Resolved! I am getting "Unique Key violation" "Duplicate entry" error. How to fix that?
Hi, I am getting this error when I click on "Accept" button on Idea form. How to fix this? Thanks,Vaishnavi
Forum Posts
Agile Story Assignment; filter to only Agile Group members
Hello! Does anyone know how to customize the filter to allow you to only select users within an Agile Group when assigning users to a Story in Sprint Tracking? Hiwave determined that it is standard functionality to be able to select any user, but I w...
Difference between Project State and Phase
Hi all, I guess not a new topic.Theres a really nice article from Rae Ann Prasnic on the topic.Understanding Project States - ServiceNow Community That said Im trying to get my head around it still. For example Users ask:What does it mean if: Project...
How do I prevent project state from updating to Closed Complete when tasks are 100%?
The current OOTB setup has it so that once all project tasks are complete then the percent complete field on the project table updates to 100 and the state updates to 'Closed Complete' I would like to stop the state updating and instead keep it as Wo...
What is the best practice for Agile breakdown - Epics and Stories OR Stories and SCRUM Tasks
We know SPM has flexibility and provides a hierarchical breakdown structure of Agile development into Epics - Stories - SCRUM Tasks, but we are struggling to reach a consensus on which approach we should take. What is recommended? How should we brea...
Resolved! Actual cost on project tasks
In our SPM we register time on project tasks, ones approved expense lines are created accordingly.However. although we find the actual cost on project level, we don't find actual cost on project tasks, making analysis on planned versus actual impossi...
How to edit/customize idea portal page (create an idea widget) ?
We have implemented SPM in our instance and my client wanted to make some customizations to idea portal.in idea portal we have a widget called 'create an idea'OOB fields are, Name, category and description.current ask is to add/create new fields. (si...
Bubble Chart Workbench not be displayed correctly
Hi ServiceNow community, we noticed that when trying to create a bubble workbench for the table core_company, as we are hovering over thebubbles, the titles of the data along with their values appear to overlap each other. We noticed that this happen...
Demand notifications are not triggering.
Hi All, I have asked create couple of notifications on demand table.1) demand created2) Demand state changes3) Demand submitted to stakeholders etc., 1) created a event on demand table(dmn_demand) > ( event name: demand_opened_by )2) notification -...
Case Task Issue
Hi,I am facing issue(screenshot attached) while creating a task, also I filled with Parent field value and parent Case value but still after clicking the submit button, this popup came. Any suggestions ? Thanks in Advance.
Currency field shows different value when fetched as Reference column
Hello Team, Can you help me to guide, why the value is different when field added to view as reference field?Problem Statement: On [Expense Lines] entity's view I have added a reference column "TimeCard.ResourcePlan.SalesRates", which is showing valu...
Resolved! A Field should be Mandatory to fill-in when clicked on "Defer" button on the Idea form
Hi, 1. When "Defer" button is clicked I want "Reason for Rejection(u_reason_for_rejection)" field mandatory to fill-in. Once that field in filled in, Approver will click on "Defer" again. and form is updated/Saved, state moves to "Closed Skipped" Upd...
What is the logical rationale behind "Sync duration and milestone on insert/update" Business Rules?
I've noticed that when created or updating tasks on the planned_task table and marking them as a milestone, it will trigger one of the two Business Rules: - Sync duration and milestone on insert - Sync duration and milestone on update This seemingly...
Expense lines sum, wrong currency
We have an issue with our Expense lines sum, the sum currency is different to that of the expense lines and different to the project currency. Has anyone had this issue ?
Demand Workbench and Next Experinence
Is there any shared knowledge about when the Demand Module and Demand Workbench will be available in Next Experience?
