Help Needed for Creating Incident Reports and Dashboards

[MayankGupta77]

Hello ServiceNow Community,

I am currently working on creating reports and dashboards in ServiceNow, specifically for the Incident table. I need some guidance to accomplish the following use cases:

1. Incident Report with All States and Group by Assignment Group:

   • I want to create a report where all states of incidents are visible.

   • The report should also include a grouping option by Assignment Group.

2. Incident Report by Priority:

   • I need to generate a report that displays incidents grouped by their priority levels (P1, P2, etc.).

3. Incident Report by Assigned To:

   • I want to create a report that shows incidents grouped by the "Assigned To" field, indicating which incidents are assigned to which individuals.

Could someone please provide step-by-step guidance on how to achieve these requirements using the Xandu version of ServiceNow? Any tips, best practices, or relevant documentation links would be greatly appreciated.

[Dr Atul G- LNG · Accepted solution]

Hi @MayankGupta77 

In Xanadu, the legacy reporting module is not available, so you need to:

1. Go to Platform Analytics.
2. Select Data Visualization.
3. Create a new report.
4. 

1. Incident Report with All States and Group by Assignment Group:

   • I want to create a report where all states of incidents are visible.

   • The report should also include a grouping option by Assignment Group.

   •  
   • 
   • 
   • Here add incident table as data source and then you can fields on report. Rest all is same as old reporting.
   •  

2. Incident Report by Priority:

   • I need to generate a report that displays incidents grouped by their priority levels (P1, P2, etc.).

   • Same Steps , Add priority field.

3. Incident Report by Assigned To:

   • I want to create a report that shows incidents grouped by the "Assigned To" field, indicating which incidents are assigned to which individuals.

   • Atul: Create a repot pivot type. 
4. https://youtu.be/BCUJZd_KilA