on - edited by
Luis Ataide
ServiceNow Otto for SPM
Are you looking to accelerate business alignment with ServiceNow Otto for SPM? The resources below give you quick guidance to drive customer value faster, strengthen alignment, and deliver better business outcomes. This guide is your starting point: it shows what ServiceNow Otto does for each area of SPM, where to find it, and where to go deeper. For step-by-step configuration, follow the product documentation linked below
Now Assist for SPM is now ServiceNow Otto for SPM. In your workspaces, the Now Assist name and sparkle icon are replaced by ServiceNow Otto, Otto, or AI, depending on where you are. Administrators now activate skills in AI Admin Hub, which replaces the Now Assist Admin console.
The Value of AI-Powered Strategic Portfolio Management
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⚡ Speed Faster creation Generate project plans, stories, acceptance criteria, and status reports in seconds, not hours. |
🎯 Clarity Sharper decisions AI-predicted goal health, portfolio risk, and project signals so managers act before problems escalate. |
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📉 Effort Less manual work Summarize demands, feedback, and docs automatically, freeing managers for higher-value work. |
🔗 Align Strategic alignment AI-generated targets and demand deduplication connect every initiative to what matters most. |
ServiceNow Otto for SPM by License and Where You Use It
Each SPM package includes its core capabilities. Here are the ServiceNow Otto for SPM capabilities that come with each.
| License | Area | ServiceNow Otto capabilities |
|---|---|---|
| SPM Advanced · Maps from legacy Core capabilities of SPM Standard | ||
| AI capabilities across Portfolio Planning, Project Workspace, and Resource Management | ||
| Portfolio Planning | Demand summarization · Identify similar demands · Conversational demand creation | |
| Project Workspace | Project plan generation · Project risk identification · Project status generation · Project insights · Project doc generation and insights · Ask ServiceNow Otto | |
| Resource Management | Resource finder | |
| SPM Prime · Maps from Legacy Core capabilities of SPM Professional | ||
| Everything in Advanced, plus Strategic Planning AI capabilities and the Demand Management AI Specialist | ||
| Strategic Planning | Goal insights · Target generation · Feedback summarization · Planning item doc generation and insights | |
| Enterprise Agile Planning | Agile story generation · Quick story generation · Generate acceptance criteria · Epic status | |
| Demand | Demand Management AI Specialist (available only with SPM Prime - Control Availability) | |
Note: Already on SPM Pro Plus? You have all of the AI capabilities above except the Demand Management AI Specialist, which is available only with SPM Prime.
Additional AI Capabilities
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Collaborative Work Management (ServiceNow Otto for CWM) |
Scrum task generation · Formula generation · Generate acceptance criteria · Draft with ServiceNow Otto · Task generation from documents |
| Employee Center and Moveworks | Conversational demand creation · My Demands widget for requesters |
| Your AI client | MCP for SPM: goal, portfolio, and project insights in choice of AI Client |
What ServiceNow Otto for SPM Does for Your Team
Here’s how ServiceNow Otto capabilities map to the value they deliver.
Next Steps -
- Check your license. ServiceNow AI is available in Advanced, and Prime tiers, and the skills, agents, and agentic workflows you can use depend on your tier.
- Install or update the ServiceNow Otto for SPM store app.
- Open the AI Admin Hub and activate the SPM skills you’re entitled to.
- Start with one or two high-value use cases, such as status reports or demand deduplication based on the problems your organization is facing, and validate them with a small group before widening access.
🔗 Resources & Links
