How Knowledge Management is used in SPM

Hi All, Wanted to know how had you integrated Knowledge Management Module with SPM module? Can you please share your setup in bullet points or please share the best practices? Thanks,KUMAR

Does ServiceNow offer trial version to explore & develop a customized application using it as PaaS?

HiI am new to ServiceNow and am exploring its feature. In order to explore ServiceNow PaaS, I need a trial version so that I can play around with existing applications and develop new customized business application.Thank you.Naureen Anwar

Importing MS Project Plan into SN

Having recently attended training, I'm led to believe that if you import a MS Project Plan into SN, it should automatically over-write / delete / update the tasks that are already in SN.   Experience tells me that this is not the case in our instance...

Test Management 2.0 In Progress/Results Column not Populating for Test Execution Suite

My company moved all their incidents and enhancements over to ServiceNow and I am a QA testing business analyst. They want me to start using ServiceNow for testing and I am following all the guidelines on how to set up a test plan, test cycle, test e...

SPM Subprojects

We extensively use SPM programs, projects, demands, resource, time etc.  We are seeking detailed explanation and experiences using subprojects as we have many use cases in which we believe this would be valuable.  Thank you in advance.

Managing Agile sprint overlaps and percentage complete

Hi, I have started to use the Agile sprints in Service Now and am looking to move to 2 releases per month. OOB the rules prevent 2 sprints from overlapping. Is there a reason for this not being allowed if you are releasing twice per month? In this sc...

SPM Enhancements

We currently utilize SPM demand, project records, resource and time management.  We would know like to track approved enhancements and noticed that a demand can be created as either a project or enhancement. Seeking detailed information about the enh...

Duplicate time card and expense lines are created when weeks crosses months.

Hi, We have seen that there are duplicate expense lines and time cards are created when weeks crosses months . example for the week starting from 27th sep 2021. Is there a way to improvise this?    

Import MS project

Hi, i have an issue with importing MS project always gives me errors , please can you help me with solutions 

Who has the cheatsheet on how all the "DPM, PPM, StPM, SePM" tables connect and should be used?

Does anyone else constantly struggle to keep up with all the tables that are related to strategic, service, digital, and project management? Is there a cheatsheet somewhere? For example how does someone approach trying to tackle these things (from a ...

How to create a single demand when selecting multiple idea from the list of idea using ui action