I am managing an Agile project using service now. I would like to know how the burn down charts are getting updated in service now. We update the status of each story depending on the progress daily from ready to in progress, ready for testing. But t...
Hello - I noticed that recently by displaying VTB in its list view, only Private Tasks on the board will be displayed, while in the past this view allows filtering through all Visual Task Board Cards. As we have non-private tasks, e.g. actions genera...
When preparing for upgrade, is there a way to track failures in UAT (including multiple failures for the same issue being tested)? We are working on continual service improvement (CSI) and we are trying to determine what we are spending more time o...
Hi All, apologies if this topic was covered somewhere before. I wanted to ask how you handle defects if you use SAFe. For background, we started with Agile Dev 2.0 so naturally as part of development, teams would have used Defects in the Agile modul...
Hi All We are looking to use the critical path functionality but am not sure why its behaving a certain way. If you look at this screenshot, why doesn't Task 1 appear on the critical path when it is earlier than task 3? I understand task 3 is longer...
Project manager wrongly closed all the project tasks before project task completed. This cause the project state changed from "Work in progress" to "closed completed".How can we change back the project state to "work in progress"?
Is the New Project Workspace required to use the SPM export to PowerPoint functionality? I know it is referenced in a couple of places but I wanted to confirm that there is not a way to configure the classic version.
If we have a Demand record that we don't want to move to Project or Change, is there a way to Cancel it? or what do we do with it to 'Close' it?
Is there a description of each of the types a demand can be converted to (listed below)? What these are, when they're used? Type of demand:ProjectEnhancementStoryEpicSAFe StorySAFe FeatureSAFe EpicChangeDefectNo Conversion
We are implementing ServiceNow to replace JIRA for our Software Development team. In JIRA they used one record with a type field where they would select defect or enhancement and it could be changed after evaluation if the original type was deemed in...
Hello Community, I have the following problem on my PDI when dealing with a specific usecase about resource capacity. The business need is the following: I would like to have resource, who hase limited capacity (let's say 0%) for only a specific time...
what's the difference between expense allocation and cost allocation?
I have a request to have two tab on the relate lists pointing to the same table (Project) Project Tab 1 (all except project on the "on hold" state) and another tab with Project Tab 2 (only project on the "On Hold" state) something like this. Looks...
what are the differences between the financial related tables starting with itfm_ and fm_?
I am trying to understand what is the difference between Business Unit and Department. In many screens and tables they are both related and I feel confused.
