Hi Team, How to add date and time for live agent in service operation workspace in servicenow
Hi Team, How to add date and time stamp for live agent in service operation workspace in servicenow
Forum Posts
UI actions Create child incident; Solved!
Hello! this code is not working with the options I have selected. I am trying to create a child incident button using UI actions. I am using Xanadu. The "Create Child Incident" button is not showing on the incident form. Any tips appreciated! Hi! ...
Need Scalable Solution for Dynamic Knowledge Article Display in Record Producer
Hi Everyone, We have a Record Producer with following fields: 1300+ Applications (dropdown) 4000+ Problem Types (dependent dropdown) Knowledge article links shown based on the selected problem type Manually mapping thousands of applications → problem...
Teams Notification not receiving even if getting logs correctly.
I have created one provider notification on Incident table on insert/Update on active true condition and content with Type is simple and simple message body. When I run this to I checked logs with updated inc no, I am getting log correctly over there...
Is it possible to create a interactive dashboard in the PLATFORM ANALYTICS?
I created a dashboard in Platform Analytics with two rows.The first row contains pie charts,and the second row contains a simple list. I want to make the dashboard interactive so that when I click on a pie chart value (for example, “1”), the simple l...
Resolved! query related to voucher for CSA exam
Hi Team I have a query related to CSA exam voucher. I have completed Associate system admin e-learning but i have not received voucher.
Related to UI builder Record List font
I am using presentation list under record list in UI builder and I want to change font and want to remove horizontal scrollbar so is it possible if yes the please suggest me
Deprecated Glideencrypter API Scanning Issue
Hello everyone, I hope you are doing well. I’m currently facing an issue related to the Security Centre in our instance. In Security Centre, we have a customer action for “End of Support: Glide encrypted API.” Since the Glide encrypted API is depreca...
ServiceNow Studio – "Manually Apply" option missing when resolving Git conflicts
Hello my dear CommunityOn my instance, when a conflict occurs, I only see the option to apply or discard all stashed changes.The “Manually Apply” option described in the documentation is not available.Has anyone already encountered this behavior?
Resolved! Business rule is not working
Conditions were met and business rule is executing not it's not displaying proper result, please refer below given condition and the script is(function executeRule(current, previous) { // HIGH RISK if ( current.u_information_security == ...
ITSM Documents
Hello, Can someone help me sending the service level Management Technical document for ITSM and also Incident Management technical document. Thanks
Experiencing Extreme slowness of ServiceNow
A user Experiencing Extreme Slowness of ServiceNow while loading the pages. and loading in Incidents, change requests etc.. Taking around 5- 10 minutes to open somtimes.
Resolved! Task 03: Deploy Requested items
Hey, I am trying out a new course for ITSM Fundamentals simulator for Yokohama Release and i seem to be stuck in task 03.Did you close the request for the Developer Laptop (Mac) opened by Mandy Mcdonnell? This is the error i am getting and i see a pr...
Query related to field type
what is the main difference between field name type and choice field . I can also select or choose dependent value in choice field also, what is the exact difference between these two. can anyone help ?
XML Parsing issue
We are trying to connect ServiceNow and Workday with the SOAP API for Staffing, 'Put Assign Matrix Organization' and 'Put Remove Matrix Organization'. We have the request envelope and the action functional with the exception of the output of the resp...
