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Resolved! Can you limit the idea portal to certain user groups?

If I implement OOTB idea portal into our PROD environment, can I limit the idea portal to certain user groups? Also, can i limit voting, viewing, or comment functionality to certain user groups as well? For example-- I am an idea manager for an entir...

andit by Tera Contributor
  • 876 Views
  • 3 replies
  • 0 helpfuls

How to capture demand survey response on demand work notes?

I have a requirement where client wants to have,Capture the Demand Survey responses and add them to the Demand - Work notes sectionCapture the Risk score changes history on the Demand - work notes sectionRisk score:  

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VedhR by Tera Contributor
  • 292 Views
  • 2 replies
  • 0 helpfuls

To remove apostrophe on the leading number

Hi Community, Currently I'm facing issue where some of the employee number having apostrophe at front of the number e.g '1234But some of employee number there's no apostrophe. How to write a script in background script to remove the apostrophe at the...

Nur1 by Tera Contributor
  • 261 Views
  • 2 replies
  • 0 helpfuls

Zero value is not visible when export report to CSV format

Hi community, currently we want to do export set to drop file to mid server. We have case where employee number initial with number 0. When the system export the file as CSV to mid server, the 0 is missing from the file. As I know, we need to put apo...

Nur1 by Tera Contributor
  • 258 Views
  • 2 replies
  • 0 helpfuls

Request for Information on Pre-defined Metrics in ServiceNow Demo

Hello, I have a query related to Metrics in ServiceNow. Currently I am using demo004There is a pre-defined metric "Assigned to Duration" existing in ServiceNow Demo version. I would like to know why this metric is not calculating values of "Assigned ...

unco by Kilo Contributor
  • 231 Views
  • 1 replies
  • 0 helpfuls

Alignment Workspace not displaying any free-form Roadmaps

Hi,We recently upgraded to Washington and we see the Alignment Workspace is not working as expected. It is not displaying any free form roadmaps. The roadmaps just keeps loading and nothing shows up. Please find the below snapshot for more details. 

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Hari1 by Mega Sage
  • 266 Views
  • 1 replies
  • 0 helpfuls

Resource Capacity showing as 0

Hi Team, Resource capacity of a user showing 0 in the time period of 1st July 2023 to 31st July 2024. Please help me out.@Namita Mishra @Ankur Bawiskar  Thanks & Regards,Reena Kumari  

Configure Parameters on Classic Project Workspace Cards

Instructions: As the Project Manager, I would like to include "closed complete" risks on the Classic Project Workspace, so that I can keep track of all risks of a project. Business Acceptance Criteria: Closed complete risks are counted on the cards i...

Elena Piske by Tera Contributor
  • 1280 Views
  • 2 replies
  • 7 helpfuls

Resolved! Assessment Metric Results Value Calculation

Hi,There is a requirement to configure custom assessments for calculating the T-Shirt size of a Demand. However, we were not able to figure out the logic/formula used to determine the weighted and the Normalized value of a Metric ResultAll our Metric...

Is ServiceNow SAM Professional required to utilize (APM & TPM)?

All, Forgive me if this is a repetitive question to this group.  Since, I have heard varying answers to this question, and seen seemingly contradictory documentation, I am asking you.  Is SAM Pro required to utilize APM & TPM?  This message received ...

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Demand Impact Assessment

Hi all,Could you share what you improved when it comes to screening demands?Currently I set a demand for screening and the stakeholders have a week to complete the assessment. It seems like it's quite a manual process on my behalf. Is there a way to ...