Error in Resource plan logs
I am getting this log in resource plan logs when allocated hours are given as 0. I am wondering how 0.25 is taking by default. Please help how 0.25 is taking from system.
Forum Posts
Incident Vs Request
Hi,What is the difference between Incident and Request where these two can be used? why we go for request instead of incident?Thanks,Saravanan
Issue with demand form layout !
Hi All , I am facing an issue with the form layout of the child table which inherits demand table where I had tried to delete one column from the table which is created by me but I stopped it in middle since it was taking too long . After that actio...
different assessments for demand stakeholder
We are setting up Demand, and want our Finance Stakeholders to receive "Assessment A", and our IT people to receive "Assessment B". ServiceNow says there is no OOB way to send two different assessments within one Demand. If a write a BR and check w...
Trouble with Qualify UI Action
Hello, everybody!I'm running into an issue when trying to customize the oob "Qualify" stage/step of Demand Management lifecycle/workflow and looking for some help and/or advice. The business would like to make some related list items mandatory, to mo...
Demand Assessments
Good day, Our business stakeholders are considering creating a customized assessment/criteria from what is recommended by ServiceNow - demand-evaluation.pdf (servicenow.com). If they do so, what should they consider as they develop a customized asse...
error: "You do not have access to any breakdown element for the selected breakdown"
I am facing an error "You do not have access to any breakdown element for the selected breakdown" for Dashboard for only one user. Everyone is able to see the elements, however only for one particular user, the error is pinned at the top. Already cr...
Using the Agile 2.0 Sprint Dashboard Sprint Burndown Report in a Custom Dashboard
Hi, We need to add a Sprint Burndown chart on our customized dashboard. I used the Sprint Burndown chart under SDLC but it doesn't seem to be working properly as it always shows Insufficient Data even if the chosen team and sprint has stories with po...
Resource capacity forecast
Hello!I'm struggling to combine the data of requested resource hours against Allocated/Confirmed/Capacity/Availability.Very similar report could be built in Resource Report module Allocation type but we still need to have this combination on dashboa...
Automated Indicator for Count of Demands Approved Per Day / Month
Hi, we are looking for an automated indicator that would tell us how many Demands are Approved each day, and then aggregate the information based on different calendar units (e.g., week, month, quarter, year). This would give us the throughput for o...
Why do project planned start and planned end date fields get locked upon creation of a Decision record?
Is it expected behavior that a Decision record (related list) on a Project will lock the Project planned start and planned end date fields? I understand this behavior is expected (planned dates locked) once a project task is created, but I am seeing...
Change a Demand from No Conversion into a Project under type
We are still using ITBM product on the Tokyo version. I have a demand that has a type of No Conversion and it is in a screening state. We would like to move this to a Project type. However when selecting the dropdown to change the type, Project is...
Unique id is empty in user table, company table
Unique id is empty in user, company table eventhough there is a business rule for that like unique id will copy the sys idbut for some records alone unique id is empty and then mandatory fields also empty. can you please help me what will be the root...
POP UP for AI Assist on portal
Hi I'm looking for help on building pop ups for AI Assist results which show up under the form when we type something on description of the form.
Resolved! JIRA to Agile Development 2.0
For one project are vendor was using JIRA for agile development. We found that we have Agile Development so we have installed it and started using it for other development. Now they want to move everything in JIRA over to ServiceNow so they can get r...
