Throughout my career in companies I have worked for or contracted in, Continual Service Improvement (CSI) is hardly ever practiced. Since labor is typically the most expensive resource managed in an organization, it is amazing that every level of ma...
5 technology trends transforming Industries. In the era of digital technology, technological advancement has become a strategic priority for every business to meet the growing consumer expectations and the pace of digital transformation. The Insuranc...
1> PPM version is upgraded from Kingston to later versions : If Planning console is struck and browser console shows the below error TypeError: MomentUtils.getMomentTimeZone is not a functionat eval (planning-console.js:57)at processQueue (js_inclu...
Burndown - SAFe 01. Insert and Stay on the "Burndown" UI action, change condition for current.getValue('sys_class_name') == 'sn_safe_sprint' 02. Script Include "BurnDownMetricUtil" Author: Jeferson Rocha Script Summary Was useful...
Installing Agile Plugins ImageDescription 01. System Definition > Plugins OR >> Admin > Application Manager 02. Search by Agile Development 03. Click Install 04. Click Activate05. Waiti... 06. Agile Development 2.0 will be installed...
only below three lag formats are supported in service now 1. Days 2. Hours(should be positive duration) 3. Minutes(should be positive duration) If your Microsoft Project has any lag formats other than above three , on importing you will see below...
In our Test instance, we have modified dialog box that appears when creating baseline from Related Links and New button in Related tab on Project form. There is a third place to create baseline on Planning Console. Can Create Baseline dialog box wit...
Demand Management: ITIL demand management helps a business understand and predict customer demand for services. Every business is subject to cyclical behavior. According to ITIL, the purpose of demand management is to understand, anticipate, and infl...
What is Resource Management? Resource management is the process by which businesses manage their various resources effectively. Those resources can be intangible – people and time – and tangible – equipment, materials, and finances. It involves plann...
I had a request from my users to allow delegates to approve time cards since it's not supported OOB. The good news is I was able to accomplish this by modifying 2 business rules (I actually created copies to keep the original rules in case we ever n...
So an unexpectedly common question I've been getting from people moving from MSProject: "Can I get all the project tasks in a list view (no matter where they are in the WBS) so i can edit them Excel style? The obvious answer is yes (since they'll al...
Agile Development 2.0 plugin (com.snc.sdlc.agile.2.0) was introduced in Jakarta release and it provides enhanced functionality over earlier plugin, Agile Development (com.snc.sldc.scrum.pp) There are quite a few customers who have shown interest in u...
A VERY PECULIAR PROBLEM Customer of mine recently complained that the Decision table was malfunctioning. Decisions have 3 states OOB: Pending, Approved, Rejected. When user was setting Decisions to Approved, they were automatically becoming rejecte...
Target Audience: PPM Implementers. Content is mostly targeted around configuring the Investment Portal for customers needs. Investment portal is a No-code custom UI which is configurable by the users. Below are few features of Investment portal: ...
Software Asset Management (SAM) pertains to the control, management and optimization of software assets and their related expenses in an organization. Many organizations lack a clear system for SAM and try to manage through fragmented manual systems ...
It is often said that cash flow is the lifeblood of a company, however, how many organizations truly understand where they are spending their money? IT is often seen as a big black box or even a money pit that consumes significant resources without h...
Learn how brands are using Artificial Intelligence, Machine Learning and Natural Language Processing to bring conversational Business Intelligence to #chatbots for delivering personalized customer experiences. AI chatbot helps businesses enhance cust...
Click prediction algorithms are essential & used extensively for sponsored search and real-time ad bidding. The current advertising scenario often makes the predictions redundant, if they are not near real-time. Here, We'll explain the application of...
An MSP (Managed Service Provider) for ServiceNow® can provide a range of benefits to your organization. It allows for flexibility, affordability, full control with no stress, and maximum ROI so that you can focus on what you do best, while an expert...
An MSP (Managed Service Provider) is an external team with specific expertise who provides certain services to an organization while being accountable to the organization. Essentially, an MSP is an expert helping hand, who can take care of the grun...
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Steph Morillo
LisaLatour
