Hi friends,I’m currently learning CSM and trying to create Playbooks. As per the guidance I received earlier, there should be a Playbook Template option, but I’m unable to find it. Could anyone please guide me on where to locate the Playbook option i...
Hi dear SNOW community, I spent several weeks developing my own app with ServiceNow Studio.Now I would like to connect my app to my GitHub profile and upload it as git repo.I have already looked up several snow-documentations and keep getting stuck a...
Hello everyone, I encountered somewhat unexpected behaiour that I wanted to share. Maybe someone else has the same experience. I noticed that creating a catalog item in the native platform via "maintain items" vs the catalog builder changes the clien...
Hello All , I have a field in date/time format (YYYY-MM-DD HH:mm:ss)Could you please help me to affect the value to a variable and add some seconds to this value and send the result to a new field (In a catalog client script ) . IE . field 1 : 2025-...
the requstor has the option to select multiple countries in {VARIABLE SET}affected coountry(LISTCOLLECTOR) field, Please make sure requestor allowed to slecect only one country .at the time for only single catalog item. PFB...
i have 3 list type fields , if i selected multiple values in first field based on the fields i selected other two fields choices should be visible for eg if x field have 1234 choices and each have 3 choices in y fields and 8 choices each in z field...
Hi Everyone, I have a requirement to Auto populate Short description and Description fields of a Problem Task whose type is Risk Accepted (Like Root Cause Analysis) from a pre-defined template. I tried using Business and Client script + script includ...
I tried writing helpers to alter GlideDateTime using setTimeZone in global script include and used it in my scoped application but i'm getting validation application error, while validating my scoped application. and it is also not working properly.I...
I've noticed that when my Dutch-speaking colleague closes an incident, the resolution code she chooses (and saves) is not the same as the one that appears on my Service Now screen. For example, if she chooses "opgelost - permanent" and saves it, I se...
Need assistance on service order API for service order create and update as well as service qualifications to create n update work order under TMF 641 standards, any expert advice please for high level approach.
I am facing issues setting up a flow such that when a catalog item is ordered (by making a REST API call to the `sn_sc/order_now` endpoint, a request is made to the manager of the user for which the item is requested. I can already see this exists as...
Hello Everyone,I am stuck on the ServiceNow Implementation task SNPI Story 1 - Build a Scoped HHD Application. I believe I have satisfied task requirement, but seems I am missing a point. Kindly help out
Hello all, I need to add a new tab for deputy managers in the highlighed yellow space. So in addition to your work and your team's work , customer needs a tab for deputy managers as well, in the Service Operations workspace. Can anyone please provide...
Hi everyone ,I’m working on a Mobile App Builder use case where a technician opens a record (ticket) and clicks a Need Spare Part button. This button redirects to the SAHL Spare Parts list screen, and I want to pass the current ticket’s sys_id to tha...
Hello all,I am trying to configure Google reCaptcha when a user has forgot their password.I followed this guide: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0788009It didn't work, when I click "Forgot Password" no recaptcha...
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