Quick Start Guide for Now Assist for SPM

[Vinitha Chukkala]

Getting Started with Now Assist for SPM

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Latest Updates (May 2025)

• NEW
  • How to Setup Now Assist for CWM video
  • Now Assist for SPM on-demand bootcamp
  • How to activate Now Assist Skills for SPM? (March'25 release)
  • Using Now Assist skills for SPM  (March'25 release)
• AI Agent are now available for SPM
• Yokohama & May Store Release Updates -  Delta Deck.  Key Updates include:
  • Write Planning Items in SPW using Now Assist
  • Monitor critical changes within your projects with AI Agent
  • Generate detailed user stories from epics in EAP

Are you looking to accelerate business alignment with Now Assist for SPM? The resources below provide quick guidance to help you drive customer value faster, enhance alignment, and deliver better business outcomes. 

🔑 In May 2025, Now Assist for CWM was introduced as part Yokohama family release. If you have SPM Pro Plus, you can leverage Gen AI features for CWM with Now Assist for CWM plugin. Learn more about it here

Business Outcomes:

• Empowering efficiency by streamlining feedback analysis and demand creation with Now Assist
• Accelerate insights and communication with Now Assist powered summarization
• Boost decision making by leveraging Now Assist capabilities to synthesize information efficiently helping managers make better data-driven decision quickly

Features:

• Write Planning Items enhance quality of descriptions with AI-assisted text generation

• AI Agent - Monitor project tasks Autonomously monitor tasks on the critical path and alert Project Managers of key updates

• Agile story generation convert epic or feature details into structured, high-quality user stories

• Task generation from Docs in Collaborative Work Management
• Email project summary schedule email updates including milestones, resource and task changes
• Document summarization summarize or elaborate documents for portfolios, projects, EAP and/or CWM

• Feedback summarization aggregate and summarize feedback to generate actionable product ideas

• Conversational demand creation minimize manual effort and accelerate demand creation

🔗 Resources & Links 

Trainings	Now Assist for SPM on-demand bootcamp
Setup Videos	How to Setup Now Assist for CWM video How to activate Now Assist Skills for SPM? - Apr'25 Using Now Assist skills for SPM - Apr'25 How to setup Conversational Demand Creation? How to setup single feedback summarization? Introductions to May'24 Now Assist for SPM Setup May'24 Functional Demo Architectural Overview E2E May'24 Store
Webinars/On-Demand Events	Start your Gen AI journey with Now Assist for SPM
Release Content & Product Docs	Yokohama Release Notes Now Assist for SPM docs Delta Deck - Yokohama/Q1 & Q2
Other Materials	Learn More about Gen AI features in ServiceNow from Now Assist & Generative AI product hub on Community General Now Assist FAQs Now Assist for SPM Data Sheet Now Assist for SPM Implementation Guide on Now Create

💬 Become an SPM Customer Evangelist Now!

Are you interested in sharing your journey with Now Assist for SPM, gathering industry insights or providing feedback about the product? 

• Fill this brief survey and we will reach out to learn more about your experience with SPM