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Resolved! Anybody got the Alignment Planner / Roadmap Builder to work?

I'm trying to follow the documentation for the new road-mapping function (supposedly released last week). I thought it was called "Alignment Planner Workspace" but I'm not finding that in the list of available apps. I did find "Roadmap UI Builder Com...

Resolved! Send email notification via dot walking to a field on form

Hi,I would like to send an email notification via dot walking on a form.The Form in question is the alm_hardware form. It has a field called Assigned to which is a reference field to the user tableOn the user table the user managers field is presentI...

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Scrum / Agile - Stories and test plans / cases

We would like to explore the use of test management in ServiceNOW rather than manage our current test plans / cases in Excel. What would be the best way to represent this on a story? Would it be as simple as adding a related list to a story that woul...

jim_43 by Kilo Contributor
  • 3625 Views
  • 4 replies
  • 2 helpfuls

"Help the Help Desk" tool

Does anyone have details or preferably a video of how the "Help The Help Desk" tool work in Servicenow? The stuff on Docs are not too clear.

nimerkawwa by Giga Expert
  • 4116 Views
  • 4 replies
  • 6 helpfuls

Test Management or Test Management 2.0 ...?

I am currently assessing the Test Management plug-in for use in our team. Our needs are simple; we are responsible for multiple applications for a number of customers. Most of our testing is automated, but we need some manual testing before deploying...

JanickeE by Kilo Contributor
  • 3693 Views
  • 12 replies
  • 6 helpfuls

Resolved! How can remove item of choice list (from the list table, not form)

Hello all, Anyone know the solution(suggestion) for me about :         Remove(disable) item "closed" of choice list "state" from the list table by specific role user.I find some article relative the choice list, but it use for the form table.

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minhthe by Giga Contributor
  • 5342 Views
  • 7 replies
  • 7 helpfuls

move project tasks to a different project

Hi allWondering if anyone has an easy way to move existing project tasks to another exiting project?was think a UI action would be good.issue i have is i can change the project reference field, but looks like there are other connections to the projec...

Rate model vs labor rate card

Hello All , Can any one tell me exact difference between labor rate card and rate model , and when we can use them means at what condition? Which one is the best practice? And also tell me the attributes of labor rate card and rate model in serviceno...

Sweety5 by Tera Contributor
  • 3392 Views
  • 3 replies
  • 4 helpfuls

Resolved! activating ppm in developer instance?

hi, we are unable to activate ppm in a developer instance. is it restricted? if not, what would be the steps to activate?   edit:i dont see the activate button  

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