We had an incident where a project was deleted. This somehow triggered the closing of project tasks and stories of a seemingly unrelated project. After some digging, I was able to restore the project in question and I discovered that it was actuall...
Draft, Submitted, Screening, Qualified, Approved, Deferred, and Completed are the States of a Demand. I have a solid interpretation of all of these except Qualified. Does anyone have a decent definition of Qualified, and the other states for that m...
Hi All, We have defined custom rate types (high and low )apart from the OOB standard rate type. we also defined a standard rate model and rate lines associated to it including rate types but always the default rate type is picked.Rate types:Rate Mode...
Hi All, Our customer is already using ServiceNow ITSM module and now we are implementing PPM.We have installed the plugin to enable Time Card Management feature. Users in the system are assigned with multiple types of tasks Incidents/Change Requests/...
Help me with the scenario based interview questions and answers on ACL's , Scheduled Jobs, Integrations Please help me with the links of integration interview questions. Any kind of help will be appreciated.
Hi All, We have requirements where we have Project managers and demand managers across different regions and they run projects in their own currencies. But Portfolio manager at Portfolio level wants to have a roll up in USD only.So we have installed ...
When trying to create an Operational Plan, it defaults to the $50 per hour. We are trying to create a rate line with the amount of 0, but whenever trying to create it, it comes back with an error 'budget reference rates are not available for 'curren...
I am trying to follow the instructions in the ServiceNow docs on how to Add a RIDAC record to a project in Project Workspace and I do not see the Planning menu that it refers to nor do I see the ability to select RIDAC. Not sure what I am doing wrong...
Hello Experts, I am trying to hide a fiscal year in my Service Now instance. For example, I am trying to close out the FY17: M01 fiscal period. Even after marking the 'Open' field as FALSE, I see the fiscal period show up in the lookup field. What...
Hi everybody, We try to build our new Roadmap using the integration functionality. Unfortunately, we have this error:The request cannot be processed - Record insert failed in Alignment table due to an unexpected error.Operation against file 'sn_align...
I'm working on Technology Reference Model (TRM), in that I couldn't able to find the relation between TRM and SAM.I'm stuck in 1. When the product request is approved in TRM then Software product model(cmdb_software_product_model) record is not getti...
Hi, Is it possible to export the Project Business Case information into a PDF or PPT ? Thanks Mark
Can a project manager review and approve the timesheets from Timesheet portal? Just like a User Manager can do be default? My understanding is that the project manager can approve the timecards from project records or from pending approvals list but ...
Hello Folks,I need some help around service builder UI interface customization. Our client wants to add an attribute which currently is not available on service builder UI while creating a new service (Technical / Business). I am unable to find any w...
I can't seem to select anything when I am in Investment Funding > My Fund > New Investments. Is there a step I am missing? Completed the scenario planning and confirmed for the FY into next year with active projects and demands. Have my top-level ...