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Resolved! Gantt phase

Hi all, Is it possible to create phases in the gantt chart itself to better organize the tasks? Many thanks

Tommaso2 by Tera Expert
  • 861 Views
  • 1 replies
  • 0 helpfuls

Primary and Secondary Resource Group Membership Question

We have a couple of instances where we have a manager of a primary resource group but also have a second level manager of a subset  of the primary resource group members.  What is the recommendation and/or experience with this situation -- completely...

PennyDMc by Tera Contributor
  • 552 Views
  • 2 replies
  • 0 helpfuls

Resolved! View Rules are not working for Demand in SPW

I've created a new view and a view rule for it where I scripted the condition that users without admin and it_portfolio_manager see this specific view. But it doesn't seem to work in the SPW

Enhancement-type Work and Capacity Planning

I’m curious how other organizations are handling Enhancement-type work in ServiceNow. We currently use Demand Management and convert items to Enhancements based on internal criteria. Management is wanting to include Enhancements in Capacity Planning ...

JBrians by Tera Contributor
  • 511 Views
  • 1 replies
  • 1 helpfuls

SLA's for Demand Management in SNow

Hi team ,  We are planning to implement SLA for Demand Management.As we understand , the SPM doesn't provide SLA engine OOTB , understanding Demand being derived from Task we can still configure SLA , but is it the right or best practice to design SL...

SandeshD by Tera Contributor
  • 550 Views
  • 3 replies
  • 0 helpfuls

Resolved! Looking for SPM BRD template & Requirement gathering Template

Dear Community I am going to start working on SPM implementation project as Business Analyst. I am looking for ServiceNow SPM BRD template & requirement gathering template. Can someone help me where can i find the BRD template & Requirement gathering...

mousumibora by Tera Contributor
  • 1389 Views
  • 2 replies
  • 2 helpfuls

Resolved! missed activity email in agent chat not sending

So I have enabled this configuration and set the setting to 1 min. In Browser A, I logged i as Agent and set myself available in SOW. In Browser B, I logged in as end-user and connected to live agent. Then i went offline in Browser B. In Browser A, I...

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archie5 by Tera Guru
  • 1218 Views
  • 4 replies
  • 1 helpfuls

Project Worskpace Export Risks in Excel

Hi All,in the classic view, it is possible to export the risk tab rows into an excel file.I can't find the same functionality in the project Workspace. Does anybody know how to do that?Thanks!  

RS7 by Tera Contributor
  • 584 Views
  • 2 replies
  • 0 helpfuls

SPM

Hi Community, I just want to know, what is working behind the idea to demand conversion. How the fields get copied from Idea to Demand. Please advice @Namita Mishra @Ankur Bawiskar Thanks,Reena 

reenajkumar by Tera Contributor
  • 508 Views
  • 3 replies
  • 0 helpfuls