PPM Blog #4 - Sprint 2 - Base Config

For our second sprint, our focus was the following: 1) Walking through all the configurations under the Project Administration settings in PPM. 2) Mapping all the roles and security groupings for our ...

PPM Blog #3 - Ready set go, Sprint 1 - Analysis / Validation

Okay, so we are now in full implementation mode. A few of the key items we have completed are: • Project kick-off - I included our presentation with scope statement • Upgraded to London. • Activated o...

Altering available non-task categories in Worker Porta

Spent 10 or 15 minutes searching docs for this, and only 1 minute executing. Hopefully this saves someone 14 minutes. Scenario: The customer has seen the beautiful Worker Portal interface but wants to...

Understanding Time Card approval and data flow

The Time card Management feature enables users track their time for the assigned tasks also helps to capture associated cost along with it. Tasks can be any entity which is extended from task table li...

4 Steps to Import Fiscal Periods using the Fiscal Calendar Plugin

Fiscal Calendar Plugin (com.snc.fiscal_calendar) gives infrastructure to generate fiscal periods depending upon financial calendar type like Regular, 13 Period or 445. Special Note: Fiscal periods are...

PPM Blog #2 - Where we are headed….

So now you know a little about us, here is the skinny on the PPM. We have been up on ServiceNow for two years on ITSM, and we have an SN Administrator and two SN developers. Our administrator has his ...

PPM Blog #1 - Where we came from….

I am taking inspiration from Kelly Kaufmann and attempting to present my firsthand account of our ServiceNow PPM implementation as we move along the maturation of our ServiceNow platform. For anyone w...

Why Demands Don't Output Stories

I recently replied to a demand management question that I also had for ages. Thought it might be a suitable blog for ITBM newcomers who are also familiar with SN's previously stand-alone agile paradig...

Baseline multiple Projects

I've made it my Q4 2018 mission to maximize project data migration between Project and ServiceNow. You may have seen my other threads on why this is difficult:Start ASAP vs Specific Date on Project Im...

Migrating Projects to ServiceNow - Mass Baselines

I'm spending significant time researching easier ways to migrate projects from other systems into ServiceNow. Usually a fundamental difference in how constraints, schedules, and/or predecessor & succe...

Planning Console Admin Guide

The planning console is the visual Gantt Chart representation of a project entity, used to illustrate a schedule timeline in an efficient manner. This article is a working guide for administrators in ...

ITBM 101—What is IT Business Management and why do you need it?

If you've employed ServiceNow's IT Service Management solution to take control of your service processes, and our IT Operations Management solution to manage IT operations, what about the business sid...

IT Financial Management Overview and ITFM Video Playlist

This video gives an overview of IT Financial Management. -Understand the cost of IT in terms of assets and resources -Drive business value and make smart decisions on allocation management and overall...

An Admin's Guide to using Project Templates in PPM

A project template defines the basic structure of a project. Because projects often get repeated, templates enable you to create, save, and reuse project structure. Project templates can include: Proj...