I know these answers are always 'contact your account rep'. Well I did but I'm not 100% solid on the response. We are only licensed for ITSM Pro, no ITBM Suite or any of that. We do however have our Portfolio records created in spm_service_portfolio...
Hi All, Wanted to understand how ITOM is leveraged within SPM?E.g. Service Offerings and CIs plays a very important role in ITSM processes. Same way How's ITOM linked with SPM and what are the best practices around it? how can I expand it further? O...
Hello all I was under the impression that when you modify a Demand's Estimated Start / Finish dates, it would automatically make the corresponding changes to the Resource Plans? Does it not work this way? Or do you have to modify the Resource Plans d...
Are there any out of the box reports available to check resource utilization. Time booked in % excluding PTO.example : resource group A , employee A utilization is 78% for the Month of DEC 2023.
Hi All, Actually on the Project form we have "finance " section it contains some fields , so now the concern is ,there Account team should able to read and write access on that paticular section , for remaining teams they have only read access to tha...
Hi All, I have requirement that we have an accounts, when the Accounts team wants to create new account , then on the new form if they enter name which already created and trying to save form then there alert or validation should be there , this nam...
Hi All, Wanted to know how had you integrated Knowledge Management Module with SPM module? Can you please share your setup in bullet points or please share the best practices? Thanks,KUMAR
I've had a look at this article about how to add extra columns in the Time Card Portal. I've had success following the example. But I want to add a field that's in the Work Order Detail, not the Task. (See attached) Does anyone know the magic tabl...
Hi All,Actually basically when PM wants to change the State of of Project to " Complete " and save , need to check all related lists status is Active is true or false, then only it needs to proceed , if it is true need to display error message ,For t...
Is it possible to link a risk from the rm_risk to multiple incidents/problems? I can see that the OOB setup offers a 1:n relationship. However, users want to be able to relate a risk to multiple tasks. It may not always be the case that the first inc...
Hi All,Actually I have requirement that need "complete "button on Project , that visible only to Project Managers when state is "WIP" and Should only allow to complete the customer project, by clicking on the button, when below conditions are met1 un...
Detailed descriptionHello I am currently encountering an issue with a specific function within a custom script for creating daily allocations. This function is intended to facilitate the insertion of new records into the resource_allocation_daily ...
HiI am new to ServiceNow and am exploring its feature. In order to explore ServiceNow PaaS, I need a trial version so that I can play around with existing applications and develop new customized business application.Thank you.Naureen Anwar
We have created stories in Excel and would like to import them into the project plan for Sprints
I'm looking to hide "Add" button on Planning Console -> Resource -> Resource Finder -> Choose a Group -> Right click on a user and the first option "Add" need to be hidden. Steps: Choose an active Project, which contains Project Tasks and click on P...
