SOM - Product Offering not showing - "customize" - Parameters - in the Sales Catalog?

[Stig Brandt]

Hi - 

I'm trying to create product offering, linked to product specification, characteristics, attribute mapping, using the lab 2 from implementation bootcamp. 

When doing the exercise in the LAB - Instance, the product offering shows up with: "customize" 

When doing exactly the same in my PDI - it only show "Add" 

The LAB instance is Washington, The PDI is Washington, I have also tried same in an Xanadu Instance.

Here is the Product Offering:

I there anybody that have experienced similar issues and know what is wrong, thanks in advance?

[Satoshi Abe]

Hi @Stig Brandt 

Did you install Product Configurator plugin in your PDI?

I had the similar situation, and then I resolved the issue after I installed it.

SOM plugins are listed in following article.

https://www.servicenow.com/community/community-resources/introduction-to-servicenow-som-sales-and-or...

[Kenta Koizumi · Accepted solution]

Hi @Stig Brandt 

Have you installed Product Configurator plugin?

If not, customize button will not show. 

Please refer to this document. 

https://www.servicenow.com/docs/bundle/xanadu-order-management/page/product/tmt-order-mgt/concept/pr...

[Stig Brandt]

wow, thank you, very much both of you