Hello All , I have a mandatory field in a task of an item .The fact is this field can only be filled after a treatment and often by another team .Is it possible to set this field free during an assignment to a team and set it mandatory when we want t...
Hi Everyone, I have newly created a Knowledge Base in ServiceNow by integrating articles from Madcap Flare (which means basically all the articles in the Knowledge Portal in ServiceNow come from Madcap Flare). The plug-in used in ServiceNow for acqu...
I workspace if we check for OOB Workspace then the header is freeze by default but for custom workspace it's not freeze. how can i do that
incident is move from resolved to Close state in 7 days OOB. but logically how it happened OOB mean which script include or BR is running for this or something else. Can anyone please answer to this quire please. Thanks in advance...
Hi team,I created a report on the Incident table, but I can’t figure out how to show it priority wise. Can anyone guide me?
We are loading data into ServiceNow using a Transform Map. Each record includes a Plugin ID, and multiple records may share the same Plugin ID. Based on this, we need to establish a parent-child relationship among incidents:The first record (based on...
Requirement: Initial Incident Creation: When an agent's status shows "Down" for more than two hours, create an Incident in ServiceNow with the following attributes:Default priority: Priority 4 (Low).Priority Escalation After 6 Hours: If the agent's s...
In the ITSM implementation simulator course, i am struggling to validate the task. My solution should look similar to this:But i am struggling with this part of making the 'number of chairs' variable an integer.Help anyone.
How can I output the following average numbers into analytics:Current month's average number of agent repliesCurrent month's average number of user (requester) replies?
Hi guys, I am trying to publish my changes on studio but its stuck on zero. How can I fix this? I have tried multiple times still no luck.See attached screenshot. Thanks
Hi Everyone, I have newly created a Knowledge Base in ServiceNow by integrating articles from Madcap Flare (which means basically all the articles in the Knowledge Portal in ServiceNow come from Madcap Flare). The plug-in that has been used in Servi...
i want to the steps of how the integration will be done between servicenow and sharepoint ?Is there any OOB spoke available ?
After clicking on a small “paperclip”/attachment icon on the form, we are getting transaction error for create gst case as shown in screenshot.
Hello, I received an incident stating that for a particular RITM raised under the catalog item-Leaver/Offboarder, RITM cannot be closed due to missing SCTASK. I created the request for same catalog item in UAT and it is creating SCTASK there. I chec...
Hi All, Please suggest below issue how we will solve in flow designer: While opening RITM flow context getting error " Artifact not found" ,Check the Sys ID, Table name and Builder name, for any errors before trying again. Thanks.
