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‎02-24-2025 03:32 AM
Hello ServiceNow Community,
I am currently working on creating reports and dashboards in ServiceNow, specifically for the Incident table. I need some guidance to accomplish the following use cases:
Incident Report with All States and Group by Assignment Group:
I want to create a report where all states of incidents are visible.
The report should also include a grouping option by Assignment Group.
Incident Report by Priority:
I need to generate a report that displays incidents grouped by their priority levels (P1, P2, etc.).
Incident Report by Assigned To:
I want to create a report that shows incidents grouped by the "Assigned To" field, indicating which incidents are assigned to which individuals.
Could someone please provide step-by-step guidance on how to achieve these requirements using the Xandu version of ServiceNow? Any tips, best practices, or relevant documentation links would be greatly appreciated.
Solved! Go to Solution.
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‎02-24-2025 03:42 AM
In Xanadu, the legacy reporting module is not available, so you need to:
- Go to Platform Analytics.
- Select Data Visualization.
- Create a new report.
-
Incident Report with All States and Group by Assignment Group:
-
I want to create a report where all states of incidents are visible.
-
The report should also include a grouping option by Assignment Group.
- Here add incident table as data source and then you can fields on report. Rest all is same as old reporting.
-
-
Incident Report by Priority:
-
I need to generate a report that displays incidents grouped by their priority levels (P1, P2, etc.).
- Same Steps , Add priority field.
-
-
Incident Report by Assigned To:
-
I want to create a report that shows incidents grouped by the "Assigned To" field, indicating which incidents are assigned to which individuals.
- Atul: Create a repot pivot type.
-
- https://youtu.be/BCUJZd_KilA
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎02-24-2025 03:42 AM
In Xanadu, the legacy reporting module is not available, so you need to:
- Go to Platform Analytics.
- Select Data Visualization.
- Create a new report.
-
Incident Report with All States and Group by Assignment Group:
-
I want to create a report where all states of incidents are visible.
-
The report should also include a grouping option by Assignment Group.
- Here add incident table as data source and then you can fields on report. Rest all is same as old reporting.
-
-
Incident Report by Priority:
-
I need to generate a report that displays incidents grouped by their priority levels (P1, P2, etc.).
- Same Steps , Add priority field.
-
-
Incident Report by Assigned To:
-
I want to create a report that shows incidents grouped by the "Assigned To" field, indicating which incidents are assigned to which individuals.
- Atul: Create a repot pivot type.
-
- https://youtu.be/BCUJZd_KilA
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************