My resources are doing both project tasks (EPIC/STRY) tickets as well as operational support (INC/REQ/SCTASK)I need to know how to the tool to gage resource utilization and plan for capacity and impact of operational support on project delivery.
Thanks in advance! Dont have a lot of experience in PA...I have a request from manager to go back and capture historical snapshot/report of ppm_project tasks related to 4 programs that were overdue as of certain dates (every Friday).I need to go back...
Hi everyone, We are currently implementing ServiceNow SPM for a customer and we have a specific requirement regarding cost allocation. In some projects, the financial team needs to split the project costs proportionally across two (or more) cost cent...
Hi everyone, I'm currently configuring an instance with SPM and one requirement is that users should be able to view their assigned/planned work on a calendar. My first thought was to use the My Calendar module. However, according to the documentatio...
Hi!We have been trying to automate more and more of our SPM, and we have come across a few issues. Currently we have tried to automatically set the employee_type for all created employee profiles to Internal. A simple business rule was created, that ...
Hi All, We are looking to move from resource allocation to resource assignments in ServiceNow. We are also using Domain separation. We have same resources working working across 5 domains. My question is - what is the best way to distribute their act...
Hi everyone, I’m currently working on a project using SPM, and I’ve noticed that the effort logged through Time Cards on Stories is not rolling up to the corresponding Epics. In our setup, Epics are the primary level used for reporting and analytics,...
Hello, I have 3 stakeholders I added to one project that magically showed up in a completely separate project. I did not add any stakeholder to the second project. Is this a bug, or am I misunderstanding how the stakeholders work?
How can I determine the actual usage of the Strategic Portfolio Management Professional subscription purchased in ServiceNow? Which tables should I reference for this data, and what approach should I take to optimize license allocation and reduce ove...
Virtual Agent Chat is available out-of-box on Employee Center but not accessible Project Workspace.How to configure this in project workspace.
In PPM, all tasks & subtasks Actual Start/End times keep getting shifted to 8 AM and 5 PM or based on Planned Time. The client needs the exact timestamp.Blocking rollup flags and checking BRs/SIs hasn’t stopped the time normalization.Has anyone encou...
Hello All,Can we DPR: Add Digital Product Release as a Related List in the Demand and Project RecordsIf yes, how ?
Hi, I am not able to create next iteration from EAP when click.Access roles are already provided.Please help.Refer to the screenshot.
Hi Everyone,I am working with Collaborative Work Management (CWM) and Resource Management Workspace (RMW). I want to understand how we can connect or integrate CWM tasks so that they appear in the Resource Management Workspace for resource allocation...
I'm viewing a list of Resource Assignments for a Demand in the Strategic Planning Workspace and I cannot figure out how to add the Resource column.
