We're reclaiming inactive PDIs to keep them available for active builders. Learn what's changing, who's affected, and how to protect your work. Read More
Hi everyone,I need some guidance from the community regarding my ServiceNow journey.I completed ServiceNow ITSM training in June 2025 and attended around 15 interviews. However, I faced rejections mainly due to lack of scripting knowledge, even thoug...
Hi Team, How to create variable set (question set) from catalog builder?Please suggest the steps to create. Regards,Aswin
I have a development story for notification updation. the current script is //Fetching approval records that are in request state and approval user is inactive.var approverGR = new GlideRecord('sysapproval_approver');var encodedQuery = 'state=request...
Requirement:For a given Parent Incident, the system must ensure that no two Incident Tasks (INCTASK) have the same Assignment Group.Behavior:When a user attempts to create or update an Incident Task with an Assignment Group that already exists on ano...
Please create a weekly job running at 7 AM CET on Saturday that check the members of the group LIT-SG-ServiceNow-Approvers and if no approval in a requested state exists for the member, then remove the member from the group. can anyone explain how to...
Please create a weekly job running at 7 AM CET on Saturday that check the members of the group LIT-SG-ServiceNow-Approvers and if no approval in a requested state exists for the member, then remove the member from the group.
How to validate the microsoft entra id token configuration after being migrated for Outlook Actionable Messages. I've followed the steps to migrate token configuration as Microsoft is retiring the External access token. Microsoft will retire External...
Can we delete our custom app from our instance?
Hello Everyone,I have a requirement to add an Escalated UI Action button on the Incident form. On click, the state should change to Escalated and a notification should be sent to the Plan Owner and IT Support Manager And this button is only visible f...
I am going to join as a service desk analyst , which topics i must know in service now so that i can serve my organization smoothly.
What is PIR?A Post-Incident Review is a formal review conducted after a major incident has been resolved.Its purpose is to analyze the incident, identify root causes, and determine preventive actions to avoid recurrence.PIR is part of ITIL best pract...
Hi All, we need to use IHUB & Google drive spoke for integrating the external storage GCC. but client is asking price and license details for these.We have request these information from my Service Now Account manager . unfortunately ,still we are ...
Hi Everyone, When I copy a iist from one list and make changes to new list it is affecting in original list. Is it a feature from servicenow or any glitch ?? Please provide information on this.
Hi, I have just completed the ServiceNow Admin Fundamentals course and now I am looking to schedule the exam. I work for a partner company (Leidos Australia). The work says that I should not have to pay for the exam and I should receive a voucher. My...