Resolved! Toggle Template Bar does not display the ability to email
Toggle Template Bar does not display the ability to email for demand and project like it does for incidentAppreciate your help in advance
Forum Posts
Demand to Change Workflow
Could anyone share details about their workflows when converting a Demand to an operational Change record? Presently in my organization Change records are strictly an artifact in preparation for any code/build preparing to move from a Sub-Production ...
SPM - Benefits Realization Management
Hi, I was looking at the Product Documentation on SPM and noticed on the graphic below that there appears to be a dedication function called Benefits Realization Management: Does anyone have any information about this new feature?? Obviously there i...
Integration of ServiceNow SPM Module with JIRA - is this possible?
Integration of ServiceNow SPM Module with JIRA - is this possible? what kind of information will flow from JIRA to ServiceNow and can we get the resource utilization report before accepting the new demand pipelines.
Resolved! Add a script condition in Archive restore record and related records
Hello everyone, Can you help me add a condition to this script:need to add a condition created is more than 7 years to bulk update Archive change request Issue :Before we can delete archive change request it needs to be manually click the "restore...
Trigger Execution item - Alignment item synchronisation manually
Hello Everyone,We have set up the Strategic Planning synchronisation between tables (demand, project, epic). We have a requirement to introduce a custom field on the Alignment item tables and have them synced with the same custom field on the Executi...
Contract Management for Resellers
Hi all!We have recently started ServiceNow Contract Management for managing and tracking contracts within IT.However, we aren't sure how best to deal with resellers.For example our hardware estate is Lenovo but we don't purchase hardware directly fro...
Scrum Master access to multiple teams in Agile Board
Hello,We recently brought in a scrum master that will manage multiple teams. I don't see an easy way to give her access to the Agile Board and switch between each team, unless she is a member of each team. Which doesn't seem ideal for us.We are Vanco...
Group and Sub Group in Agile Board
We have a scenario in which multiple teams are part of an agile project. We created sub groups for each team and rolled up those into a group by way of making the parent child relationship.While going to sprint planning we are able to view the items ...
How to use (update) the actual hours in resource plan without Timecard application?
Hello All, We are not using timecard application in our project but recently did customization and enable for edit the actual hours under the resource allocation tab in resource plan.The actual hours are showing in resource allocation workbench but t...
Shift Handover Application
Has any on used Shift Handover Application. i could not find any documentation.
Resolved! Filter function in Planning console
Is there a filter function in Planning console? What I'm envisioning is something like a project workspace. The project workspace has a filter function, which is useful, but I would like to know if the Planning console does not have one as well.If so...
Resolved! Check the version of the project workspace
Hi, all.I would like to check the version of the project workspace.Where can I find the version?Also, how do I upgrade or downgrade the version?
SPM Financial Management - Analytics Platform - Dashboard Creation
Hi,I am currently developing a dashboard for Budget, Investment, Cost Managment. I do have the process flow for the client's financial processes. I've installed the SPM Financial Management Plugins and seen some out of the box reports but doesn't ha...
Resolved! Reducing Resource Allocations based on approved Out of Office time
Good afternoon SPM Community. My organization is using Resource Management for:Operational work via Operational Resource Plans (all non-project/strategic work).We currently block out Operational Resource Plans out for 2 Fiscal Years (July-June for ou...