SLA

[SohamJ]

Assignment: In Resolution SLA make Duration type Dynamic, i.e., if category is software, then duration will be 2 hours and if category is hardware, then duration will be 3 hours.

 For the above assignment I had written the below code for creating custom 'Relative Duration'. Please suggest if there are any changes in the code. Also please do let me know all the configurations to be made on the SLA form.

(function () {

  var startDateMs = calculator.startDateTime.getNumericValue();

  var dueDate;

  var offsetMs = 0;

  // Determine time offset based on category

  var category = '';

  var tableName = current.getTableName();

  if (tableName) {

    var baseTableName = GlideDBObjectManager.getAbsoluteBase(tableName);

    if (baseTableName == "task")

      category = current.category.toString();

    else if (baseTableName == "task_sla")

      category = current.task.category.toString();

  }

  if (category == 'software') {

    offsetMs = 2 * 60 * 60 * 1000; // 2 hours in ms

  } else if (category == 'hardware') {

    offsetMs = 3 * 60 * 60 * 1000; // 3 hours in ms

  } else {

    offsetMs = 1000; // fallback: 1 second

  }

  // Add offset to start time

  dueDate = new GlideDateTime(calculator.startDateTime);

  dueDate.add(offsetMs);

  // If schedule exists and dueDate is outside schedule, push to next valid time

  if (calculator.schedule && !calculator.schedule.isInSchedule(dueDate)) {

    dueDate.add(calculator.schedule.whenNext(dueDate, calculator.timezone));

  }

  // Set calculated end time

  calculator.endDateTime = dueDate;

  calculator.calcScheduleDuration();

})();

[Mark Manders]

Why not just put the condition on the category? Your code will probably cause very weird behavior when it comes to pausing.

[Ankur Bawiskar · Accepted solution]

@SohamJ 

what's your actual business requirement? share some screenshots.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Mark Manders]

This is the solution? So you resolved it by getting the business requirements clear, do I understand that correctly?