Hello,I have a requirement where when a catalog item is submitted it is stored as a request in a table.So we have a variable named due date where it stores the date when the request is created.But now i have a requirement that due date should be popu...
Hello Team,We have a requirement to create a new Record Producer that will generate records in the Policy Exception table. This new Record Producer will be managed by a different team. Although a Record Producer already exists for the same table and ...
In Micro-Certification - Welcome to ServiceNow (Zurich) as per instruction I have Posted a comment to the incident: but my task shows it is failed.i couldn't validate it
I need to make sure that comments and work notes is displaying and not clearing out after clicking a ui action button in workspace. I also need to save the record The current behavior is it is clearing out after clicking the button.
ci and asset how it diffrent
Hi All,I have a requirement in a Record Producer where I need to restrict a variable input to a maximum of 100 characters at the time of submission.The user should not be able to submit the record if the entered value exceeds 100 characters. I would ...
When a user interacts with the bot it has to check is this is the first esclation or not if it is first then instead of connecting directly to a live agent offer KB Articles or related source, If it does not resolve then transfer to live agent. How c...
How to check related Meta data record for group?
Ao finalizar um RPA, estou tentando debugar em minha maquina, associo meu usuario ao Robot, possuo as Roles associadas, mas quando chego na etapa de puxar o workItem me da o seguinte erro:An error occurred during execution.Component 'GetWorkItems' fa...
Hi all,I’m investigating an issue where the same Additional comment is being added multiple times on an HR Case. Details: Table: sn_hr_core_caseIn sys_journal_field, I can see 3 separate journal records with the same element_id (same HR case) and ide...
Hi i'm migrating salesforce to servicenow but i'm facing issue in migrating case table to servicenow in case table it has label and in service now it has numeric as backend value how can I map those fields
Hi Everyone, I am working on a requirement where a fulfiller should be able to:Select multiple Legal Request records from the List View,Click a custom UI Action button (e.g., “Terminate”),Run validation on each selected record:State must be Case Ongo...
Does servicenow has any option to clone the scoped app with different domain. As we tend to face this requirement more often, multiple clients will approve same application setup as POC, it would be good if we have option to copy or clone the applica...
Hello, I am wondering about access for the simulator through Welcome to ServiceNow (Zurich) (Course) / ServiceNow AI Platform overview (Content). Do you a request an instance? Please advise. Regards,Bruce
I am hiding a variable (Delivery Method) on the Catalog Request and Task forms. In workflow, I need to toggle on the variable value in a workflow, but the value is null. How do you retrieve a hidden variable that only shows on the RITM form in the wo...