PPM Blog #1 - Where we came from….

I am taking inspiration from Kelly Kaufmann and attempting to present my firsthand account of our ServiceNow PPM implementation as we move along the maturation of our ServiceNow platform. For anyone w...

Why Demands Don't Output Stories

I recently replied to a demand management question that I also had for ages. Thought it might be a suitable blog for ITBM newcomers who are also familiar with SN's previously stand-alone agile paradig...

Baseline multiple Projects

I've made it my Q4 2018 mission to maximize project data migration between Project and ServiceNow. You may have seen my other threads on why this is difficult:Start ASAP vs Specific Date on Project Im...

Migrating Projects to ServiceNow - Mass Baselines

I'm spending significant time researching easier ways to migrate projects from other systems into ServiceNow. Usually a fundamental difference in how constraints, schedules, and/or predecessor & succe...

Planning Console Admin Guide

The planning console is the visual Gantt Chart representation of a project entity, used to illustrate a schedule timeline in an efficient manner. This article is a working guide for administrators in ...

ITBM 101—What is IT Business Management and why do you need it?

If you've employed ServiceNow's IT Service Management solution to take control of your service processes, and our IT Operations Management solution to manage IT operations, what about the business sid...

IT Financial Management Overview and ITFM Video Playlist

This video gives an overview of IT Financial Management. -Understand the cost of IT in terms of assets and resources -Drive business value and make smart decisions on allocation management and overall...

An Admin's Guide to using Project Templates in PPM

A project template defines the basic structure of a project. Because projects often get repeated, templates enable you to create, save, and reuse project structure. Project templates can include: Proj...

ITFM Cost Allocations: The Basics

Summary It can be argued that IT Financial Management is an allocated view of IT’s cost base. Costs are assigned to those activities that generate the costs, i.e. a cost driver. Some costs are easy to...

SAFe 101—What is the Scaled Agile Framework and why do you need it?

In our article Agile 101—What is Agile development and why do you need it?, we looked at the Agile Development 2.0 application on the ServiceNow platform, and how it can help you implement an Agile so...

The Case for Exposing "Import from MS Project"

Those of us who've been around Project Management and ITBM long enough are well acquainted with the ms project import utility: ServiceNow is very careful to advise us of the limitation of an MSProject...

Agile 101—What is Agile development and why do you need it?

Have you considered implementing an Agile software development framework for your software development lifecycle? In this installment of our NOWSupport best practices series, we provide a quick overvi...

PPM 101—What is PPM, and why do you need it?

Is your organization running IT like a business, with visibility into demand and financials, alignment with business goals, and management of projects and resources? Or is IT running itself like a run...

Troubleshooting Recalculation of Dates & Relationships (No, Not That Kind)

When planning a project, if a task or set of tasks are scheduled to start immediately upon project start (meaning that their time constraints are set to Start ASAP and they have no other start depende...