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Combining allocated hours and time sheet hours in a report

Hi all, One of our reporting needs is to show the difference between forecasted (confirmed and/or allocated) hours vs actual (hours logged on a time sheet) hours for a single resource. For example, let's say we have a DBA assigned as a project resour...

Kevin Recio by Tera Contributor
  • 444 Views
  • 1 replies
  • 1 helpfuls

Resolved! Redefine default filter in "Sprint Planning"

Hi everyone,I'm trying to figure out how to alter the predefined filter in "Sprint planning" for the backlog board. I'm currently working in a Jakarta instance. Currently set to All > State != Cancelled > Assg. Group. I want to make some changes to ...

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erkyll by Tera Contributor
  • 1663 Views
  • 3 replies
  • 1 helpfuls

Resolved! Bulk Import Project Tasks from Excel

Hi all.   We are trying to get part of our business out of Excel and into SN ITBM.   The single biggest huddle is that their project plans and all the tasks are in Excel. How can we do a bulk one time only Import of the Tasks into ITBM Projects from ...

David M1 by Tera Contributor
  • 5124 Views
  • 4 replies
  • 4 helpfuls

Reg: Group Tasks category in Time Sheet portal

Hi All, This is regarding 'Group Tasks' tab in Time Sheet portal.What I know is , If someone has to log timecard/ timesheet against the group task that is not directly assigned to them they can add the task to timesheet from Group Tasks and log the t...

Talya by Tera Contributor
  • 632 Views
  • 1 replies
  • 0 helpfuls

Base table vs child table, and table extension models

Hi, Demand (dmn_demand) is extended from Task.Project (pm_project) is extended from planned_task, which is extended from Task. Let's say you need a new field for both demands and projects - but this field would serve no use on anything else (e.g. inc...

Average Daily FTE Hours/Hours Per Person Day and Hourly rate priority

If I set up Average Daily FTE Hours/Hours Per Person Day at group and at an user level, the user being part of the group, which value will have priority? The same question is for the Hourly rate -- if I set it up at role and user level, the user havi...

Betty5 by Tera Contributor
  • 2949 Views
  • 3 replies
  • 2 helpfuls

Operational Resource Plans

Dear SPM Users, Today I would like to hear from you about the process of creating the operational resource plans (RPLNs). In most of the cases, I have seen these RPLNs are created for a certain %capacity in the beginning of the year for the resource ...

Project Workspace Customization

Hi, I am looking at SPM (Strategic Portfolio Management) product's Project Workspace module: https://docs.servicenow.com/bundle/tokyo-it-business-management/page/product/project-management/conc... It basically displays cards for each project:  I am f...

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Resolved! How to update Resource capacity using background job?

Hi All,We have created multiple schedules (as per holiday calendar) and associated to users in the user form.Now I need to update users capacity as per schedule.Since we have 500+ users, I cannot go to user form and run the UI actionʉ۪Update Resource...

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Talya by Tera Contributor
  • 1429 Views
  • 2 replies
  • 2 helpfuls

Resolved! Timesheets not auto approving, remaining in "Processed" state

Timesheets remain as "Processed" after user submits.  We have only 1 default timesheet policy which is assigned to everyone where Non-project time approver = Auto and Project time approver = Auto.*Have looked at other posts regarding the settings for...

StephenPMO by Tera Contributor
  • 784 Views
  • 1 replies
  • 1 helpfuls

Unified backlog roles

Hi, I'm looking to understand the roles required to use triage boards for the unified backlog. I see that it needs the safe_scrum_master role - any reason why it is limited to just this role? I'd like others on a team who are not scrum masters to be ...