Help Needed for Creating Incident Reports and Dashboards

MayankGupta77
Tera Contributor

Hello ServiceNow Community,

I am currently working on creating reports and dashboards in ServiceNow, specifically for the Incident table. I need some guidance to accomplish the following use cases:

  1. Incident Report with All States and Group by Assignment Group:

    • I want to create a report where all states of incidents are visible.

    • The report should also include a grouping option by Assignment Group.

  2. Incident Report by Priority:

    • I need to generate a report that displays incidents grouped by their priority levels (P1, P2, etc.).

  3. Incident Report by Assigned To:

    • I want to create a report that shows incidents grouped by the "Assigned To" field, indicating which incidents are assigned to which individuals.

Could someone please provide step-by-step guidance on how to achieve these requirements using the Xandu version of ServiceNow? Any tips, best practices, or relevant documentation links would be greatly appreciated.

1 ACCEPTED SOLUTION

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @MayankGupta77 

In Xanadu, the legacy reporting module is not available, so you need to:

  1. Go to Platform Analytics.
  2. Select Data Visualization.
  3. Create a new report.
  4. AGLearnNGrow_0-1740396966645.png

     

 

  1. Incident Report with All States and Group by Assignment Group:

    • I want to create a report where all states of incidents are visible.

    • The report should also include a grouping option by Assignment Group.

    •  
    • AGLearnNGrow_1-1740397008393.pngAGLearnNGrow_2-1740397057217.pngAGLearnNGrow_3-1740397115024.png

       

    • AGLearnNGrow_4-1740397204176.pngAGLearnNGrow_5-1740397247747.png

       

    • Here add incident table as data source and then you can fields on report. Rest all is same as old reporting.
    •  
  2. Incident Report by Priority:

    • I need to generate a report that displays incidents grouped by their priority levels (P1, P2, etc.).

    • Same Steps , Add priority field.
  3. Incident Report by Assigned To:

    • I want to create a report that shows incidents grouped by the "Assigned To" field, indicating which incidents are assigned to which individuals.

    • Atul: Create a repot pivot type. 
  4. https://youtu.be/BCUJZd_KilA
*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

View solution in original post

Report&Dashboard #ServiceNow #Paris OOTB Demo of ServiceNow Report & Dashboard Connect me on LinkedIn: https://www.linkedin.com/in/atul-grover-3bb1b141 LinkedIn:https://www.linkedin.com/in/atulgroverservicenowconsultant Redistribution or copying of functionality is not allowed!
1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @MayankGupta77 

In Xanadu, the legacy reporting module is not available, so you need to:

  1. Go to Platform Analytics.
  2. Select Data Visualization.
  3. Create a new report.
  4. AGLearnNGrow_0-1740396966645.png

     

 

  1. Incident Report with All States and Group by Assignment Group:

    • I want to create a report where all states of incidents are visible.

    • The report should also include a grouping option by Assignment Group.

    •  
    • AGLearnNGrow_1-1740397008393.pngAGLearnNGrow_2-1740397057217.pngAGLearnNGrow_3-1740397115024.png

       

    • AGLearnNGrow_4-1740397204176.pngAGLearnNGrow_5-1740397247747.png

       

    • Here add incident table as data source and then you can fields on report. Rest all is same as old reporting.
    •  
  2. Incident Report by Priority:

    • I need to generate a report that displays incidents grouped by their priority levels (P1, P2, etc.).

    • Same Steps , Add priority field.
  3. Incident Report by Assigned To:

    • I want to create a report that shows incidents grouped by the "Assigned To" field, indicating which incidents are assigned to which individuals.

    • Atul: Create a repot pivot type. 
  4. https://youtu.be/BCUJZd_KilA
*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
Report&Dashboard #ServiceNow #Paris OOTB Demo of ServiceNow Report & Dashboard Connect me on LinkedIn: https://www.linkedin.com/in/atul-grover-3bb1b141 LinkedIn:https://www.linkedin.com/in/atulgroverservicenowconsultant Redistribution or copying of functionality is not allowed!