extreme slowness of ServiceNow
A user Experiencing Extreme Slowness of ServiceNow while loading the pages. and loading in Incidents, change requests etc.. Taking around 5- 10 minutes to open somtimes.
Resolved! Task 03: Deploy Requested items
Hey, I am trying out a new course for ITSM Fundamentals simulator for Yokohama Release and i seem to be stuck in task 03.Did you close the request for the Developer Laptop (Mac) opened by Mandy Mcdonnell? This is the error i am getting and i see a pr...
Query related to field type
what is the main difference between field name type and choice field . I can also select or choose dependent value in choice field also, what is the exact difference between these two. can anyone help ?
XML Parsing issue
We are trying to connect ServiceNow and Workday with the SOAP API for Staffing, 'Put Assign Matrix Organization' and 'Put Remove Matrix Organization'. We have the request envelope and the action functional with the exception of the output of the resp...
Flow designer
Hello,When I try to create a flow and when I search for "sc_req_item" it's not appearing in the search results. Why ?I tried in different ways.
Flow designer reference field value not coming in domain separated environment
Hi Team,Good day !! I am working in domain separated environment. when i submit the request that time reference field value is not coming but the same RITM i tested through flow expected value i am getting .I am not sure why the value is not coming ...
Enable end users to comment on Problem tickets without assigning fulfiller roles.
If an end user accesses a Problem ticket through the Service Portal and wants to update comments(in activity filter), we currently need to assign the sn_problem_write role.However, this is a fulfiller role and incurs additional licensing costs. Would...
Issue with breadcrumb
There was an issue with breadcrumb, the highligted(with red) is only seeing by few users.. reamaining users are seeing " ' " instead full name as below.. how I need to figure out this issue?@Ankur Bawiskar
Can we downgrade the dev instance upgrade from Zurich to Xanadu?
Can we downgrade the dev instance upgrade from Zurich to XanaduProd env is in Xanadu 10b. Dev is in Zurich.All partners are doing actively development work in dev env. Lot of promotion need to be done in qa and prod. Now having in dev in Zurich, qa a...
problem task , In this i need business duration calculation based on created and closed ,
i tried manny scripts nothing working in BR OR override , i checked for schedules too and timezone , whaT I NEED TO DO
Resolved! using duration in update scripts doesn't produce the correct values.
I have several locations where I am calculating a duration and then using that value later. When I calculate the value based on the difference in two date time fields, it shows up correctly and displays correctly. When I calculate based on what is...
Resolved! task 7
Please help with this1. Find a knowledge article in the IT knowledge base titled, “Create and Edit a Contact Group” to help her with her task.
Request to Change CSA Exam Mode from Online to Onsite
Dear ServiceNow Certification Support Team,I hope you're doing well.I recently scheduled my Certified System Administrator (CSA) exam through the ServiceNow Certification Portal and mistakenly selected the online proctored option. I would prefer to t...
my PDI went offline instantly when i am working, how to get back instance
my PDI went offline instantly when i am working, how to get back instance
