as per requirementCompliant Status → Effective (value = 1)Non‑Compliant Status → Ineffective (value = 0)Blank Status → Excluded from calculation (not counted in numerator or denominator)Effectiveness Calculation → Average of included statusesIf avera...
Hello I am new to this Field. I want to Improve my skills and expertise in it .Can anyone suggest how to improve it
I have to create a new experience , and bascially create a copy of service operational workspace How can i achive this ?
Hello everyone, I'm learning how to use portal pages and widgets, but in my first test I only created one row and one column and placed my widget there. I noticed that my widget ended up in the middle of the screen instead of filling the entire scree...
Build Agent Trial not able to install in my PDI it showing "This application is unavailable on developer instances"installation block.any suggestion to resolve this?
Hi, how do i delete a status report? I created one as a test to see if i could export it and now it's saved under todays date and I want i removed.
Currently, conflict detection in our ServiceNow instance for Change Requests is based on the following criteria: 1. Planned start date (start_date)2. Planned end date (end_date)3. Configuration Item (cmdb_ci)I would like to know if it's possible to c...
Requesting the creation of reports for the following requirements:- Groups without managers (including group name)- Groups without assigned users (including group name, manager name, and manager email)Kindly provide support for implementing these rep...
How do you handle a "Skipped Record" during a platform upgrade?
Hi Friends,I have a use case where I need to send an MMS message to a phone number. I learned that any attachment must be converted into Base64 format.I am using an SMS service 'sndryt' endpoint that requires an API key along with mandatory parameter...
How can I fetch the latest comment (Additional comments) from an incident and display it in an email template in Service Operations Workspace? I want the RITM number of most recent comment from the Activities section of the incident to be included ...
Trying to use a decision table for one of our teams to auto route tickets based on a custom field in incident This is what we haveCategorySubcategoryAffected Item Affected Item is custom in our environmentWhat the team wants is that if the Affected I...
Similarly to how you can use a list control to hide a related list tab when there are no records matching, how can you do the same but for the workspace view. The list control only works in the back-end view, but I haven't found an easy solution when...
I have a Client field on the form and it shows the all the record based on the selected Company. Client is dependent to Company. When I add or edit template, and add the Client field to the template in workspace. There are no records showing. What i...
In service now I have been assigned a task where I have been asked to integrate ABC with SNOW, ABC which is an in-house tool repository ( share point) client facing - document storage data so here in ABC where the user enters a new record like the e...