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Forum Posts

PPM : Long datatype is not supported in New Project Workspace

We have custom table where we have fields created with datatype - 'Long'.Since, OOTB Long datatype is supported by ServiceNow, we have used 'Long' datatype while creation of table for many field per requirement.Now, in the newly introduced ServiceNow...

gc00775491 by Tera Contributor
  • 502 Views
  • 3 replies
  • 0 helpfuls

Tracking the usage of Original start and end dates for projects

We would like to capture the original planned start and end dates before the project begins execution and create a snapshot once the plan is finalized to track delivery metrics through the project life cycle. There are original start/end date fields ...

Jeffrey_K by Tera Contributor
  • 533 Views
  • 1 replies
  • 0 helpfuls

Resolved! Changing the "Create An Idea" link to point to Record Producer.

I just created a record producer that will generate an Idea but want to change the button in order to do so:  I know I have to change the following bit of code as seen in Bold: <div class="ideas-list-filler--wrpr" ng-if="data.moduleExists"><div class...

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tahnalos by Kilo Sage
  • 509 Views
  • 1 replies
  • 0 helpfuls

Resolved! "Part of the query...." message when loading an incident.

I have a user receiving this message at the top when loading an incident:"Part of the query on change_request has been ignored because of read security rules on change_request_active".This incident has no association to a change request. I impersonat...

Community Alums by Community Alums  
  • 715 Views
  • 2 replies
  • 1 helpfuls

How to create a new expense line in ServiceNow?

Hello, We have a requirement to create new expense type. Understand that it is not the best practice to create a new expense type field, however the requirement is to manage the 3rd expense type together with Capex and Opex. Since the Capex and Opex ...

Kannan Nair by Tera Contributor
  • 403 Views
  • 2 replies
  • 0 helpfuls

Resolved! Skip Secondary Approval Step

I have a workflow that has a primary approval step and a secondary approval step. One approver in the approval group of the primary approval step, is also in the secondary. I am trying to skip the secondary approval step if that user approves it in t...

Community Alums by Community Alums  
  • 627 Views
  • 3 replies
  • 1 helpfuls

SPM Reporting with Tableau or Other Reporting Tools

Hello!We find the built-in reports and reporting capabilities within SPM to be quite limited. As a result, we spend a significant amount of time exporting data and manipulating it in Excel.We've heard that many companies use Tableau as their reportin...

donnal by Kilo Contributor
  • 380 Views
  • 1 replies
  • 0 helpfuls

Data Architecture diagram for SPM

Hi All, For one of our client implementations, we are looking for the end to end SPM data architecture diagram which shows the flow of data. Reaching out to the community for any resource/docs/links we can refer. Thanks in Advance RegardsRidam